[aboulfad]

So for the first time in my 15 years of owning a BMW, I asked if I can visit the shop to talk to the technician. My SA said go right ahead which I did and had a nice chat with the tech and even helped as he was measuring the circumference of my tires (false low tire pressures).

Fast forward few days, during a follow up to my unresolved issue, I get told that we aren't allowed to go the shop and that it's forbidden and dangerous. WTF! I also ask to ride in my car during a road test and I get denied...

So how cool is your SA/dealer, do you feel welcome and can roam around in the sacred secret parts of the dealer?
Ps: I will try anther dealer and see if they are more welcoming!