Afinnish,
the process was slow but easy. After multiple attemps to solve the problem I ended up with a aftermarked manager which emphasized that this was the characteristic of the car. Back then I did not believe him so I formalized my complaint by sending him an email and the head of the dealer. I mentioned that I was planning to contact another service partner and if they could confirm the fault I would return the car (initiate legal process). After consulting several service partners/ dealers and a legal adviser I invited the head of the dealer to a meeting. We discussed several options and he asked me if I would be interessed in a new car if he could convince BMW dk to give me a compensation which I gladly accepted. As mentioned previously we made a deal on a brand new touring which turned out to be even worse than mine. We cancelled the deal again !
I’m not sure how Bmw operates in different countries but know for sure that Contacting the head of the dealer clarified the way forward. He was very open, honest and helpfull.
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