How cool is your dealer/SA?

MKSixer · 11-22-2015, 02:30 PM

Quote:

Originally Posted by aboulfad

I like those rules! But it's not as straight as that, however on the next trip to the new dealer, I'll sure try your method and meet the service director first. But they will all tell you their service is the best, blah blah.., and it's only when it's out to the test that you discover really how their service is. My expectations though are that M service should be above par as the car has a bit of unique parts and components but it looks like all techs receive the same training.

My ex dealer like many others didn't even know there are firmware updates that could be applied to the car and most M annoyances were either dismissed or after few trips not resolved.

Yes.
There are only 2 persons who work on my M6. Only 1 works on the i8.

aboulfad · 11-22-2015, 02:40 PM

Hmmm, those two cars are in a different league than the F8x and you owning both puts you in a different league

maybe that's why you can pull your weight? M6

MKSixer · 11-22-2015, 06:33 PM

Quote:

Originally Posted by aboulfad

Hmmm, those two cars are in a different league than the F8x and you owning both puts you in a different league

maybe that's why you can pull your weight? M6

LOL.

To quote Sebastian Vettel, 'I'm the same idiot I've been my whole life.'

Nothing special. I just tell people exactly what is on my mind and do exactly what I tell people I will do.

starmir · 11-23-2015, 04:09 AM

Friday I walked into my BMW dealer in torrential rain and said I think I needed a new front windscreen wiper as current one was sqweeking, guy from the counter got up, check my car/plates, went out in the rain and changed all the wipers front and back and I was on my way.

Got to love that all inclusive 100k servicing, even if the car was bought second hand. Also just from the car key they can read up on all the car details, I was impressed.

Drtsk · 12-06-2015, 06:18 AM

My SA is awesome. No questions ask for anything I need or want.
He is one of the reason why I have bought 4 bmw's in the last 2 1/2 years.
Never had any desires to talk to the tech, but if I wanted to I'm sure I could.
If your in Norther Virginia go to BMW of Fairfax and see Mr. Latham.

Longun 2 · 12-11-2015, 01:33 PM

Hereford BMW-England.

Always have time for you and will sort any issues.

Good dealership.

1MOREMOD · 12-11-2015, 01:35 PM

Very cool always gets stuff covered that shouldn't be.

shoei · 12-11-2015, 03:00 PM

Been using the same guy since 2006/2007... Never had even the slightest hiccup and can't tell you the number of times I've been driven up onto the many floors of the service department...

I do remember to get him a nice bottle of something holiday time - least I can do with the countless number of dollars he's saved me from my fack ups...

- PowerTune didn't sit well with my e92 M3 and he had them flash back to stock
- I left a large metal object under the passenger seat of one of the cars, seat came off rails - fixed under warranty
- killed my own battery on accident - towed to dealership fixed under warranty

I've never made an appointment in years and even when I volunteer to do so I'm told don't worry about it just come when I want...

Treat them right don't demand special treatment and above all else just be a decent human being...

M3Bimmer77 · 12-11-2015, 03:56 PM

Can't answer. Cool and dealer can't be on the same sentence.

Schulz · 12-17-2015, 11:14 PM

I have known my dealer for many years and he is more of a friend than just a dealer. Talking to technicians or taking a walk around the center is never a problem for me. Having said that, it could be hazardous to go inside since there could be oil on the floor or car parts lying around.

11-22-2015, 02:40 PM	#24
aboulfad Brigadier General 1593 Rep 3,945 Posts Drives: 2015 M4 MG/SO Join Date: Mar 2014 Location: MTL, QC iTrader: (0) Garage List 2015 BMW M4 [10.00]	Hmmm, those two cars are in a different league than the F8x and you owning both puts you in a different league maybe that's why you can pull your weight? M6
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11-23-2015, 04:09 AM	#26
starmir New Member 8 Rep 18 Posts Drives: X5 3.0D, 116i, Z3 2.8 Join Date: Aug 2015 Location: CH iTrader: (0)	Friday I walked into my BMW dealer in torrential rain and said I think I needed a new front windscreen wiper as current one was sqweeking, guy from the counter got up, check my car/plates, went out in the rain and changed all the wipers front and back and I was on my way. Got to love that all inclusive 100k servicing, even if the car was bought second hand. Also just from the car key they can read up on all the car details, I was impressed.
	Appreciate 1 Quote

12-06-2015, 06:18 AM	#27
Drtsk Second Lieutenant 94 Rep 267 Posts Drives: G80C,GT4,C4GTS,CT4-BW,MK8 Join Date: Mar 2015 Location: Northern Virginia iTrader: (0)	My SA is awesome. No questions ask for anything I need or want. He is one of the reason why I have bought 4 bmw's in the last 2 1/2 years. Never had any desires to talk to the tech, but if I wanted to I'm sure I could. If your in Norther Virginia go to BMW of Fairfax and see Mr. Latham.
	Appreciate 0 Quote

12-11-2015, 01:33 PM	#28
Longun 2 Private First Class 66 Rep 106 Posts Drives: BMW X5 F15 4.0D M sport Join Date: Dec 2015 Location: England iTrader: (0)	Hereford BMW-England. Always have time for you and will sort any issues. Good dealership.
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12-11-2015, 01:35 PM	#29
1MOREMOD - 11817 Rep 23,187 Posts Drives: Race car-> Join Date: Mar 2009 Location: check your mirrors iTrader: (5)	Very cool always gets stuff covered that shouldn't be.
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12-11-2015, 03:00 PM	#30
shoei Banned 7779 Rep 2,602 Posts Drives: MW Vespa w/pink racing stripes Join Date: Nov 2007 Location: Peeing in your garden iTrader: (3)	Been using the same guy since 2006/2007... Never had even the slightest hiccup and can't tell you the number of times I've been driven up onto the many floors of the service department... I do remember to get him a nice bottle of something holiday time - least I can do with the countless number of dollars he's saved me from my fack ups... - PowerTune didn't sit well with my e92 M3 and he had them flash back to stock - I left a large metal object under the passenger seat of one of the cars, seat came off rails - fixed under warranty - killed my own battery on accident - towed to dealership fixed under warranty I've never made an appointment in years and even when I volunteer to do so I'm told don't worry about it just come when I want... Treat them right don't demand special treatment and above all else just be a decent human being...
	Appreciate 0 Quote

12-11-2015, 03:56 PM	#31
M3Bimmer77 Captain 340 Rep 947 Posts Drives: 2011.5 M3 E90 Jet Black Join Date: Feb 2015 Location: West Palm Beach iTrader: (2)	Can't answer. Cool and dealer can't be on the same sentence.
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12-17-2015, 11:14 PM	#32
Schulz New Member 7 Rep 21 Posts Drives: 535i Join Date: Dec 2015 Location: FL iTrader: (0)	I have known my dealer for many years and he is more of a friend than just a dealer. Talking to technicians or taking a walk around the center is never a problem for me. Having said that, it could be hazardous to go inside since there could be oil on the floor or car parts lying around.
	Appreciate 0 Quote