[MontyP]

Hello again,

I have been continuing to experience problems with the "Last Ride" information in the BMW Connected App. Basically, the information does not update regularly. I reached out to the BMW Connected App support email address in Canada (there is no phone support) and was directed to the dealer. The dealer has thus far been unable to troubleshoot the issue. However, on Friday when I checked the app on my phone my car had disappeared completely and I was being prompted to "Add Vehicle" again. I entered my VIN, entered the security code sent to my car and then got a screen saying confirmation in progress. Alas by Saturday morning nothing had changed. I deleted the App completely, reinstalled it and tried again. No luck. I tried again on Sunday afternoon and as of this afternoon the App still says "We're confirming your vehicle, which may take up to a few hours". I have sent another plea for help to the BMW Connected App address but have not heard back yet. The dealer is also trying to sort this out although suggested yesterday that it might be an issue with my iPhone. This seems odd as everything was working on my iPhone as of Friday (except the "Last Ride" info) and I haven't changed phones.

I thought I would reach out to the forum and see if anybody has any suggestions as to what the issue might be.

Thanks.