11-07-2021, 05:15 PM | #1 |
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Service Record denied at dealership
I asked the SA at my local BMW dealership, Tulley BMW, here in New England for a full service record of my car. He told me that I would have to get written permission from the previous owner in order to pull the record up.
Is this legit ? |
11-07-2021, 06:15 PM | #3 | |
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All I want to see is what the car was serviced for previously. |
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11-07-2021, 06:17 PM | #4 |
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But is in the car already on iDrive you don't need to read the fob.
Go to vehicle settings and find the service record, you can see all entries and even click on them to read what was done. |
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11-07-2021, 06:19 PM | #5 |
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I'd say your SA has a stick of something up his butt. You might want to find a new SA or new dealer. Unless the service tickets have personal information, there's nothing federally protected by disclosing service history. You own the vehicle in question. Or, don't you own it yet?
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11-07-2021, 06:34 PM | #6 | |
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11-07-2021, 07:06 PM | #7 | ||
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Tell your SA to get the stick out of his/her backside.
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11-07-2021, 07:12 PM | #8 |
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11-07-2021, 07:24 PM | #9 | |
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I've never had an issue learning history on cars I didn't even own. Carfax has most info, but it will lack detail. My thinking is your dealer is trying to hide something about this specific car.
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11-07-2021, 08:55 PM | #10 |
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No, that is NOT legit. There is no such thing as BMW-Customer privilege. There is no Federal law that deems vehicle records as "confidential" and I'm not aware of any State law that deems them confidential either. I'd find a new dealer (and let the GM know why you aren't ever coming back).
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11-07-2021, 09:56 PM | #11 |
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As others have said, any dealer can pull the information. I contacted the service manager of the dealership in Warwick RI where my car was serviced and he emailed me back their own service records and just blacked out the prior owners name. This was pre-purchase and doing homework.
Someone here ran me a really cool vin decode where it had every entry and not dealer specific. I like the "customer states" information and of course the fix.
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11-08-2021, 09:28 PM | #12 |
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When you come upon an SA that won’t share service history….ask them to REDACT any prior owner information so that they can maintain their privacy.
If you’ve ever seen one (service history) it does have the prior owners personal information. And there’s comments on the print out to NOT share the info with a 3rd party. Again, the go-around for this is to have them redact that personal info so that you can see what the car’s service history is as the present owner. Example of the service history from a 2008 540iT I used to own:
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11-09-2021, 06:33 PM | #14 |
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11-09-2021, 07:43 PM | #15 |
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Let me know if you need some help there. I was a customer their for many years and know a few SAs really well.
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