Quote:
Originally Posted by drivethemachine
The app works very intermittently for me. Sometimes it does sometimes it doesn't. Even when it does it's slow as hell. I have to stare at my screen for 2 minutes just to unlock the doors? If my phone's display goes to sleep while waiting for the command to complete, I have to start over again. The whole thing feels like a 2005 era smartphone app, and is unworthy of the BMW badge.
The only reason I haven't called customer care is because I don't have the free time to deal with it.
My advice to anyone having this problem is to bring the car to the dealership, leave it there, ask for a loaner, etc...basically treat it like any other defect. It's a feature that was sold with the car, so same warranty rules should apply.
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There is nothing the dealer can do about this. Plus it really has nothing to do with your particular vehicle. If it's a backend infrastructure problem (which it clearly is) it's up to BMW to get their service working correctly.
I do agree with you that it takes entirely too long for basic-type functions. I used to work for General Motors and while their iPhone app is not very good, the remote unlock feature works in seconds - not minutes.