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      01-23-2020, 09:36 AM   #1
$iriu$black
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Experience with Windshield repair services like Safelite

Anyone who had experience with companies such as Safelite or J&N Phillips auto glass to repair or replace glass?

Short of it is my wifeís Ď13 Volvo XC90 has a windshield crack that got worse (now itís about a foot long) and looks like it needs a new one. Do these companies let you choose to have a factory glass (Pilkington like BMWs) or do they just put in whatever is closest to OEM? I prefer a factory one but I just donít know what to expect. My insurance is comprehensive and will cover at no charge.

Thanks for any input in this.
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      01-23-2020, 10:20 AM   #2
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Obviously this is a sample size of only 1 but I had my door glass (in an E46) replaced by Safelite and the window they used was the same brand as factory, just without the BMW logo on it. I'm sure you can call and ask what brand they would use.
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      01-23-2020, 11:17 AM   #3
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I had Safelite replace the windshield in my Focus RS with OEM glass. They had several options, but insurance agreed to pay for OEM so that's what I went with.
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      01-23-2020, 11:19 AM   #4
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Same as above for my Merc. Same manufacturer. Just didn't have the "signature" on the bottom passenger side of the glass.
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      01-23-2020, 11:24 AM   #5
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Insist on OEM. Just had a windshield put in the MB and in the wifeís X3 six months ago. I needed to confirm with three parties that OEM glass would be used: State Farm (insurer), Link (third party claims processor), and the third party installer. Local dealers here ďdonít do glassĒ. Itís becoming a sham because of thin modern windshields and increased frequency of breakage. Thinner glass is driven by cost and weight reductions to achieve fuel economy and emissions regulations.
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      01-23-2020, 12:11 PM   #6
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A buddy of mine just had his F10 M5 windshield replaced by who ever the local dealer uses. He insisted on OE glass, what he got was a windshield with the BMW logo, but it also had Pilkington on it. The original windshield does not have the Pilkington brand logo.

Some time ago when I was shopping a replacement windshield for an 05 Suburban, research said Pilkington was the best quality choice. So, every shop I called I asked for a quote using Pilkington glass. They all scoffed and tried to talk me in a different direction, but in the end said they'd do it, it would just take about a week longer for them to order it in.

Many years ago, when I worked at a shop, we subbed out many windshield replacements. Safelite was always the worst as far as glass quality and install quality went. The glass was crappy and scratched and chipped easily. They also often leaked or weren't set correctly inducing wind noise and poor aesthetics...yet, they were the most expensive.

It pretty much turned me off to Safelite in general.
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      01-23-2020, 12:33 PM   #7
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I've had issues with the optical quality of Safelite windshields. In a few cases, I've had more distortion than I did with the original glass, typically in one area of the windshield. I would only use the Safelite glass on a lower value vehicle, otherwise, I would try to obtain OEM glass.

Parts aside, I've never had any issues with their installation process.
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      01-23-2020, 12:40 PM   #8
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You want to know the manufacturer of your OEM glass (it won't ever be bmw) and insist on that same manufacturer, regardless of what company you have replace your windshield. For example if your windshield was manufactured by Pilkington, then insist on that and don't let them give you a cheaper FY (Fuyao) windshield. If you don't know exactly what manufacturer made the glass you are getting, you are risking them pulling a fast one on you.
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      01-23-2020, 12:42 PM   #9
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Iíll chime in here echoing what others have said. Get OEM.

However if you getting a repair, Iíve had Safelite do one recently, and they did a great job and he used a pretty sophisticated machine that flushed, vacuumed, and applied the sealant. Canít see the repair. Also, he mentioned to always carry a little bit of clear packaging tape. As soon as you hear a rock hit, get out and inspect, and if you find one put that tape over it to keep road debris out. Make the chip easier to clean out and repair, and more invisible.
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      01-23-2020, 02:43 PM   #10
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Quote:
Originally Posted by $iriu$black View Post
Anyone who had experience with companies such as Safelite or J&N Phillips auto glass to repair or replace glass?

Short of it is my wifeís Ď13 Volvo XC90 has a windshield crack that got worse (now itís about a foot long) and looks like it needs a new one. Do these companies let you choose to have a factory glass (Pilkington like BMWs) or do they just put in whatever is closest to OEM? I prefer a factory one but I just donít know what to expect. My insurance is comprehensive and will cover at no charge.

Thanks for any input in this.
I work for Safelite and can answer some of these questions.

We absolutely have access to OEM logoed windshields. Nearly all of our windshields are sourced from tier 1 suppliers, in most cases the same manufacturer as those the OEM uses. What your particular insurance company will authorize is specific to them, however you can certainly request OEM for them to approve. I personally would use our non-logoed glass and be fine with it but understand why many want the logo.

We also have the capability to re-calibrate the forward facing camera as many manufacturers require this step. In fact we complete over 450k re-calibrations last year, more than anyone else.

All of our work is backed by a lifetime guarantee and in most cases can be done at your location with exception to certain re-calibration types which have to be done in shop.

FWIW, my wife's Audi TTS has a non-logoed windshield and no issues at all. Can say 100%, but I believe it was either Pilkington or Fuyao. The latter is a supplier to BMW and the factory is here in Ohio.

You can call your insurer directly, if you like and request Safelite or call us (or website) and we can handle the claim for you. Happy to help so PM me if you like.
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      01-23-2020, 03:00 PM   #11
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I had Safelite replace the windshield of my 2014 Mustang GT. I took a high velocity rock at the track, and the crack walked it's way across. They did a good job. I couldn't tell the difference from new.
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      01-23-2020, 06:05 PM   #12
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I had SafeLite replace the windshield on my M2C with OE glass. Excellent work and no complaints at all. Was hesitant to go with OE instead of OEM but I have no regrets at all.
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      01-23-2020, 06:23 PM   #13
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Quote:
Originally Posted by HazChem View Post
I had SafeLite replace the windshield on my M2C with OE glass. Excellent work and no complaints at all. Was hesitant to go with OE instead of OEM but I have no regrets at all.
Do you have a HUD?
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      01-23-2020, 06:26 PM   #14
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J&N Phillips went to bat for me and forced my insurance (no deducible glass) to replace with OE glass with BMW logo from the dealership.
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      01-23-2020, 06:32 PM   #15
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I just had a chip filled by Safelite this week. Can't tell if was there now. They've replaced the windshields on a couple of my cars with OE and I've never had an issue with them.
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      01-23-2020, 09:55 PM   #16
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Quote:
Originally Posted by HazChem View Post
I had SafeLite replace the windshield on my M2C with OE glass. Excellent work and no complaints at all. Was hesitant to go with OE instead of OEM but I have no regrets at all.
HazChem I believe I helped you with yours, right?
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      01-24-2020, 02:14 AM   #17
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On my f30 I had to replace one windshield with them and get a crack fixed on the second one.

They replaced my windshield while i was at work in the parking lot. I asked for OEM but they told me it was that chinese company that supplies to bmw anyway so i went with it. There was alot of glue residue leftover around the perimeter of the glass. some on my A-pillar. The new glass had a 'ghosting' effect as well when looking at tail lights and other lights.

when i got my second chip they filled it no problem and you couldn't even tell it was there.

my advice would be to argue and yell at your insurance until they say ok to letting the bmw dealer do it with original bmw glass.

edit: here is a pic of what i mean by ghosting
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      01-24-2020, 09:05 AM   #18
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Quote:
Originally Posted by Humdizzle View Post
On my f30 I had to replace one windshield with them and get a crack fixed on the second one.

They replaced my windshield while i was at work in the parking lot. I asked for OEM but they told me it was that chinese company that supplies to bmw anyway so i went with it. There was alot of glue residue leftover around the perimeter of the glass. some on my A-pillar. The new glass had a 'ghosting' effect as well when looking at tail lights and other lights.

when i got my second chip they filled it no problem and you couldn't even tell it was there.

my advice would be to argue and yell at your insurance until they say ok to letting the bmw dealer do it with original bmw glass.

edit: here is a pic of what i mean by ghosting
I had an F30, and I had to replace the windshield before selling it back to BMW, and the glass was NOT chinese. You were lied to.
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      01-24-2020, 02:41 PM   #19
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AFAIK, BMW glass is Pilkington.

Had it done a few times on the 1er, no problems.
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      01-24-2020, 03:36 PM   #20
$iriu$black
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Thanks to all who responded. I really appreciate it. I will give Safelite a call and push for factory glass (Volvo uses Pilkington as well) as I will not settle for anything less on the wifeís car.

So basically when I call them just say right away that I want factory glass right?
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      01-24-2020, 03:47 PM   #21
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Quote:
Originally Posted by SteveinArizona View Post
I had an F30, and I had to replace the windshield before selling it back to BMW, and the glass was NOT chinese. You were lied to.
Yeah, the windshield is Pilkington (not China) and the side windows is Fuyao (China). I dont trust ppl out there anymore, they are just out to make a bigger profit, there's no moral anymore.

When Fuyao (or any other company) produces for BMW, they have to meet the quality standard for BMW. But when it's their own private label, it's whatever quality standard they want to meet or lack of.
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      01-24-2020, 04:16 PM   #22
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Quote:
Originally Posted by M4_GTS View Post
When Fuyao (or any other company) produces for BMW, they have to meet the quality standard for BMW. But when it's their own private label, it's whatever quality standard they want to meet or lack of.
There's probably some truth to this. Pilkington that also includes the BMW logo could likely be different quality then Pilkington that does not. However, I believe Pilkington is a good quality glass manufacturer, overall.
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