Quote:
Originally Posted by rudling
Thanks for the additional info. FWIW, I think the problem is not so much that it's taking a long time - I'm sure these things take as long as they take. What's disappointing is that Dinan (or SEMA?) can't more accurately predict how long they'll take, so Dinan CSRs wind up setting the "next week" expectation, and then next week comes and goes - repeatedly. I can't speak for all consumers, of course, but personally I'd rather be told "four weeks" and have it happen in 3, than be told "one week" for three consecutive weeks.
Standing by...!
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Fair enough. I personally avoid dates and timelines at all costs and I try to stress that to the sales department whenever possible as well since we are in an industry of very loose timelines. Over promising is very common to say the least. The sales guys have been hammering engineering for dates and the engineering folks are simply relaying their best guess based on historical data and info from their contacts at the outside vendor (in this case SEMA).