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      01-20-2019, 09:25 PM   #27
drivethemachine
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Drives: 2018 BMW 530e
Join Date: Jan 2015
Location: Long Island, NY

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The app works very intermittently for me. Sometimes it does sometimes it doesn't. Even when it does it's slow as hell. I have to stare at my screen for 2 minutes just to unlock the doors? If my phone's display goes to sleep while waiting for the command to complete, I have to start over again. The whole thing feels like a 2005 era smartphone app, and is unworthy of the BMW badge.
The only reason I haven't called customer care is because I don't have the free time to deal with it.
My advice to anyone having this problem is to bring the car to the dealership, leave it there, ask for a loaner, etc...basically treat it like any other defect. It's a feature that was sold with the car, so same warranty rules should apply.
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