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      10-05-2019, 10:07 PM   #1
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BMW Connected App

Does this actually work for anyone?

I have the vehicle locator setting turned on in iDrive, but it's not working as advertsied.

The one thing I can do is send an address to the Nav system. Thank goodness because I use that all the time.

When I check vehicle location, the app thinks the car is still back at the dealer where I bought it.

When I check status of doors and windows, it always indicates Right Front Window is open (even though it's not).

Do I have to plug the phone into the car to get it to update? That's fine if I do, but what's the point of the app if I always have to do that?

This hasn't worked since I bought the car, but honestly, I really didn't think it was that big a deal. My wife went to bed, and there isn't anything on TV, so I thought I'd log into Bimmerpost and finally post about this...

Anyone else have issues with this app?
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      10-05-2019, 10:37 PM   #2
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Call BMW genius, when I first got mine the remote 3D doesn't work (everything else does), then they asked me to click bunch thing to get an update, it has worked pretty reasonably since then (other than remote 3D which does have server side issues occasionally)
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      10-05-2019, 11:37 PM   #3
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When will they give remote start capabilities??
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      10-06-2019, 12:07 PM   #4
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On i6, probably never...
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      10-06-2019, 03:07 PM   #5
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My connected drive app hasn't worked since I got my car in March. I went back to the dealer and had a "genius" try to help with it but we ran out of time and it still doesn't work
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      10-13-2019, 03:27 PM   #6
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Mine works perfectly, no issues at all. I do wish we had remote start....love that on my Son's F150.
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      10-13-2019, 05:07 PM   #7
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Quote:
Originally Posted by AddyDaddy View Post
When will they give remote start capabilities??
Possibly LCI. I bet it will be an option or part of a package.
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      10-13-2019, 05:09 PM   #8
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Quote:
Originally Posted by lago1974 View Post
My connected drive app hasn't worked since I got my car in March. I went back to the dealer and had a "genius" try to help with it but we ran out of time and it still doesn't work
I got my car in June and had issues where app would not talk to car. I opened a case with BMWNA and it was fixed within a week. I called the customer service hotline and they escalated.

I got a return call from a Genius and he advised it had something to do with a batch of at&t SIMs that weren't activated on at&t end.
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      10-14-2019, 07:45 AM   #9
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Quote:
Originally Posted by claykin View Post
Quote:
Originally Posted by lago1974 View Post
My connected drive app hasn't worked since I got my car in March. I went back to the dealer and had a "genius" try to help with it but we ran out of time and it still doesn't work
I got my car in June and had issues where app would not talk to car. I opened a case with BMWNA and it was fixed within a week. I called the customer service hotline and they escalated.

I got a return call from a Genius and he advised it had something to do with a batch of at&t SIMs that weren't activated on at&t end.
Good to know. I think I'll try doing this. Thanks
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      11-12-2019, 07:29 PM   #10
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Update - I contacted BMWNA by e-mail and they provided steps to reset the app in the car. Apparently I didn't see that option before. It seems to have worked, as the car now accepts lock and unlock commands, status seems to be accurate now.
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      11-13-2019, 09:24 AM   #11
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Quote:
Originally Posted by lago1974 View Post
Update - I contacted BMWNA by e-mail and they provided steps to reset the app in the car. Apparently I didn't see that option before. It seems to have worked, as the car now accepts lock and unlock commands, status seems to be accurate now.
Good news. Nevertheless, do not expect BMW Connected to be perfect. Mine works almost all of the time but sometimes "forgets" that the car has moved from one location to another and reports its location inaccurately. In these cases it is very good at showing where you were last but not where you are now. I have had several instances where the car is in my garage but the app reports it at a shopping center several miles away -- where I had last parked. My theory is this has to do with the cell reception in different areas - the cell reception in my garage is almost zero.
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      11-13-2019, 10:20 AM   #12
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Quote:
Originally Posted by AlteBMW View Post
Good news. Nevertheless, do not expect BMW Connected to be perfect. Mine works almost all of the time but sometimes "forgets" that the car has moved from one location to another and reports its location inaccurately. In these cases it is very good at showing where you were last but not where you are now. I have had several instances where the car is in my garage but the app reports it at a shopping center several miles away -- where I had last parked. My theory is this has to do with the cell reception in different areas - the cell reception in my garage is almost zero.
Yeah I think you are right. I believe the car sends its last location when it turns off so you can see it instantly in the app. My old MB would only show you your current location after you hit a button and it would go ask the car which could take a while. As you not only need to wake the car but wait for a GPS signal and etc.

I find when the BMW is a little off and hasnít updated in a while accessing the location by clicking it and then letting it show you on a map forces it to re-acquire. As if I come back in a few minutes later it is usually updated.

But if you are in a poor signal area I am sure even that may not work.
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