Quote:
Originally Posted by V8CDT
Quote:
Originally Posted by V8CDT
Collected my 530d end of November and iOS app failed to update location, fuel, mileage and none of the remote services would work. Back to the dealership and they fixed a number of errors, it then worked for a couple of days then stopped.
Have removed\added car and added/deleted app a number if times, but no stability in the information on the app. Seems as though the car is not communicating to the BMW servers and it's not location coverage as the other BMW works fine on the app at all times, and we've been to various places with very strong coverage.
Now with the BMW Connected team to investigate, but the fact they asked me to tell them the current software version but navigating to the Remote Update menu which despite the car having IDrive 7 and the new live cockpit, is not active in the car .... hopefully they will have an answer as I really like the app and had no issues with previous cars, and as I say the other car works fine, so that's why I think it's a problem in the car only communicating occasionally to the BMW servers.
Other than this really enjoying the drive .... 😊
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BMW Connected teams have now come back to me .... thought I'd share in case it helps others
"After further investigation I can confirm on my system the software version in your vehicle is 07/2019. All vehicles with this level of software will be experiencing similar problems to yourself. The issue is identical to the issue you first experienced and had patched at the BMW Centre. Essentially this is a fault that we have realised with the ATM2 telecommunication unit in vehicles produced before November 2019. The fault is mainly affecting the ability to perform Remote Services and the ability to have a good connection between the Vehicle, Connected App and our Connected Servers for the app to update.
All affected vehicles would be required to patch the fault through a new software update. You'll need to book this with your local BMW Centre, who'll need to perform the reprogramming of the software through the update known as the "November Update" to finally alleviate the issues you're experiencing and resetting the fault." |
Further update which I hope helps .....
"Looking into this for you I can confirm that to enable the Remote Software Upgrade for the vehicle, you'll need to perform this November Software Update. Currently your Software version is 19-07-525 and will need to be upgraded to 19-11-530.
The BMW Centre should be able to perform this update, this will alleviate the problems you are experiencing and enable the RSU for future use."
Car has been into dealership today for the stated software update, and fingers crossed so far all looks good with the app updating regularly (I could see changes while it was at the dealership) and then since it has update locking, mileage, fuel and allowed remote open and close.
The only negative is the email from BMW suggested this would implement the missing RSU but it doesn't seem to be the case and I wasn't expecting it as I know it's not a feature of the G30 running ID7.
...... anyway hopes this helps others who had the same issue, and I'll update if it doesn't resolve the problem 👍