[jmhildreth]

Anyone else find that if you leave the car locked and the sunroof cracked open the MyBMW app thinks the car is unlocked and the trunk open?

[LogicalApex]

Originally Posted by jmhildreth

Anyone else find that if you leave the car locked and the sunroof cracked open the MyBMW app thinks the car is unlocked and the trunk open?

It doesn’t do this for me. If I do this it shows only that my sunroof is open.

[jmhildreth]

Originally Posted by LogicalApex

It doesn’t do this for me. If I do this it shows only that my sunroof is open.

Thanks. I'll investigate further.

[AP]

Does it show when the last update of status was , it may be that it simply hasn't updated since some point in time which happens to coincide with when the dots were unlocked

Is it he car parked in a garage where there is bad or no gsm coverage ? If so it may not have been able to update its status centrally to bmw.

[jmhildreth]

It shows updated from yesterday but I checked several times today already so maybe its not updating?. It says the trunk is open when it is not and the sunroof is closed so I think it just thinks the trunk is open all the time now.

[jmhildreth]

The vehicle is outside so signal should not be blocked.

[LogicalApex]

Are you able to send commands successfully to the car? Like Remote 3D View if you have that option.

That will force the car to wake up and refresh its data. Will help you get an idea where it is failing.

Keep in mind, the car uses AT&T for its data connection. Outside should have a better signal, but AT&T signal could be poor where you're parked preventing it from accurately updating.

[redblaze]

I had same problem the other day. The app said trunk open and I immediately went to my garage and found out the car was locked and trunk was closed. Tried to refresh app but still showed trunk open. So I guess it was due to poor service in my garage.

[AP]

The app should show the date and time so you can correlate to that aswell

[jmhildreth]

Originally Posted by LogicalApex

Are you able to send commands successfully to the car? Like Remote 3D View if you have that option.

That will force the car to wake up and refresh its data. Will help you get an idea where it is failing.

Keep in mind, the car uses AT&T for its data connection. Outside should have a better signal, but AT&T signal could be poor where you're parked preventing it from accurately updating.

When I tell it to lock the car it says it successfully sent the command. I have AT&T cellphone service and I get a good signal where the car is parked so that's not the problem. I just think whatever sensor tells it the trunk is closed is fubarred. I noticed that the little triangular plastic piece on the underside of the trunk lid was lying on the trunk floor after the recent acceleration problem update. Maybe someone slammed the trunk closed during that service and broke something.

[jmhildreth]

Originally Posted by AP

The app should show the date and time so you can correlate to that aswell

It's still registers Aug 6 as the previous update even though I've updated (supposedly) yesterday and the day before and even earlier after Aug 6.

[jmhildreth]

Originally Posted by jmhildreth

It's still registers Aug 6 as the previous update even though I've updated (supposedly) yesterday and the day before and even earlier after Aug 6.

I should mention that the car itself does not think the trunk is open (nothing displayed in the instrument cluster), only the App thinks the trunk is open.
Thanks for commenting everyone. I'll just have the dealer look at in October at the annual service. In the meantime it's just annoying.

[H_T]

Mine stopped communicating a few days ago. I called BMW support this morning, and did the following procedure to make it work:

- Hold power on the radio until iDrive resets
- Go to Apps > Installed Apps > THEN push the physical "Options" button. There was an option to check for updates. Leave it checking and don't push anything else.
- I didn't do this, but they told me after that let it run through a sleep cycle (let car sit locked for 30 minutes).

-What I did do was notice that in the notifications, there was an app updates message again, and privacy notices. I let it update and also made sure it had full access for the privacy settings. I did check the privacy settings before all of this started, but the app updates must have triggered a reset.

It is updating correctly now.

[jmhildreth]

We'll, the problem seems to have resolved itself with no intervention from me. Don't know how or why but glad it's working again. Thanks all for replying and/or making suggestions.

[Bkeller90]

Same happened to me, app said the trunk was open and I tried opening and closing it twice. For some reason the reset fix and updating apps didn’t work for me, so I played with the data privacy options by switching between them and that seems to have done the trick. We’ll see!

[Bkeller90]

Originally Posted by Bkeller90

Same happened to me, app said the trunk was open and I tried opening and closing it twice. For some reason the reset fix and updating apps didn’t work for me, so I played with the data privacy options by switching between them and that seems to have done the trick. We’ll see!

Worked like a charm. No issues since then... Small wins!