05-02-2019, 09:26 AM | #46 |
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Day 16 sitting at port... or if it's on a ship, no one seems to know ... Come on BMW, it can't be that hard to fill a ship for Brunswick....
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05-02-2019, 10:08 AM | #47 | |
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I really believed it was on a ship and the update was just slow. 16 days!! That's way to long |
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ChevyGuyFL160.50 |
05-02-2019, 10:33 AM | #48 | |
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Next one is 5/6 I can't understand why, it seems, that the dealership has a better look into the status than the two primary customer facing systems - Genius and MyBMW. You would think they'd all get the same info from Germany...
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05-02-2019, 11:27 AM | #49 | |
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MyBMW still shows it in transit. It seems like my dealer had the most accurate information, especially towards the end of the delivery process |
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05-02-2019, 12:52 PM | #50 | ||
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Your car must be on a ship! It's so frustrating not knowing and not getting clear answers. My car arrived at Baltimore port on 4/29/19, I called bmw genious on 4/30/19 and they said that it is still in transit from Germany. I call back the next day on 5/1/19 and they told me that my car just reached Baltimore port but is still inside the ship and has not unloaded yet. So I open up the tracking site from the websites you guys provided me and it showed that Grand Dhalia had already left Baltimore and was on its way to Brunswick lol! At this point, with BMW as my only source of update, I feel so clueless again. I really don't know what's happening right now, my car could be parked at the port, it could be at the VPC, or with some hope it could be on a truck. Although, according to Genious it could still be "on the ship", which means it took off to Brunswick lol I think the hardest thing to deal with is the UNKNOWN. Even if there are delays or some setbacks but we are made aware, it would be much better and a lot easier to be ok with. |
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05-02-2019, 01:04 PM | #51 | |
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At least yours is in the US and should be on it's way west soon.
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05-02-2019, 09:01 PM | #52 |
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Same. Dealership was on point with most accurate status. Genius/MyBMW still says mine is in transit. Would hate to think how much longer would I have waited if my dealer didn't call me and went strictly by Genius/MyBMW
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05-03-2019, 09:07 AM | #54 |
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It does seem weird that tracking of a package with Fedex/UPS/USPS gives close to realtime updates, but for a car the process seems to lag so much more--BMW presumably knows where the car is at all times, shouldn't be that difficult to have the website updated also!
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05-03-2019, 10:51 AM | #55 | |
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I had to tell them that as I knew it from tracking it on MarineTracker. |
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05-03-2019, 02:26 PM | #56 |
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Found out some new information today when inquiring about my cars status.
BMW Genious is no longer giving updates on production status of vehicles lol, they will transfer you to the automated line! I have been calling them for the last 2 days for an update and they been telling me that their system is down. Call today and find out they are done giving updates : |
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05-03-2019, 03:04 PM | #57 | |
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05-03-2019, 03:31 PM | #58 | ||
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It doesn't make sense why they would do this? Maybe they got annoyed or overwhelmed with everyone calling |
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05-03-2019, 06:40 PM | #59 | |
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What a crock. I'll be your'e right... so many people calling the line for tracking was probably clogging up the lines for callers with actual car issues. And of course, the automated line still says my car is at the port.
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05-03-2019, 07:05 PM | #60 | ||
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Your best bet at this point is keeping in contact with your dealership. |
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05-03-2019, 07:08 PM | #61 |
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Does anyone know if you are able to track vehicle delivery while it's on a truck?
I have this weird feeling that my car might be at my dealership either today or tomorrow but no one will know. It's happened to Bastula and I'm at the same dealership. I would hate to wait extra 2 days if I don't need too. |
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05-03-2019, 07:13 PM | #62 | |
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Sorry that link was bad... https://www.unitedroad.com/delivery-receipts
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Last edited by ChevyGuyFL; 05-03-2019 at 07:39 PM.. |
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05-03-2019, 08:23 PM | #63 | |
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05-03-2019, 09:11 PM | #64 | ||||
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I saw something on the file that my dealer sent me and it said- "1300 MOORE TRANSPORT". I'm not sure if that's the truck carrier or not. |
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05-04-2019, 06:41 AM | #65 | |
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http://www.mooretransport.com/
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05-04-2019, 08:32 PM | #66 | ||
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I did drive through the parking lots of the dealership a few times today lol. I didn't see my car. I will stop by one more time before sleeping, talk about being a stalker |
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