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Sorry that you're going through this but not surprising. I have a BMW dealership/service center 20 mins from my home, and I choose to drive 1hour and 20 mins to West Chester Pennsylvania for the most amazing service. They once ordered a wrong part for my car, and I had 3 managers contacting me apologizing for the inconvenience due to my long drive and the amount of money I have spent in their Accessories department. Accommodated me with a loaner car, gas in my car and a wash, and still a week later my service advisor called me to check up on me and make sure that i was satisfied with the service once everything was corrected.
The service department I go to also has a state or the art waiting area with flat screens videos of how BMW got started the M culture, snacks, Starbucks coffee, soda, laptops in case you have to work while you wait. They treat you like a king/queen. SPOILED!
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