Quote:
Originally Posted by FenixMike
Quote:
Originally Posted by 13M5F10
Most shops want to charge based on book time. If it says 6 hours of labor they want to charge that even if it takes 2-3 hours. It's BS.
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Out of curiosity, you’re saying skilled technicians that can work faster than book time should only get paid what it takes them? If book was 6 hours and it took them 8, would you pay more because a less experienced tech was slower, or only if it works in your favor? |
Most shops I've interacted with use book time to provide labor times / estimates. If they are able to complete it sooner than quoted, they charged the customer actual time which is an honest way of doing business and will create loyalty and customer satisfaction.
If you have a tech that's exceeding the estimated book time, it's on the shop to figure it whether the additional time spent on job is justified to pass through to the customer. If the tech is just slow, I don't see that as a qualified pass through and I hope the shop finds a way to train the tech or find someone else to do the job.
I feel in the end, it needs to be a balanced approach. With BMW, their quote times are almost always 50% higher than their actual time which I do not feel is well balanced nor close to actual.