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LuvMyE92 - you say I was harsh to the rep? Were you on the phone with us? I started off very polite and he had a condescending and arrogant demeanor when he was deflecting blame to independently owned dealers and Pirelli. Didn't offer to call the dealers in an attempt to assist. Just absolutely did not care. I was fine until he offered the obligatory and fake apology. I would have preferred he say, " Sir, legally you have no grounds and if you don't like it, BMW will do fine without you being a customer". That is the truth and I respect that.
Also, there was no literature provided when I purchased the car regarding tire warranty - paper or electronic. It is not something I would really look for when buying a car because those warranties are useless unless there is a proven tire malfunction. Didn't think Pirelli would have a written warranty that would cover a screw.
Burning bridges? That is hysterical. Don't care. Absolutely don't care.
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