Unexpected gift from BMWNA after responding to feedback survey

Clark_Kent · 04-05-2018, 09:13 AM

Robert, a BMWNA representative called about 6 weeks ago for consumer insights on my 2018 M3 I purchased back in December. We had a great conversation ranging from how M has changed over the years to my personal review of the vehicle to how BMW could be more effective marketing and reaching their consumer base. In total we spent about 20 minutes on the phone. Robert was genuinely interested in what I thought and how I felt about BMW and the M3. Fast forward a couple of weeks later and I received a package at my doorstep from BMWNA. Inside was a nice note from Robert and a set of Bowers & Wilkins headphones. Anyhow, just wanted to share with the community.

On a side note, I mentioned the enthusiast community and Bimmerpost and he made a general comment that they monitor the forums in some capacity. Not that I was surprised but it was interesting to hear this spoken.

View post on imgur.com

Spa2k · 04-05-2018, 09:20 AM

Nice! That is the type of customer service I expect (and appreciate) from BMWNA.

Performancedieselpros · 04-05-2018, 09:55 AM

Quote:

Originally Posted by Spa2k

Nice! That is the type of customer service I expect (and appreciate) from BMWNA.

It was factored into the cost of his oil change!

MalibuBimmer · 04-05-2018, 10:44 AM

All I ever got was a crummy model i8 and a thumb drive. Both sent in elaborate packaging that looked like a Faberge Egg was going to be found inside.

uniqueMR · 04-05-2018, 11:36 AM

Thats great

I did received a call from BMWNA about my purchase of M4. Its good to hear that BMW is getting involved with their high end vehicles and calling customers about it. Keep it it, BMW and M

bimmer456 · 04-05-2018, 12:25 PM

Nice gifts. That extra level of customer care when you buy a new M4 vs CPO.

Darth One · 04-05-2018, 12:45 PM

Quote:

Originally Posted by Clark_Kent

On a side note, I mentioned the enthusiast community and Bimmerpost and he made a general comment that they monitor the forums in some capacity.

ah, since now i know you'll read this...

Robert, where the fuck are my headphones??!

doogee · 04-05-2018, 01:09 PM

BMW Canada posted my car on their Instagram, Facebook and Twitter and sent me a nice umbrella, money clip, hat aaaand I'm forgetting something else.

Pretty cool of them.

GeorgeA · 04-05-2018, 01:16 PM

Very nice seeing love from BMW! Nice to have that sort of connection with their enthusiasts.

DanG · 04-05-2018, 01:17 PM

All I got was a thumb drive. Fancy packaging but lousy gift.

pz619 · 04-05-2018, 03:18 PM

Call me up BMWNA. I have plenty of hot takes I'm willing to share with you for some headphones.

zx10guy · 04-05-2018, 03:26 PM

You'll find pretty much all large companies have dedicated social media staff which monitor various outlets on the Internet on their brand and some are allowed to participate as an official company representative. The company I used to work for has such a department and the one I work for now does too.

But it is nice BMW NA sent out such a nice gift.

G35POPPEDMYCHERRY · 04-05-2018, 03:57 PM

Where Are My Fucking Headphones!!!!!!!!!!!!!!!!!!!!!!!11

Law · 04-05-2018, 05:47 PM

LOW4LYF · 04-06-2018, 06:57 AM

Quote:

Originally Posted by G35POPPEDMYCHERRY

Where Are My Fucking Headphones!!!!!!!!!!!!!!!!!!!!!!!11

Only for 320i owners

http://f80.bimmerpost.com/forums/sho...22&postcount=7

G35POPPEDMYCHERRY · 04-06-2018, 10:01 AM

Quote:

Originally Posted by Figurka

Only for 320i owners

http://f80.bimmerpost.com/forums/sho...22&postcount=7

...pulling out of my lease. to get into a white on beige 320i stripper.

RedCarrot · 04-07-2018, 11:39 PM

I got one too about 6 weeks ago. I have no use for it sadly but I very much appreciate the gesture all the same.

Poiseuille · 04-08-2018, 01:10 PM

my CCA Local includes BMWNA geographically (Woodcliff Lakes, not the call center) so we have a meeting there every year. I have to say, the Company puts on a fine effort for that meeting. Free food, and so forth. Last year they had a special show that included about 70 E30 M3s. One year, a member won a rear wheel from Scott Pruitt's DP car (imagine the coffee table you could make with that) and there's always some sort of swag for everyone. Over the years, like everyone else I've carped about the run-flats and the dipsticks, but I wouldn't buy anything else unless I needed a pick up truck.

Sea-Tac · 05-06-2018, 10:20 PM

I got the same gift. I thought it was a nice touch. BUT...they fit terribly and sound pretty bad. Took them to Goodwill

Zandar · 05-09-2018, 06:47 AM

Quote:

Originally Posted by DanG

All I got was a thumb drive. Fancy packaging but lousy gift.

Me too. The thumb drive doesn't even have enough memory to be useful. 2GB if I remember correctly.

Maynard · 05-09-2018, 08:06 AM

I hope you all are telling them to put more ///M badging on everything they can lay hands on

; and is there some way to stretch a coupe to have 6 doors?

04-05-2018, 09:13 AM	#1
Clark_Kent Major 1213 Rep 1,457 Posts Drives: Retired Join Date: Jul 2014 Location: Atlanta, GA iTrader: (0)	Unexpected gift from BMWNA after responding to feedback survey Robert, a BMWNA representative called about 6 weeks ago for consumer insights on my 2018 M3 I purchased back in December. We had a great conversation ranging from how M has changed over the years to my personal review of the vehicle to how BMW could be more effective marketing and reaching their consumer base. In total we spent about 20 minutes on the phone. Robert was genuinely interested in what I thought and how I felt about BMW and the M3. Fast forward a couple of weeks later and I received a package at my doorstep from BMWNA. Inside was a nice note from Robert and a set of Bowers & Wilkins headphones. Anyhow, just wanted to share with the community. On a side note, I mentioned the enthusiast community and Bimmerpost and he made a general comment that they monitor the forums in some capacity. Not that I was surprised but it was interesting to hear this spoken. View post on imgur.com
	Appreciate 8 Tweet Quote

04-05-2018, 09:20 AM	#2
Spa2k Major 1177 Rep 1,096 Posts Drives: '13 JCW Join Date: Apr 2017 Location: US iTrader: (0)	Nice! That is the type of customer service I expect (and appreciate) from BMWNA.
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04-05-2018, 10:44 AM	#4
MalibuBimmer Founder, Knights of the Roundel website 958 Rep 1,726 Posts Drives: 2015 M4 and 2018 AMG GT Join Date: Mar 2008 Location: The Santa Monica Mountains, CA iTrader: (0) Garage List 2018 Mercedes AMG GT [0.00] 2018 Audi Q3 [0.00] 2015 BMW M4 [5.00]	All I ever got was a crummy model i8 and a thumb drive. Both sent in elaborate packaging that looked like a Faberge Egg was going to be found inside. __________________ Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
	Appreciate 2 hexximus4.50 chief1richard201.50 Quote

04-05-2018, 11:36 AM	#5
uniqueMR Colonel 1350 Rep 2,745 Posts Drives: Porsche 911 Join Date: Dec 2017 Location: Chicago iTrader: (0)	Thats great I did received a call from BMWNA about my purchase of M4. Its good to hear that BMW is getting involved with their high end vehicles and calling customers about it. Keep it it, BMW and M __________________ Currently: 2016 Ducati 1299, 2020 Volkswagen GLI, 2020 Porsche 911 Previous BMWs: 340i, 740i, 745Li, M3, M4 Previous Others: Audi, Honda, Infiniti, Mercedes-Benz, MINI, Mitsubishi, Toyota, Volkswagen
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04-05-2018, 12:25 PM	#6
bimmer456 Major General 2120 Rep 5,509 Posts Drives: 340i Join Date: Nov 2016 Location: Pasadena, CA iTrader: (0)	Nice gifts. That extra level of customer care when you buy a new M4 vs CPO.
	Appreciate 0 Quote

04-05-2018, 01:09 PM	#8
doogee Major 674 Rep 1,243 Posts Drives: '08 M3, '97 328is Join Date: Oct 2008 Location: Ancaster, ON, Canada iTrader: (0)	BMW Canada posted my car on their Instagram, Facebook and Twitter and sent me a nice umbrella, money clip, hat aaaand I'm forgetting something else. Pretty cool of them. __________________
	Appreciate 0 Quote

04-05-2018, 01:16 PM	#9
GeorgeA Major 378 Rep 1,040 Posts Drives: E92 M3 Join Date: Jan 2016 Location: Los Angeles iTrader: (2)	Very nice seeing love from BMW! Nice to have that sort of connection with their enthusiasts.
	Appreciate 0 Quote

04-05-2018, 01:17 PM	#10
DanG Brigadier General 2406 Rep 3,990 Posts Drives: 2018 M2 AW DCT Join Date: Aug 2012 Location: Seattle, WA iTrader: (1) Garage List 2018 BMW M2 [4.87]	All I got was a thumb drive. Fancy packaging but lousy gift.
	Appreciate 0 Quote

04-05-2018, 03:18 PM	#11
pz619 Colonel 2351 Rep 2,683 Posts Drives: F87 M2C Join Date: Oct 2013 Location: San Diego iTrader: (1)	Call me up BMWNA. I have plenty of hot takes I'm willing to share with you for some headphones.
	Appreciate 0 Quote

04-05-2018, 03:57 PM	#13
G35POPPEDMYCHERRY Colonel 2541 Rep 2,801 Posts Drives: Totaled Toyota Celica :(( Join Date: Dec 2015 Location: Trenton, NJ iTrader: (1)	Where Are My Fucking Headphones!!!!!!!!!!!!!!!!!!!!!!!11
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04-05-2018, 05:47 PM	#14
Law Global Moderator 5062 Rep 2,156 Posts Drives: E90 M3 6MT Join Date: Jan 2009 Location: - iTrader: (1) Garage List 2011.5 BMW M3 [5.00] 2004 BMW M3 [5.00]	__________________ 2011.5 E90 ///M3 \| 6-Speed Manual \| Jerez Black \| Fox Red \| \| E9x M3 Press/Media Archives Thread \| S65-based Racing Engines Thread \|
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04-07-2018, 11:39 PM	#17
RedCarrot Second Lieutenant 209 Rep 217 Posts Drives: '18 AW M2 Join Date: Sep 2017 Location: Boston iTrader: (1)	I got one too about 6 weeks ago. I have no use for it sadly but I very much appreciate the gesture all the same. __________________ Gone but not forgotten: '14 Corvette Stingray (2014-2017) '05 Boxster S (2005 - 2014) '00 S2000 (2000-2005)
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04-08-2018, 01:10 PM	#18
Poiseuille Brigadier General 4439 Rep 3,371 Posts Drives: 2016 M4 DCT Tanzanite/Amaro Join Date: Oct 2016 Location: Princeton iTrader: (0)	my CCA Local includes BMWNA geographically (Woodcliff Lakes, not the call center) so we have a meeting there every year. I have to say, the Company puts on a fine effort for that meeting. Free food, and so forth. Last year they had a special show that included about 70 E30 M3s. One year, a member won a rear wheel from Scott Pruitt's DP car (imagine the coffee table you could make with that) and there's always some sort of swag for everyone. Over the years, like everyone else I've carped about the run-flats and the dipsticks, but I wouldn't buy anything else unless I needed a pick up truck.
	Appreciate 0 Quote

05-06-2018, 10:20 PM	#19
Sea-Tac Major 1390 Rep 1,492 Posts Drives: 2108 X3 xDrive30i Join Date: Apr 2018 Location: Bellevue, Wa iTrader: (0) Garage List 2018 X3 xDrive30i [0.00] 2016 328i xDrive [0.00]	I got the same gift. I thought it was a nice touch. BUT...they fit terribly and sound pretty bad. Took them to Goodwill
	Appreciate 0 Quote

05-09-2018, 08:06 AM	#21
Maynard Lieutenant Colonel 1486 Rep 1,960 Posts Drives: 2016 228iX Join Date: Mar 2016 Location: Upstate NY iTrader: (0)	I hope you all are telling them to put more ///M badging on everything they can lay hands on ; and is there some way to stretch a coupe to have 6 doors?
	Appreciate 0 Quote

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