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My last 2 have been excellent and have both also been the Service Manager. No matter who they are, I have to break them in with the following rules.
1. Tell me the info, straight. No BS. EVER.
2. Test drive only three miles. If it is 3 miles and 1 foot, I am in the vehicle. Non-negotiable.
3. I can walk in and check on my vehicle at any time while it is under your care. Again, non-negotiable.
Once they learn these three simple rules, everyone can exist in harmony!
Cheers-mk
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