[PappadocX6M50i]

LONG story - oil in coolant that prob started in Jan 2024 (thermostat replaced) and May (therm replaced) before I assumed the lease in June.

In July, CEL light and I go to Fields BMW (Northfield, IL). They are HORRIBLE. Brandon the SM says someone dumped oil in the coolant tank and deny my warranty. Now give us $6K for flushes, hoses, etc. I do it privately for $1,400 (guy says it could be the heat exchanger that flushes won't fix) and the oil comes back the next week. Then Patrick BMW (Schaumburg) and a BMW engineer inspects, and still blame me or aren't sure. They say give us $2,500 for new pumps, 3rd thermostat, hoses, sensors, flushes, etc. and "maybe" we'll warranty it. Takes 5 weeks (give me a shit loaner) and they the service guys drive the car to/from work to put miles on it to test it (while I pay $1,500 per month).

Meanwhile I've been battling with Customer Relations for weeks and they defer to the engineer.

I pay the $2,500, get the car, and 2 weeks later, CEL and oil is back. Patrick takes another 5 weeks (including 1 week with the tech on vacation!) and concludes it was the HEAT EXCHANGER all along and NOT me dumping oil in the coolant tank! They order a 4th thermostat, another water pump, etc. from Germany.

BMW drops the car to my house and an hour later, coolant is leaking on my driveway! BMW tows the car. "Residual" oil in the hoses that ruptured it. Lose the car another week. It seems fine now after a week.

Now, Brian (X1489) in customer relations is WORTHLESS. Takes weeks to call me back, BMW denies my buyback (end lease) and ONLY offers me the $2,500 I paid when they denied my claim. I mean WTF! Bc of a defective heat exchanger, those bastards caused me months of stress, countless hours of time/energy, and months of driving a shit loaner at $1,500 per month that I couldn't drive out of state. Acting like I should be thankful they gave me MY OWN MONEY BACK. Zero inconvenience credit when it was the car and not me that they blamed.

Brian in CR refuses to tell me his manager's name or have someone call me. Patrick doesn't help either. What's to stop this from going on for months and BMW is like F you, keep paying $1,500 per month until your lease expires in a year, and too bad??? I've had 9 BMWs and will never get another.

Thanks!