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I've had it happen both ways, where once I turned a car into a random BMW dealer (got a $528 bill from BMWFS) and then a second time I turned it to a dealer where I was leasing another car and they made good on the verbal agreement to waive an end of lease charges (ie. mileage overages).
You could call BMW FS and ask to see the report and what was chargeable and discuss that with them, and speak with your sales person to see if they can help you to get BMW FS to waive the charges.
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