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The app should work good.
If it does not for you, do as with everything else - contact BMW and tell them your problem.
I had my car in for software update because of app trouble.
Worked alot better after but still need some tuning.
Im in the process of talking to BMW about it now.
And one important note.
The local dealer cannot access, view or find problems that are causes by communication, server side problems, global problems or app problems.
The local dealer can only check for error codes saved in the physical car modules.
You should contact BMW directly, in my case I had to talk to BMW Norway and they started a technical case and it was sent to BMW Germany and they found alot of trouble and decided the car needed new software, they will then give that info to local dealer that upgrades software or changes parts.
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