Remote 3D view stop working?

clee1982 · 04-16-2019, 01:20 PM

I'm in US, it has always worked for me but suddenly got this...

clee1982 · 04-16-2019, 01:25 PM

I'm in NYC, so if you count Canada as neighboring country then...

ADS-UK · 04-16-2019, 01:36 PM

Quote:

Originally Posted by clee1982

I'm in NYC, so if you count Canada as neighboring country then...

Given the accuracy of GPS in the car, that's a strange thing for BMW to do

:

clee1982 · 04-16-2019, 01:40 PM

haha I would agree, and I always parked in the same garage and it had always worked (other than when server is down), guess I can try again later today...

clee1982 · 04-16-2019, 02:21 PM

And it started working again

clee1982 · 04-16-2019, 02:27 PM

My only guess is I accidentally refresh within whatever allow time window?

ADS-UK · 04-16-2019, 02:51 PM

Quote:

Originally Posted by clee1982

My only guess is I accidentally refresh within whatever allow time window?

This is one area that BMW really need to up their game. Cars are great but I'm not sure their software development capabilities are at the same level.

:

dlf750 · 04-16-2019, 07:57 PM

I get this message too. And it’s worked in the past. Typical bimmer tech...

MikeElmendorf · 04-17-2019, 06:14 AM

I was getting this message yesterday, but it worked again this morning for me on my 540. Didn’t try yet on our X5.

clee1982 · 04-17-2019, 07:04 AM

maybe someone in BMW temporarily decided the US had higher privacy level...

MontyP · 04-18-2019, 01:58 PM

I am in Canada and can assure you that Canada allows the function (at least when it works)

.

I am curious whether you or anyone else is still experiencing issues. I have been having a lot of problems with the "Last Ride" information in the App not updating. BMW has been unable to rectify the issue. Last Friday my car disappeared completely from the App and I was prompted to "Add Vehicle" again. After numerous emails to BMW and to the dealer, all to no avail, the app is still not working and I was told yesterday that "At this moment we are experiencing an issue with My BMW Remote App where users are not able to login or commands are being executed correctly. This situation is being looked into and we will let you know once the problem has been resolved."

Is anyone else having issues? I assumed the problem would be widespread but haven't seen any mention of it on this forum. When I reinstalled the App for the third time (the suggestion from BMW before sending the message above) I noted that the App reviews are very poor and all of the recent ones talk of problems adding a vehicle and connecting.

Thanks.

dlf750 · 04-18-2019, 06:16 PM

got the same warning yesterday, with each refresh...

clee1982 · 04-18-2019, 06:20 PM

it's all good today, guess BMW's software service is just not quite there...

04-16-2019, 01:20 PM	#1
clee1982 Lieutenant Colonel 798 Rep 1,736 Posts Drives: 2019 BMW 540i xDrive Join Date: Nov 2018 Location: NYC iTrader: (0) Garage List 2019 BMW 540i xDrive [0.00]	Remote 3D view stop working? I'm in US, it has always worked for me but suddenly got this... Attached Images
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04-16-2019, 01:25 PM	#2
clee1982 Lieutenant Colonel 798 Rep 1,736 Posts Drives: 2019 BMW 540i xDrive Join Date: Nov 2018 Location: NYC iTrader: (0) Garage List 2019 BMW 540i xDrive [0.00]	I'm in NYC, so if you count Canada as neighboring country then...
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04-16-2019, 01:40 PM	#4
clee1982 Lieutenant Colonel 798 Rep 1,736 Posts Drives: 2019 BMW 540i xDrive Join Date: Nov 2018 Location: NYC iTrader: (0) Garage List 2019 BMW 540i xDrive [0.00]	haha I would agree, and I always parked in the same garage and it had always worked (other than when server is down), guess I can try again later today...
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04-16-2019, 02:21 PM	#5
clee1982 Lieutenant Colonel 798 Rep 1,736 Posts Drives: 2019 BMW 540i xDrive Join Date: Nov 2018 Location: NYC iTrader: (0) Garage List 2019 BMW 540i xDrive [0.00]	And it started working again
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04-16-2019, 02:27 PM	#6
clee1982 Lieutenant Colonel 798 Rep 1,736 Posts Drives: 2019 BMW 540i xDrive Join Date: Nov 2018 Location: NYC iTrader: (0) Garage List 2019 BMW 540i xDrive [0.00]	My only guess is I accidentally refresh within whatever allow time window?
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04-16-2019, 07:57 PM	#8
dlf750 Captain 201 Rep 739 Posts Drives: 2019 BMW 540i M Package Join Date: Aug 2017 Location: Chicago iTrader: (0) Garage List 2019 BMW 540iX [0.00] 2007 Ferrari F430 S ... [0.00] 2016 Land Rover LR4 [0.00] 2010 BMW 335iC [0.00]	I get this message too. And it’s worked in the past. Typical bimmer tech...
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04-17-2019, 06:14 AM	#9
MikeElmendorf Captain 785 Rep 656 Posts Drives: 2022 BMW X5/2021 M550 Join Date: Jul 2017 Location: Albany, NY iTrader: (0)	I was getting this message yesterday, but it worked again this morning for me on my 540. Didn’t try yet on our X5.
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04-17-2019, 07:04 AM	#10
clee1982 Lieutenant Colonel 798 Rep 1,736 Posts Drives: 2019 BMW 540i xDrive Join Date: Nov 2018 Location: NYC iTrader: (0) Garage List 2019 BMW 540i xDrive [0.00]	maybe someone in BMW temporarily decided the US had higher privacy level...
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04-18-2019, 01:58 PM	#11
MontyP Private First Class 55 Rep 121 Posts Drives: 2018 530e Join Date: Jan 2019 Location: Canada iTrader: (0)	I am in Canada and can assure you that Canada allows the function (at least when it works) . I am curious whether you or anyone else is still experiencing issues. I have been having a lot of problems with the "Last Ride" information in the App not updating. BMW has been unable to rectify the issue. Last Friday my car disappeared completely from the App and I was prompted to "Add Vehicle" again. After numerous emails to BMW and to the dealer, all to no avail, the app is still not working and I was told yesterday that "At this moment we are experiencing an issue with My BMW Remote App where users are not able to login or commands are being executed correctly. This situation is being looked into and we will let you know once the problem has been resolved." Is anyone else having issues? I assumed the problem would be widespread but haven't seen any mention of it on this forum. When I reinstalled the App for the third time (the suggestion from BMW before sending the message above) I noted that the App reviews are very poor and all of the recent ones talk of problems adding a vehicle and connecting. Thanks.
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04-18-2019, 06:16 PM	#12
dlf750 Captain 201 Rep 739 Posts Drives: 2019 BMW 540i M Package Join Date: Aug 2017 Location: Chicago iTrader: (0) Garage List 2019 BMW 540iX [0.00] 2007 Ferrari F430 S ... [0.00] 2016 Land Rover LR4 [0.00] 2010 BMW 335iC [0.00]	got the same warning yesterday, with each refresh...
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04-18-2019, 06:20 PM	#13
clee1982 Lieutenant Colonel 798 Rep 1,736 Posts Drives: 2019 BMW 540i xDrive Join Date: Nov 2018 Location: NYC iTrader: (0) Garage List 2019 BMW 540i xDrive [0.00]	it's all good today, guess BMW's software service is just not quite there...
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