Quote:
Originally Posted by AmooManiak
You are absolutely incorrect. As a matter of fact, their customer support was MUCH better than what I dealt with with Carbahn. They respond to emails within an hour and jump on the laptop with you the same day. I needed help going back to stock and within an hour I was on with the remote support team from Toronto who flashed my car remotely in a few minutes.
There were instances where I waited days for Carbhan to respond! I'm fairly certain that BM3 has sold more tunes than most others combined. They are huge in the other (more enthusiast) communities.
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Thanks for the perspective.
Good support is one thing - obviously, it's valuable. And most of what I've read here has been complimentary of BM3, for sure.
Organization size / investment is also important (to me). I still don't have a good feel from your response, just how large BM3 is as an organization? Is it one person with a laptop working out of his/her house? Does he/she have a physical location or stand-alone building? Why does this matter to me? Well, while I certainly don't have an axe to grind with BM3, it's been my experience with other aftermarket auto businesses that when the situation gets tough (i.e., a circumstance arises that costs them a significant amount of $$ to fix) they simply shut down and re-open under a new LLC or DBA. That tends not to happen the more investment has been made - physical facility, branding, etc. I am not suggesting BM3 would do or has done this - I'm simply describing my reason for wanting to understand the size and level of investment a particular auto aftermarket company. This is about *my* level of risk assessment, nothing more.
So, is there anyone who can share any info about the relative size/scope of BM3s operation?