540i Comfort Access Issues

mdavis3 · 06-07-2018, 02:17 PM

Quote:

Originally Posted by SteveinArizona

Quote:

Originally Posted by mdavis3

UPDATE: My car is in the BMW shop and I just got a call from the tech saying that my tints could possibly be the issue because they can't reproduce the problem. So after having my car for 7 months all a sudden the key has come susceptible to the dark tint?! I'm confused. And they can't offer any other sort of tests or solutions that will fix the problem.

I can see how that could possibly be an issue with opening the door but I don't see how a tint can impact on starting the car when you are inside. That sounds like total BS.

I really don't know what to do from here... My tints are Ceramic so they are the same tints that BMW would put on the car. They can't even reproduce it so I hate when I hear them mention it as a "maybe"... I am going to speak to the head tech to see if he can take it home or something. I'm tired of this happening on my 2017 540i... one year old.

SteveinArizona · 06-07-2018, 03:04 PM

Quote:

Originally Posted by mdavis3

I really don't know what to do from here... My tints are Ceramic so they are the same tints that BMW would put on the car. They can't even reproduce it so I hate when I hear them mention it as a "maybe"... I am going to speak to the head tech to see if he can take it home or something. I'm tired of this happening on my 2017 540i... one year old.

I have a ceramic nano tint and absolutely no problem with comfort access.

TopgearLA · 06-07-2018, 06:31 PM

Quote:

Originally Posted by mdavis3

I really don't know what to do from here... My tints are Ceramic so they are the same tints that BMW would put on the car. They can't even reproduce it so I hate when I hear them mention it as a "maybe"... I am going to speak to the head tech to see if he can take it home or something. I'm tired of this happening on my 2017 540i... one year old.

I’d ask for replacement keys at this point to verify if windows down makes no difference. How’s it work from the connected app?

530iDriver · 06-08-2018, 12:08 PM

I would request new keys too.

Because of stories like this I am steering clear from tinted windows this time around...

SteveinArizona · 06-08-2018, 01:25 PM

Quote:

Originally Posted by 530iDriver

I would request new keys too.

Because of stories like this I am steering clear from tinted windows this time around...

Good luck in Florida with no tint.

But the concern over tinting interfering with signals is why I made sure to purchase a nano tint. I also had it done through my dealership (I know I paid extra that way) in order to make sure that there would be no problems and, if there were, that the dealership would then have to take care of it.

So far...no problems.

530iDriver · 06-08-2018, 01:27 PM

Quote:

Originally Posted by SteveinArizona

Quote:

Originally Posted by 530iDriver

I would request new keys too.

Because of stories like this I am steering clear from tinted windows this time around...

Good luck in Florida with no tint.

But the concern over tinting interfering with signals is why I made sure to purchase a nano tint. I also had it done through my dealership (I know I paid extra that way) in order to make sure that there would be no problems and, if there were, that the dealership would then have to take care of it.

So far...no problems.

All my recent cars have had tints. So far so good with this one without.

Short540 · 06-08-2018, 04:25 PM

Had the same issue. Bmw had to replace one if the keys.

mdavis3 · 06-11-2018, 11:29 AM

Quote:

Originally Posted by TopgearLA

Quote:

Originally Posted by mdavis3

I really don't know what to do from here... My tints are Ceramic so they are the same tints that BMW would put on the car. They can't even reproduce it so I hate when I hear them mention it as a "maybe"... I am going to speak to the head tech to see if he can take it home or something. I'm tired of this happening on my 2017 540i... one year old.

I’d ask for replacement keys at this point to verify if windows down makes no difference. How’s it work from the connected app?

I requested a new key and was told a new key can not be given to me if they can't reproduce the issue. so.. after they called me I sent more videos and pictures of me unable to get in my car. they haven't called me back since Thursday of last week.

mdavis3 · 06-11-2018, 11:32 AM

Quote:

Originally Posted by Short540

Had the same issue. Bmw had to replace one if the keys.

It sucks that I requested a new key and they said no... They are trying to reproduce the problem. Which they haven't been able to do at three different BMWs. I contacted BMW of North America. They are going to "escalate my issue"

Short540 · 06-11-2018, 03:37 PM

They must not want to give out keys. Because both of my keys did the same thing and they only replaced one of them.

r33_RGSport · 06-11-2018, 10:04 PM

Did you ask them to try it in front of you?
Or did it happened when you were at the dealership?

claykin · 06-12-2018, 02:27 AM

Does this CA issue happen anywhere or only in certain locations? If only in certain locations, you might be dealing with a strong radio transmitter causing interference. TV and Radio station towers can cause this type of issue.

if happens anywhere, read on...

Stealership likely doesn't want to replace key because bmwna asks for warranty parts to be returned. There have been cases where NA rejects returns parts and charges back dealer.

Talk to shop foreman, or service manager. Ask them to open a Puma case. If they're unwilling to help, find another dealer. If that's not an option, ask for an appointment with the field service rep. In many major markets the rep visits dealers 2x per month.

Tint would not be of any concern for the issue of key not detected when sitting inside car and trying to start it. The CA antenna that looks for the key is inside the car, I believe near the steering column. So, tint has nothing to do with this specific key detection issue.

You likely have a bad keybob, bad module, or maybe your istep level needs upgrading. the G30 has had it's fair share of software bugs.

mdavis3 · 06-12-2018, 08:53 AM

Quote:

Originally Posted by Short540

They must not want to give out keys. Because both of my keys did the same thing and they only replaced one of them.

I would be ok with ONE key being replaced since both are doing this.

mdavis3 · 06-12-2018, 08:54 AM

Quote:

Originally Posted by r33_RGSport

Did you ask them to try it in front of you?
Or did it happened when you were at the dealership?

they have tried it in front of me and it works fine... That is why I started recording when it happened. every time I stepped into a dealership it worked with no issue.

mdavis3 · 06-12-2018, 08:56 AM

Quote:

Originally Posted by claykin

Does this CA issue happen anywhere or only in certain locations? If only in certain locations, you might be dealing with a strong radio transmitter causing interference. TV and Radio station towers can cause this type of issue.

if happens anywhere, read on...

Stealership likely doesn't want to replace key because bmwna asks for warranty parts to be returned. There have been cases where NA rejects returns parts and charges back dealer.

Talk to shop foreman, or service manager. Ask them to open a Puma case. If they're unwilling to help, find another dealer. If that's not an option, ask for an appointment with the field service rep. In many major markets the rep visits dealers 2x per month.

Tint would not be of any concern for the issue of key not detected when sitting inside car and trying to start it. The CA antenna that looks for the key is inside the car, I believe near the steering column. So, tint has nothing to do with this specific key detection issue.

You likely have a bad keybob, bad module, or maybe your istep level needs upgrading. the G30 has had it's fair share of software bugs.

It happens anywhere. Since I told them I wouldn't accept that the tints are the issue. I haven't heard back from them. My car has been in there for about 6 days now. I plan on calling tomorrow if I don't hear anything today.

r33_RGSport · 06-12-2018, 09:24 AM

Quote:

Originally Posted by mdavis3

Quote:

Originally Posted by r33_RGSport

Did you ask them to try it in front of you?
Or did it happened when you were at the dealership?

they have tried it in front of me and it works fine... That is why I started recording when it happened. every time I stepped into a dealership it worked with no issue.

Hmm, wouldn't blame them in this case since they can't replicate it everytime the car at the dealership.

Is there anything different on what they did when they replicate it in front of you?

mdavis3 · 06-12-2018, 07:21 PM

I am not mad that they can't replicate it. My issue only comes when they blame tints or act like there is no issue. It is all good though. I got a call from BMW USA today. They escalated my issue.

mdavis3 · 06-16-2018, 08:05 AM

Update: Probably my last... I haven't heard any news from BMW for 4 days until I called and they said "We haven't forgot about you". They still can't reproduce the issue. so I'm just going to get my car today. Through the 4 days I periodically checked my Connected app. Looking at the remote view the car has been sitting in the same exact spot at the end of the parking deck for those 4 days.

I opened a ticket with BMW of North America. A rep called me and is looking into the issue further to see what they can do. They said if it can't be reproduced or not it is unacceptable that you are experiencing this. I'm done going to dealership for now.

badass335 · 03-03-2021, 03:44 PM

Quote:

Originally Posted by mdavis3

Update: Probably my last... I haven't heard any news from BMW for 4 days until I called and they said "We haven't forgot about you". They still can't reproduce the issue. so I'm just going to get my car today. Through the 4 days I periodically checked my Connected app. Looking at the remote view the car has been sitting in the same exact spot at the end of the parking deck for those 4 days.

I opened a ticket with BMW of North America. A rep called me and is looking into the issue further to see what they can do. They said if it can't be reproduced or not it is unacceptable that you are experiencing this. I'm done going to dealership for now.

Was this actually resolved? I have the exact same issue. Car is in the shop and they are basically blaming the tint. It worked fine for 7 months. Both keys doing the same thing and both remote batteries were replaced. This is insane...

06-08-2018, 12:08 PM	#26
530iDriver Colonel 1708 Rep 2,539 Posts Drives: 2017 BMW 530i Join Date: May 2018 Location: Florida iTrader: (0)	I would request new keys too. Because of stories like this I am steering clear from tinted windows this time around... __________________ 2017 BMW 530i, Sport Line,Alpine White, Canberra Beige Sensatec, 19 inch V-Spoke wheels, basic plain Jane build with no options whatsoever..... "Less is more". Before: 2011 BMW 328i E90 sedan, Platinum Bronze Metallic, Dakota Brown leather, 17 inch wheels, 6-speed auto, N52 6 Cyl inline N/A goodness....
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06-08-2018, 04:25 PM	#29
Short540 Second Lieutenant 112 Rep 225 Posts Drives: X5 50i Join Date: Feb 2018 Location: New york iTrader: (1) Garage List 2019 BMW X50i [0.00]	Had the same issue. Bmw had to replace one if the keys.
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06-11-2018, 03:37 PM	#32
Short540 Second Lieutenant 112 Rep 225 Posts Drives: X5 50i Join Date: Feb 2018 Location: New york iTrader: (1) Garage List 2019 BMW X50i [0.00]	They must not want to give out keys. Because both of my keys did the same thing and they only replaced one of them.
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06-11-2018, 10:04 PM	#33
r33_RGSport General 12966 Rep 18,713 Posts Drives: G09 XM, G05 X5 40, 991.2 T Join Date: Oct 2009 Location: So. Cal iTrader: (6)	Did you ask them to try it in front of you? Or did it happened when you were at the dealership? __________________ Email:sales@rgsport.com \| IG:RGSport_USA \| Web:RGSportShop.com PM for Everyday DEALS!! MSS • iSweep • RaceChip • Sterckenn • AutoTecknic • Akrapovic • Vossen Wheels • Eventuri Active Autowerke • KW • H&R • Ohlins • Remus • and more...
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06-12-2018, 02:27 AM	#34
claykin Brigadier General 1588 Rep 4,553 Posts Drives: various BMW Join Date: Nov 2009 Location: Florida iTrader: (0)	Does this CA issue happen anywhere or only in certain locations? If only in certain locations, you might be dealing with a strong radio transmitter causing interference. TV and Radio station towers can cause this type of issue. if happens anywhere, read on... Stealership likely doesn't want to replace key because bmwna asks for warranty parts to be returned. There have been cases where NA rejects returns parts and charges back dealer. Talk to shop foreman, or service manager. Ask them to open a Puma case. If they're unwilling to help, find another dealer. If that's not an option, ask for an appointment with the field service rep. In many major markets the rep visits dealers 2x per month. Tint would not be of any concern for the issue of key not detected when sitting inside car and trying to start it. The CA antenna that looks for the key is inside the car, I believe near the steering column. So, tint has nothing to do with this specific key detection issue. You likely have a bad keybob, bad module, or maybe your istep level needs upgrading. the G30 has had it's fair share of software bugs. __________________ 2023 840GC \| 2021 740i \| 2019 X3
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06-12-2018, 07:21 PM	#39
mdavis3 Private 13 Rep 50 Posts Drives: 540i MSport Join Date: Apr 2017 Location: Atlanta, GA iTrader: (0)	I am not mad that they can't replicate it. My issue only comes when they blame tints or act like there is no issue. It is all good though. I got a call from BMW USA today. They escalated my issue.
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06-16-2018, 08:05 AM	#40
mdavis3 Private 13 Rep 50 Posts Drives: 540i MSport Join Date: Apr 2017 Location: Atlanta, GA iTrader: (0)	Update: Probably my last... I haven't heard any news from BMW for 4 days until I called and they said "We haven't forgot about you". They still can't reproduce the issue. so I'm just going to get my car today. Through the 4 days I periodically checked my Connected app. Looking at the remote view the car has been sitting in the same exact spot at the end of the parking deck for those 4 days. I opened a ticket with BMW of North America. A rep called me and is looking into the issue further to see what they can do. They said if it can't be reproduced or not it is unacceptable that you are experiencing this. I'm done going to dealership for now.
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