View Single Post
      02-26-2018, 09:53 PM   #9
SamH
New Member
15
Rep
21
Posts

Drives: G30 530e
Join Date: Nov 2017
Location: Colombo, Sri Lanka

iTrader: (0)

Quote:
Originally Posted by Bluefoz View Post
Yes it's a problem that I've noticed - I contacted them and received this reply:

"Thanks for your email about purchasing ConnectedDrive subscriptions.

I’m afraid that we’re currently experiencing a technical fault with our ConnectedDrive store. Our technicians are working on a solution and this will be implemented as soon as possible.

In the meantime, can I recommend ensuring that your billing information is up to date and try using the ConnectedDrive store inside your car. You can access your billing information here, by going to “my account”.

I’ve been in touch with the escalation team and this issue is affecting the UK market on a wide-spread scale. As a result it’s been escalated to the highest level and a resolution will be short coming. However, I can’t predict when this will be, only keep you update of the progress.

I understand this is an inconvenience and possible frustrating, but I assure you that I’m chasing all avenues for updates and will be in touch soon. If there’s anything else I can help you with in the meantime, please get back in touch."

I've tried from the car since without success.....
Any luck?
Appreciate 0