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I have the same issue with the Spotify app from time to time. Usually a phone reboot helps. I haven't dug in due to the Spotify/BMW app not working well to begin with and the HUD always showing "loading". And mine is a recent build 2019.
Also try this:
Click the globe icon on the dash next to preset #7.
Highlight Connected Drive and click Options.
Click Update BMW Assist
Also click Login to connect to your Connected Drive account.
See if this resolves the issue.
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2023 840GC | 2021 740i | 2019 X3
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