Quote:
Originally Posted by b74heavy
I got the dreaded CEL yesterday. I have 22,850 miles on my 2019 BMW 540i. It was on for 4 drive cycles then it went out. For those who don't know a drive cycle is when you startup, drive and then shut off your BMW. I took my baby to the Dealership still under warranty. After waiting for 45 minutes the SA called me and said we are going to put you in a brand new Loaner X5. Your active shutters are not working correctly. We can't let you drive this auto because you could overheat your engine if the shutters stay closed. It is Saturday and we cannot get the parts ordered until Monday. Then we should get the parts on Tuesday afternoon. We will install them on Wednesday. A very professional SA. He also told me that they have replaced a lot of Active Shutters. I had read the forums before I went there so I mentioned that it might be active shutters.
So I get to drive an X5 until they fix my ride. Now let's see if he calls me when it's fixed.
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Of course he will call you when it's fixed. He's incentivized to get you in and out as quickly as possible so he gets paid. BMW will not pay them for the warranty until it has been closed out. And the service advisors make a commission off the parts sold. Happy it's going to be a quick turnaround time for you!