Quote:
Originally Posted by BuckJon
This sounds like bad customer service to me. You should treat everyone as a customer even if they have not purchased something from you. They are more likely to buy from you in the future.
By merely answering a couple of questions from this guy they could have likely sold him some shit.
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I agree. If you open your doors for business, I would think that you would want to make a sale, but maybe tire adaptor valves aren't worth their time to get it for a customer. Like it would be just peanuts so the cost is higher than the profit they would make.
But you just alienate customers by saying "if you didn't buy from us, we won't help you." That is just bad business in my opinion. There is a lot to be said about goodwill and customer service. It goes a long with reputation.