Quote:
Originally Posted by ZulaM5
It's not a secret. Dealerships can EARN operating money based on monthly metrics and customer service scores. If they don't hit it, they don't earn it. So yes, a dollar over invoice could be a loss if they don't hit it.
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This. Everyone always assumes that the dealership knows what the holdback they will receive, if they even receive it. When you factor in commissions paid to sales and F&I, new car department is usually taking a loss.