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      10-21-2020, 06:28 PM   #23
Vivek.
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Originally Posted by BzsBimmer View Post
Iím currently boycotting FCP
Ordered a MAF sensor for over $270, came broken. I went to attach the connector to it and a piece of the bump where it secures to the locking tab broke apart.
They wouldnít honor credit when trying to return it. Said in roundabout way that I somehow broke it even though the box was crushed because they also put it under 11 liters of oil.

Offered to have me buy a new one, send the old one back for lifetime warranty or give me $170 or so back to my card. Wtf

I mainly buy from Brit at bmwpartpros. Iíve never had an issue but itís also convenient based on my circumstances
I mean it's kinda shitty they won't let you return it but there's no practical difference between returning it and buying a new one and buying a new one then returning it for a lifetime replacement. If anything your car is back on the road faster doing it their way.
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      10-21-2020, 06:39 PM   #24
BzsBimmer
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Originally Posted by Vivek. View Post
I mean it's kinda shitty they won't let you return it but there's no practical difference between returning it and buying a new one and buying a new one then returning it for a lifetime replacement. If anything your car is back on the road faster doing it their way.
Oh forgot to add that I ended up buying a replacement from local dealer because I needed it quickly and I wasnít getting anywhere with their website return process for damaged items. I had to wait until that Monday to resolve and I had to leave town.

Didnít want to deal with a restock fee from the dealer and thought I could just get money back. I guess my burn point was that I wasnít offered a full refund or full value store credit. I guess I have Costco return policy mentality hahaha.
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      10-22-2020, 05:29 PM   #25
F32Fleet
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Originally Posted by Vivek. View Post
I mean it's kinda shitty they won't let you return it but there's no practical difference between returning it and buying a new one and buying a new one then returning it for a lifetime replacement. If anything your car is back on the road faster doing it their way.
So is installing a part which potentially was damaged in shipping.
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      10-22-2020, 07:17 PM   #26
BzsBimmer
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So is installing a part which potentially was damaged in shipping.
To be clear... it wasnít visible that it was damaged. It broke apart only after I went to clip on the electrical connector.

I did inspect it since the box was damaged but I only checked the stem of the sensor. For those who may have ever tried to connect a wire connector, you would not think the mating end would break apart, right? Itís usually the connector end that breaks. I donít even know how snapping in a wire connector could naturally break something, such as they accused me of...

But yes, my fault for installing it when the box was clearly damaged. Didnít dawn on me that trying to warranty this was going to be such a hassle.
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