Steering Wheels!

mobilejo · 09-24-2017, 10:16 AM

Quote:

Originally Posted by morellomax

It's a shame but Bimmerfest G30 forum seems to be like that at the moment. Hard to bite your lip sometimes....

Yeah, there's a couple of users who seem to be appearing in every thread and just always taking things to a personal level. Its like a school playground at times. I'm sure you know who I'm referring to

morellomax · 09-24-2017, 11:22 AM

In a crowded field, the guy with the red Porsche pic as his sig is my favourite. I'm picking up so many tips on internet etiquette

mobilejo · 09-24-2017, 11:44 AM

Quote:

Originally Posted by morellomax

In a crowded field, the guy with the red Porsche pic as his sig is my favourite. I'm picking up so many tips on internet etiquette

oh boy, don't get me started...

Laki021 · 09-25-2017, 03:19 AM

Quote:

Originally Posted by mobilejo

Interesting. I assumed it was plastic because, well, "BMW ennit". But admittedly I didn't really pay any attention to it.

Is it the same as the metal used at the bottom edge of the trim that runs across the top of the dash and door cards?

Yes, it's the same material.

nsa100 · 09-26-2017, 05:45 AM

UPDATE

Spoke to the dealer this morning and they are looking into it.

I asked them to check the other G31 they built for me (EXACT SAME SPEC, but different exterior colour) and forgot to cancel the order which is in their showroom. I presume this was built at the same time because it arrived on the same delivery.

It has the correct M Sport Wheel !

Anyway will wait and see what the reason is.

ADS-UK · 09-26-2017, 05:49 AM

Quote:

Originally Posted by nsa100

UPDATE

Spoke to the dealer this morning and they are looking into it.

I asked them to check the other G31 they built for me (EXACT SAME SPEC, but different exterior colour) and forgot to cancel the order which is in their showroom. I presume this was built at the same time because it arrived on the same delivery.

It has the correct M Sport Wheel !

Anyway will wait and see what the reason is.

So they re-created your order without telling you or did they tell you?

nsa100 · 09-26-2017, 06:47 AM

Quote:

Originally Posted by ADS-UK

So they re-created your order without telling you or did they tell you?

I was not informed that they had re-created a new order. I am speaking with my Salesman. He said their admin had made a mistake by not cancelling my original build.

I am not sure the exact steps that they took, but originally I ordered Bluestone metallic and then before the cut-off date to lock the car into build I changed to Metallic Black and changed the Driving Assistant Plus for just the Adaptive Cruise option.

Funnily enough I was checking the final prices again on the online configurator the day before collection, I saw that they had a Bluestone Metallic available for delivery, which of course was the one in the showroom they forgot to cancel.

ADS-UK · 09-26-2017, 06:52 AM

My guess is that they recreated your order without telling you. I am pretty sure order number doesn?t change when you make changes. I?ve been doing that to my current G30 that?s on order and the number has remained constant. Interesting question is why did they recreate your order?

:

mobilejo · 09-26-2017, 08:01 AM

Quote:

Originally Posted by ADS-UK

My guess is that they recreated your order without telling you. I am pretty sure order number doesn?t change when you make changes. I?ve been doing that to my current G30 that?s on order and the number has remained constant. Interesting question is why did they recreate your order?

:

If they did re-create the order, why did the 2nd car end up being delivered at the same time as the original order?

ADS-UK · 09-26-2017, 08:06 AM

Quote:

Originally Posted by mobilejo

Quote:

Originally Posted by ADS-UK

My guess is that they recreated your order without telling you. I am pretty sure order number doesn?t change when you make changes. I?ve been doing that to my current G30 that?s on order and the number has remained constant. Interesting question is why did they recreate your order?

:

If they did re-create the order, why did the 2nd car end up being delivered at the same time as the original order?

Good point. Maybe they slapped the options on one of the existing stock car orders or gave him one that was very close. Either way, something has gone wrong and they ought to explain to NSA100.

Flyingscotsman · 09-26-2017, 02:35 PM

Quote:

Originally Posted by morellomax

In a crowded field, the guy with the red Porsche pic as his sig is my favourite. I'm picking up so many tips on internet etiquette

I think he's quite funny, and I tend to agree with some of the stuff he says lol
I find myself biting my lip and trying really, REALLY hard to not say EXACTLY what I'm thinking on there.

nsa100 · 10-06-2017, 07:37 AM

Another Update: I had to chase the dealer again today as I had not had any contact from them since 26 Sept. Anyway they are still looking into why mine had the wrong steering wheel........Not happy they are not jumping on it and just changing the wheel!

ADS-UK · 10-06-2017, 02:04 PM

Quote:

Originally Posted by nsa100

Another Update: I had to chase the dealer again today as I had not had any contact from them since 26 Sept. Anyway they are still looking into why mine had the wrong steering wheel........Not happy they are not jumping on it and just changing the wheel!

That is truly shocking customer service from the dealer. Possibly worth flagging to BMW customer service. No one expects that kinda service given what we pay for these cars.

nsa100 · 10-06-2017, 02:18 PM

Quote:

Originally Posted by ADS-UK

That is truly shocking customer service from the dealer. Possibly worth flagging to BMW customer service. No one expects that kinda service given what we pay for these cars.

I know I always give them chance but I am the one always chasing.
I always speak with the same sales man, but he is really testing my patience!

It has been like this through the whole purchase process.... in fact he lost the sale of 2 cars in the past by not getting back to me. I always give people another chance, and don't want to over react but I am really pissed off now.

AP · 10-06-2017, 03:22 PM

If dealer close by why not pop in?harder for them to brush you off

ADS-UK · 10-06-2017, 04:15 PM

Quote:

Originally Posted by nsa100

Quote:

Originally Posted by ADS-UK

That is truly shocking customer service from the dealer. Possibly worth flagging to BMW customer service. No one expects that kinda service given what we pay for these cars.

I know I always give them chance but I am the one always chasing.
I always speak with the same sales man, but he is really testing my patience!

It has been like this through the whole purchase process.... in fact he lost the sale of 2 cars in the past by not getting back to me. I always give people another chance, and don't want to over react but I am really pissed off now.

I know what you mean about giving people a chance. Some people just don?t appreciate our efforts. Might as well get BMW UK involved if they?ve been like that throughout the process. Nothing like lighting a fire underneath for some people to treat customers fairly.

en1gma · 10-06-2017, 07:01 PM

In all seriousness, I would get BMW HQ on the case if the dealer is not showing the correct amount of 'customer service'.

It is black and white to me: M Sport cars in the U.K., including the G31, come with the M Sport wheel. For whatever reason, yours did not.

Either they rectify, or come to an arrangement with you. If you mutually agree not to change the steering wheel and keep as is, then part of the agreement should be some form of 'goodwill' recognition towards you.

Whether that is a BMW weekend bag, watch, fuel card, some cash, etc, is up to you to decide if appropriate or not.

Personally, I would start at something/at a value of 500 GBP.

nsa100 · 10-07-2017, 05:12 AM

Quote:

Originally Posted by AP

If dealer close by why not pop in?harder for them to brush you off

It's not that I know I can go in and see them, but I have been very busy at the moment. I am annoyed that, I give them time to sort it out (2 weeks) and no phone call to say it is getting resolved.

I sell machinery, and if my customer has a fault or problem, even though we may not me able to fix it straight away, out of courtesy I always phone the customer, even if there is no news, just to show we haven't forgotten about him.

Of course when I collected the car the salesman said "please remember to give me a good report on the BMW survey.....blah blah blah"

manilae90 · 10-09-2017, 01:15 PM

Have you tried punching in your VIN on one of those VIN decoders to see the actual options on your car? Sometimes the steering wheel selection shows up there

mobilejo · 10-09-2017, 02:11 PM

Quote:

Originally Posted by manilae90

Have you tried punching in your VIN on one of those VIN decoders to see the actual options on your car? Sometimes the steering wheel selection shows up there

Yes he did, see post #25 in this thread. It states that he has the non-M Sports wheel, so it is accurate with regards to what is fitted to the car. The problem is just that that's not what he ordered.

nsa100 · 10-12-2017, 03:47 AM

Update: No News......my dealer sent me a personalised video apologising for not calling me when promised (usual story) he said they are still looking into it.

How long do I give them to sort it?

Do I reject the car?

mobilejo · 10-12-2017, 03:51 AM

Quote:

Originally Posted by nsa100

Update: No News......my dealer sent me a personalised video apologising for not calling me when promised (usual story) he said they are still looking into it.

How long do I give them to sort it?

Do I reject the car?

I would tell them I am rejecting the car, which will then prompt them to do something.

At the moment, they have no incentive to sort it out.

09-24-2017, 11:22 AM	#46
morellomax Lieutenant 119 Rep 565 Posts Drives: 2022 M440i xDrive convertible Join Date: Sep 2012 Location: UK iTrader: (0)	In a crowded field, the guy with the red Porsche pic as his sig is my favourite. I'm picking up so many tips on internet etiquette
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09-26-2017, 05:45 AM	#49
nsa100 Lieutenant 185 Rep 402 Posts Drives: G31 540i & G30 540i M Sport Join Date: Jun 2013 Location: West Yorks, UK iTrader: (0)	UPDATE Spoke to the dealer this morning and they are looking into it. I asked them to check the other G31 they built for me (EXACT SAME SPEC, but different exterior colour) and forgot to cancel the order which is in their showroom. I presume this was built at the same time because it arrived on the same delivery. It has the correct M Sport Wheel ! Anyway will wait and see what the reason is. Attached Images
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09-26-2017, 06:52 AM	#52
ADS-UK Captain 499 Rep 987 Posts Drives: G30 - 530d M Sport Join Date: Feb 2014 Location: Edinburgh, Scotland iTrader: (0) Garage List 2017 530d M Sport [0.00]	My guess is that they recreated your order without telling you. I am pretty sure order number doesn?t change when you make changes. I?ve been doing that to my current G30 that?s on order and the number has remained constant. Interesting question is why did they recreate your order? :
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10-06-2017, 07:37 AM	#56
nsa100 Lieutenant 185 Rep 402 Posts Drives: G31 540i & G30 540i M Sport Join Date: Jun 2013 Location: West Yorks, UK iTrader: (0)	Another Update: I had to chase the dealer again today as I had not had any contact from them since 26 Sept. Anyway they are still looking into why mine had the wrong steering wheel........Not happy they are not jumping on it and just changing the wheel!
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10-06-2017, 03:22 PM	#59
AP Major General 2777 Rep 5,090 Posts Drives: G30 M550 Join Date: Apr 2011 Location: UK iTrader: (0)	If dealer close by why not pop in?harder for them to brush you off
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10-06-2017, 07:01 PM	#61
en1gma Lieutenant 200 Rep 469 Posts Drives: G03 X3 Join Date: May 2007 Location: London, UK iTrader: (0)	In all seriousness, I would get BMW HQ on the case if the dealer is not showing the correct amount of 'customer service'. It is black and white to me: M Sport cars in the U.K., including the G31, come with the M Sport wheel. For whatever reason, yours did not. Either they rectify, or come to an arrangement with you. If you mutually agree not to change the steering wheel and keep as is, then part of the agreement should be some form of 'goodwill' recognition towards you. Whether that is a BMW weekend bag, watch, fuel card, some cash, etc, is up to you to decide if appropriate or not. Personally, I would start at something/at a value of 500 GBP.
	Appreciate 0 Quote

10-09-2017, 01:15 PM	#63
manilae90 First Lieutenant 26 Rep 305 Posts Drives: 2017 520d G30 Join Date: Dec 2005 Location: Philippines iTrader: (0) Garage List 2006 320i [0.00]	Have you tried punching in your VIN on one of those VIN decoders to see the actual options on your car? Sometimes the steering wheel selection shows up there
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10-12-2017, 03:47 AM	#65
nsa100 Lieutenant 185 Rep 402 Posts Drives: G31 540i & G30 540i M Sport Join Date: Jun 2013 Location: West Yorks, UK iTrader: (0)	Update: No News......my dealer sent me a personalised video apologising for not calling me when promised (usual story) he said they are still looking into it. How long do I give them to sort it? Do I reject the car?
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