I'm waiting for a 2020 530e with M Sport steeringwheel, too. It sounds odd he can't get it, however it might be a country delivery issue, but sounds odd. I ordered mine in Swe, and I ordered the 2019 model. I didn't get to chose, the production line for 2019 had ended, this was a few weeks ago, so I had to take the 2020 as a replacement.
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