05-07-2019, 05:07 PM | #1 |
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BMW Connected Drive not working
I just noticed my connected drive stopped working since yesterday. My vehicle is no longer listed in the app, and when I tried to add my vehicle back to the app, it tells me 'Adding Vehicle Failed'. Other things I've also noticed, SOS button is not working, and I no longer see real time traffic info.
I checked my Connected Drive info online and all services are subscribed until April 2022. What's going on? Any of you have similar issue? |
05-07-2019, 05:23 PM | #2 | |
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05-07-2019, 07:53 PM | #3 | |
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Screenshots of issues and service end dates: View post on imgur.com |
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05-07-2019, 10:55 PM | #4 |
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Same issue here. Can't add my vehicle on the connected drive app and CarPlay completely disappeared as an option on my connected drive on my screen in my M550i. Coincidentally, my car was in service for oil change today, and the service department had no clue what was going on and need me to schedule a followup appointment. I'm going to contact BMW assist/genius tomorrow and see if they can sort this out. Saw on another thread to update BMW assist and hard reboot Idrive by holding down power button for 10-20 seconds with the ignition on. Will try that tomorrow and report back.
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05-08-2019, 02:51 AM | #5 |
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BMW really need to up their game with Connected Drive App. I'm in the UK and ours don't break as much as yours but they still do. I don't think it's acceptable in this day and age.
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05-08-2019, 06:45 AM | #6 |
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Same here. Did BMW give you an ETA on when they would be back up and running?
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05-08-2019, 08:03 AM | #8 |
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05-08-2019, 08:04 AM | #9 | |
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From someone that's in enterprise IT, I can tell you right now they performed a system upgrade which did not go smoothly and they're still trying to recover. They'll inform you over the phone that they're doing a system upgrade, but system upgrades are not typically done in the middle of the week or take this long with no ETA. I think we can all agree that anything would be an improvement. |
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05-08-2019, 10:20 AM | #10 |
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05-08-2019, 10:21 AM | #11 | |
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05-08-2019, 01:13 PM | #12 | ||
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05-08-2019, 03:24 PM | #14 | |
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05-08-2019, 05:08 PM | #15 |
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05-08-2019, 06:03 PM | #16 |
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Amen brotha! I've worked in network engineering at Dell, general motors, and now AIG - all with the same small group of people. It's like the mafia: there is no getting out.
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05-09-2019, 08:52 AM | #17 |
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LOL - too true. I currently run networking for the largest non-profit Healthcare provider in the U.S. HMU if you are ever looking for a new opportunity because it's a simple fact that BMW M550 owners who know quality guitars make the world's best network engineers!
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05-09-2019, 11:53 AM | #18 | |
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05-09-2019, 11:54 AM | #19 | |
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05-09-2019, 11:55 AM | #20 | |
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05-09-2019, 11:56 AM | #21 | |
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05-09-2019, 11:57 AM | #22 |
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Sorry for the repeated replies. I constantly get submission errors on this app.
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