Quote:
Originally Posted by Vigilant
I love your attitude and level of preparedness. I have my 10,000 mile CBS next week. We will see what happens.
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Goodluck. If I were you I would call the day before to verify they have your filter so if they do not they can next day it to be there. I am not sure about Florida dealers, but here on in New England we have a Boston warehouse. So if we do not have something and order by a certain time we get it either by 1pm or 4pm the same day.
I work for BMW so I see this type of stuff on a daily basis. A 2 day oil change is a killer as far as customer satisfaction is in most cases and usually get slammed on a survey because of it. The dealer should be prepared. I think the first 1200 mile service we ever did there was a drain plug issue since you need a new plug on some cars because the oil filter kit does not come with a replaceable washer and you really are not supposed to reuse the old one. We made sure that did not happen again.