Unexpected gift from BMWNA after responding to feedback survey

Clark_Kent · 04-05-2018, 09:13 AM

Robert, a BMWNA representative called about 6 weeks ago for consumer insights on my 2018 M3 I purchased back in December. We had a great conversation ranging from how M has changed over the years to my personal review of the vehicle to how BMW could be more effective marketing and reaching their consumer base. In total we spent about 20 minutes on the phone. Robert was genuinely interested in what I thought and how I felt about BMW and the M3. Fast forward a couple of weeks later and I received a package at my doorstep from BMWNA. Inside was a nice note from Robert and a set of Bowers & Wilkins headphones. Anyhow, just wanted to share with the community.

On a side note, I mentioned the enthusiast community and Bimmerpost and he made a general comment that they monitor the forums in some capacity. Not that I was surprised but it was interesting to hear this spoken.

View post on imgur.com

Spa2k · 04-05-2018, 09:20 AM

Nice! That is the type of customer service I expect (and appreciate) from BMWNA.

Performancedieselpros · 04-05-2018, 09:55 AM

Quote:

Originally Posted by Spa2k

Nice! That is the type of customer service I expect (and appreciate) from BMWNA.

It was factored into the cost of his oil change!

MalibuBimmer · 04-05-2018, 10:44 AM

All I ever got was a crummy model i8 and a thumb drive. Both sent in elaborate packaging that looked like a Faberge Egg was going to be found inside.

uniqueMR · 04-05-2018, 11:36 AM

Thats great

I did received a call from BMWNA about my purchase of M4. Its good to hear that BMW is getting involved with their high end vehicles and calling customers about it. Keep it it, BMW and M

bimmer456 · 04-05-2018, 12:25 PM

Nice gifts. That extra level of customer care when you buy a new M4 vs CPO.

Darth One · 04-05-2018, 12:45 PM

Quote:

Originally Posted by Clark_Kent

On a side note, I mentioned the enthusiast community and Bimmerpost and he made a general comment that they monitor the forums in some capacity.

ah, since now i know you'll read this...

Robert, where the fuck are my headphones??!

doogee · 04-05-2018, 01:09 PM

BMW Canada posted my car on their Instagram, Facebook and Twitter and sent me a nice umbrella, money clip, hat aaaand I'm forgetting something else.

Pretty cool of them.

GeorgeA · 04-05-2018, 01:16 PM

Very nice seeing love from BMW! Nice to have that sort of connection with their enthusiasts.

DanG · 04-05-2018, 01:17 PM

All I got was a thumb drive. Fancy packaging but lousy gift.

pz619 · 04-05-2018, 03:18 PM

Call me up BMWNA. I have plenty of hot takes I'm willing to share with you for some headphones.

zx10guy · 04-05-2018, 03:26 PM

You'll find pretty much all large companies have dedicated social media staff which monitor various outlets on the Internet on their brand and some are allowed to participate as an official company representative. The company I used to work for has such a department and the one I work for now does too.

But it is nice BMW NA sent out such a nice gift.

G35POPPEDMYCHERRY · 04-05-2018, 03:57 PM

Where Are My Fucking Headphones!!!!!!!!!!!!!!!!!!!!!!!11

Law · 04-05-2018, 05:47 PM

LOW4LYF · 04-06-2018, 06:57 AM

Quote:

Originally Posted by G35POPPEDMYCHERRY

Where Are My Fucking Headphones!!!!!!!!!!!!!!!!!!!!!!!11

Only for 320i owners

http://f80.bimmerpost.com/forums/sho...22&postcount=7

G35POPPEDMYCHERRY · 04-06-2018, 10:01 AM

Quote:

Originally Posted by Figurka

Only for 320i owners

http://f80.bimmerpost.com/forums/sho...22&postcount=7

...pulling out of my lease. to get into a white on beige 320i stripper.

RedCarrot · 04-07-2018, 11:39 PM

I got one too about 6 weeks ago. I have no use for it sadly but I very much appreciate the gesture all the same.

Poiseuille · 04-08-2018, 01:10 PM

my CCA Local includes BMWNA geographically (Woodcliff Lakes, not the call center) so we have a meeting there every year. I have to say, the Company puts on a fine effort for that meeting. Free food, and so forth. Last year they had a special show that included about 70 E30 M3s. One year, a member won a rear wheel from Scott Pruitt's DP car (imagine the coffee table you could make with that) and there's always some sort of swag for everyone. Over the years, like everyone else I've carped about the run-flats and the dipsticks, but I wouldn't buy anything else unless I needed a pick up truck.

Sea-Tac · 05-06-2018, 10:20 PM

I got the same gift. I thought it was a nice touch. BUT...they fit terribly and sound pretty bad. Took them to Goodwill

Zandar · 05-09-2018, 06:47 AM

Quote:

Originally Posted by DanG

All I got was a thumb drive. Fancy packaging but lousy gift.

Me too. The thumb drive doesn't even have enough memory to be useful. 2GB if I remember correctly.

Maynard · 05-09-2018, 08:06 AM

I hope you all are telling them to put more ///M badging on everything they can lay hands on

; and is there some way to stretch a coupe to have 6 doors?

04-05-2018, 09:13 AM	#1
Clark_Kent Lieutenant Colonel 2338 Rep 1,924 Posts Drives: Retired Join Date: Jul 2014 Location: Atlanta, GA iTrader: (0)	Unexpected gift from BMWNA after responding to feedback survey Robert, a BMWNA representative called about 6 weeks ago for consumer insights on my 2018 M3 I purchased back in December. We had a great conversation ranging from how M has changed over the years to my personal review of the vehicle to how BMW could be more effective marketing and reaching their consumer base. In total we spent about 20 minutes on the phone. Robert was genuinely interested in what I thought and how I felt about BMW and the M3. Fast forward a couple of weeks later and I received a package at my doorstep from BMWNA. Inside was a nice note from Robert and a set of Bowers & Wilkins headphones. Anyhow, just wanted to share with the community. On a side note, I mentioned the enthusiast community and Bimmerpost and he made a general comment that they monitor the forums in some capacity. Not that I was surprised but it was interesting to hear this spoken. View post on imgur.com
	Appreciate 8 Ickdeep5751.50 3GFX719.00 GeorgeA771.00 Law6435.00 50shadesofhockenheim2305.00 E92 M Sport289.00 rackjuediger146.00 Rokoz323.00 Tweet Quote

04-05-2018, 09:20 AM	#2
Spa2k Major 1193 Rep 1,086 Posts Drives: '13 JCW Join Date: Apr 2017 Location: US iTrader: (0)	Nice! That is the type of customer service I expect (and appreciate) from BMWNA.
	Appreciate 0 Quote

04-05-2018, 10:44 AM	#4
MalibuBimmer Founder, Knights of the Roundel website 966 Rep 1,723 Posts Drives: 2015 M4 and 2018 AMG GT Join Date: Mar 2008 Location: The Santa Monica Mountains, CA iTrader: (0) Garage List 2018 Mercedes AMG GT [0.00] 2018 Audi Q3 [0.00] 2015 BMW M4 [10.00]	All I ever got was a crummy model i8 and a thumb drive. Both sent in elaborate packaging that looked like a Faberge Egg was going to be found inside. __________________ Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
	Appreciate 2 hexximus4.50 chief1richard399.50 Quote

04-05-2018, 11:36 AM	#5
uniqueMR Brigadier General 2006 Rep 3,011 Posts Drives: Depends ;) Join Date: Dec 2017 Location: USA iTrader: (0)	Thats great I did received a call from BMWNA about my purchase of M4. Its good to hear that BMW is getting involved with their high end vehicles and calling customers about it. Keep it it, BMW and M __________________ Currently: '22 Ferrari F8T \| '24 Mercedes G63 \| '24 Porsche GT3RS \| '25 BMW M3C \| Ducati Pani V4 Previous Others: Audi, BMW, Ducati, Honda, Infiniti, Land Rover, Mercedes-Benz, MINI, Mitsubishi, Porsche, Toyota, Volkswagen Insta: @theuniquemr
	Appreciate 0 Quote

04-05-2018, 12:25 PM	#6
bimmer456 Major General 3181 Rep 6,089 Posts Drives: 340i Join Date: Nov 2016 Location: Pasadena, CA iTrader: (0)	Nice gifts. That extra level of customer care when you buy a new M4 vs CPO.
	Appreciate 0 Quote

04-05-2018, 01:09 PM	#8
doogee Major 759 Rep 1,263 Posts Drives: '08 M3, '09 328xi Sport Wagon Join Date: Oct 2008 Location: Ancaster, ON, Canada iTrader: (0)	BMW Canada posted my car on their Instagram, Facebook and Twitter and sent me a nice umbrella, money clip, hat aaaand I'm forgetting something else. Pretty cool of them. __________________
	Appreciate 0 Quote

04-05-2018, 01:16 PM	#9
GeorgeA Major 771 Rep 1,417 Posts Drives: E92 M3 Join Date: Jan 2016 Location: Los Angeles iTrader: (3)	Very nice seeing love from BMW! Nice to have that sort of connection with their enthusiasts.
	Appreciate 0 Quote

04-05-2018, 01:17 PM	#10
DanG Major General 11896 Rep 7,329 Posts Drives: 2018 M2 AW DCT Join Date: Aug 2012 Location: Seattle, WA iTrader: (1) Garage List 2018 BMW M2 [8.01]	All I got was a thumb drive. Fancy packaging but lousy gift.
	Appreciate 0 Quote

04-05-2018, 03:18 PM	#11
pz619 Brigadier General 3390 Rep 3,318 Posts Drives: F87 M2C 6MT, Tesla Highland 3P Join Date: Oct 2013 Location: San Diego iTrader: (1)	Call me up BMWNA. I have plenty of hot takes I'm willing to share with you for some headphones.
	Appreciate 0 Quote

04-05-2018, 03:26 PM	#12
zx10guy Brigadier General 5847 Rep 3,430 Posts Drives: 2013 135i Join Date: Feb 2014 Location: DC iTrader: (0)	You'll find pretty much all large companies have dedicated social media staff which monitor various outlets on the Internet on their brand and some are allowed to participate as an official company representative. The company I used to work for has such a department and the one I work for now does too. But it is nice BMW NA sent out such a nice gift.
	Appreciate 0 Quote

04-05-2018, 03:57 PM	#13
G35POPPEDMYCHERRY Banned 4993 Rep 4,124 Posts Drives: F80 Join Date: Dec 2015 Location: Philadelphia iTrader: (1)	Where Are My Fucking Headphones!!!!!!!!!!!!!!!!!!!!!!!11
	Appreciate 0 Quote

04-05-2018, 05:47 PM	#14
Law Global Moderator 6435 Rep 2,309 Posts Drives: E90 M3 6MT Join Date: Jan 2009 Location: USA iTrader: (1) Garage List 2011.5 BMW M3 [10.00] 2004 BMW M3 [10.00]	__________________ 2011.5 E90 ///M3 \| 6-Speed Manual \| Slicktop \| Jerez Black \| Fox Red E9x M3 Press/Media Archives Thread \| S65-based Racing Engines Thread
	Appreciate 0 Quote

04-07-2018, 11:39 PM	#17
RedCarrot Second Lieutenant 235 Rep 207 Posts Drives: '18 AW M2 Join Date: Sep 2017 Location: Boston iTrader: (1)	I got one too about 6 weeks ago. I have no use for it sadly but I very much appreciate the gesture all the same. __________________ Gone but not forgotten: '14 Corvette Stingray (2014-2017) '05 Boxster S (2005 - 2014) '00 S2000 (2000-2005)
	Appreciate 0 Quote

04-08-2018, 01:10 PM	#18
Poiseuille Brigadier General 5480 Rep 3,762 Posts Drives: 2016 M4 DCT Tanzanite/Amaro Join Date: Oct 2016 Location: Princeton iTrader: (0) Garage List [0.00] [10.00]	my CCA Local includes BMWNA geographically (Woodcliff Lakes, not the call center) so we have a meeting there every year. I have to say, the Company puts on a fine effort for that meeting. Free food, and so forth. Last year they had a special show that included about 70 E30 M3s. One year, a member won a rear wheel from Scott Pruitt's DP car (imagine the coffee table you could make with that) and there's always some sort of swag for everyone. Over the years, like everyone else I've carped about the run-flats and the dipsticks, but I wouldn't buy anything else unless I needed a pick up truck.
	Appreciate 0 Quote

05-06-2018, 10:20 PM	#19
Sea-Tac Major 1458 Rep 1,487 Posts Drives: 2108 X3 xDrive30i Join Date: Apr 2018 Location: Bellevue, Wa iTrader: (0) Garage List 2018 X3 xDrive30i [0.00] 2016 328i xDrive [0.00]	I got the same gift. I thought it was a nice touch. BUT...they fit terribly and sound pretty bad. Took them to Goodwill
	Appreciate 0 Quote

05-09-2018, 08:06 AM	#21
Maynard Brigadier General 4870 Rep 3,114 Posts Drives: 228iX & M2C Join Date: Mar 2016 Location: Upstate NY iTrader: (1)	I hope you all are telling them to put more ///M badging on everything they can lay hands on ; and is there some way to stretch a coupe to have 6 doors?
	Appreciate 0 Quote