Anyone else had problems with tirerack?

bmw325i · 08-09-2011, 05:19 PM

Anyone have problems with tirerack verifying their information. I ordered tires from them yesterday morning they were supposed to ship same day. My information couldn\'t be verified but they didn\'t even call me luckily I had to call them because I didnt get a confirmation email because my email was spelled wrong (placed the order over the phone). Today after multiple calls they sent more info to their verification team to review. I normally wouldn\'t care about the delay but Friday is the only day I can get them mounted for a while. So I ask if they can change my shipping to 2 day they tell me there is no two day shipping option with ups so I just stuck with ground. They say it\'s a 2 day zone so if it ships tomorrow it MIGHT be here Friday. So I just checked online and ups 2 day shows up (I might call them back about that). So now my only hope is they can verify my information and get it shipped out tomorrow. Then it\'s up to ups. As long as I have my tires Friday I will be happy though. I just wanted to know if anyone has had trouble with tireracks verification system. Ive ordered plenty of things for the same price or more (including my rims from **********s which shipped same day) and have had no problems.

Projekt_BooGie · 08-09-2011, 05:37 PM

might want to try and get in touch with Gary@tirerack. He his a member on the forum

mike-y · 08-09-2011, 05:47 PM

I recently ordered wheels from them.. no problems, everything went smoothly.

KRUZNM3 · 08-09-2011, 06:00 PM

never had problems with tirerack... i dealt with Charlie @ Tirerack multiple times...great guy!

cvc 22349a · 08-09-2011, 06:15 PM

Never!

johnnieflash · 08-09-2011, 07:37 PM

Purchased from them a number of times with great service each time.

mid-corner fun · 08-09-2011, 07:54 PM

I've been buying from them for years, never had a problem. Give them a call, I'm sure they'll help you out.

cb4 · 08-09-2011, 08:18 PM

I've bought 6 sets of tires and one set of wheels from them over 10 years. Not a single issue!

TSM330i · 08-09-2011, 08:41 PM

Been ordering tires for years from Tirerack with no issued ever.

bmw325i · 08-09-2011, 08:46 PM

Quote:

Originally Posted by PeterM1

I've been buying from them for years, never had a problem. Give them a call, I'm sure they'll help you out.

That's the problem I've called multiple times at least 5 times today and 3 times yesterday. I've ordered from them before and had no problems but now all of a sudden I am.

Gimmethecash · 08-09-2011, 09:12 PM

Never had a problem with them.

mike-y · 08-09-2011, 09:45 PM

are you calling the 800 number on the website, and then punching in the extension for customer service? I called them a few times, and never had to wait more than about a minute to get someone on the line.

bmw325i · 08-09-2011, 10:05 PM

Ya I'm calling the 800 number the wait isn't long it just seems like nothing gets done to get this fixed.

Gary@TireRack · 08-10-2011, 10:16 AM

That's very unusual (especially about the multiple call problem) and I apologize on behalf of the rep that typo'd your information during the order process. If you still haven't gotten this resolved, feel free to shoot me an email with your order # and I will get with a manager to help get this taken care of for you.

bmw325i · 08-10-2011, 12:24 PM

Emailed you with my order number I hope we can get this resolved.

bmw325i · 08-10-2011, 12:57 PM

Now luckily I emailed Gary or else I would have never known they were waiting for me to call them back (again) before they try to get my credit card verified. The reason they were waiting for me to call them is because I asked this morning when I called if it would be faster for me to pay with paypal. They told me no so I just told them to change the shipping speed to 2 day and I will just wait for it to be verified. For some reason they put down that I wasn't sure if I wanted to pay with paypal and that I would call back to let them know. That's not what I wanted. Now I know not to rely on tirerack if I need something to be here on time. I like their prices but everything else has been a hassle. Now I don't even know if they'll be here on time even with 2 day shipping.

Gary@TireRack · 08-10-2011, 01:11 PM

Quote:

Originally Posted by bmw325i

Now luckily I emailed Gary or else I would have never known they were waiting for me to call them back (again) before they try to get my credit card verified. The reason they were waiting for me to call them is because I asked this morning when I called if it would be faster for me to pay with paypal. They told me no so I just told them to change the shipping speed to 2 day and I will just wait for it to be verified. For some reason they put down that I wasn't sure if I wanted to pay with paypal and that I would call back to let them know. That's not what I wanted. Now I know not to rely on tirerack if I need something to be here on time. I like their prices but everything else has been a hassle. Now I don't even know if they'll be here on time even with 2 day shipping.

Rather than calling through the regular loop, please contact the rep at the phone extension that I emailed to you. She is a verification specialist. I won't post any details up here out of respect for your privacy but there appears to be a few different problems getting your bank to accept this charge. When we tried to contact the issuing bank, an incorrect phone number was provided for the bank, twice, thus the delay in finding out with your bank what the issue is. There is still a great chance we can get this out for you today if we get cooperation from you and the issuing bank.

bmw325i · 08-10-2011, 01:20 PM

I used the extension she was unavailable. And the bank number has changed since I got my card. But I got the correct number to you guys yesterday and nothing was done yet. If you guys need more information feel free to call me rather waiting for me to call that would eliminate most of the problem.

Bmax30 · 08-10-2011, 01:32 PM

I have never had a problem with tirerack. Always fast and courteous and readily answers my sometimes goofy questions. I don't want to stoke the fire here but it seems the OP is in the vast minority here and has 3rd party issues not just with tirerack.

bmw325i · 08-10-2011, 01:32 PM

Ok so now my order has been released for shipping

thanks to Gary and everyone else that helped get everything sorted out. Now I pray that my tires get to the installer by Friday and I will be happy.

riverol · 08-10-2011, 10:45 PM

Everything has always been perfect with tirerack during over 30 years of ordering all my tires from them, really never anything less than perfect.

bmw325i · 08-11-2011, 03:30 PM

Now I'm having problems with the installer they are saying they have to cancel my appointment since my tires aren't there yet. I told them how there scheduled for delivery tomorrow. They are idiots. I cant just reschedule because I'm going to be busy for a couple weeks. I'm going to try and find another installer that might be a problem since my tires are getting shipped to the installer and they might be the only place with a touchless tire mounting machine.

08-09-2011, 05:19 PM	#1
bmw325i Major General 223 Rep 5,120 Posts Drives: 2006 BMW 325i Join Date: Oct 2010 Location: United States iTrader: (8)	Anyone else had problems with tirerack? Anyone have problems with tirerack verifying their information. I ordered tires from them yesterday morning they were supposed to ship same day. My information couldn\'t be verified but they didn\'t even call me luckily I had to call them because I didnt get a confirmation email because my email was spelled wrong (placed the order over the phone). Today after multiple calls they sent more info to their verification team to review. I normally wouldn\'t care about the delay but Friday is the only day I can get them mounted for a while. So I ask if they can change my shipping to 2 day they tell me there is no two day shipping option with ups so I just stuck with ground. They say it\'s a 2 day zone so if it ships tomorrow it MIGHT be here Friday. So I just checked online and ups 2 day shows up (I might call them back about that). So now my only hope is they can verify my information and get it shipped out tomorrow. Then it\'s up to ups. As long as I have my tires Friday I will be happy though. I just wanted to know if anyone has had trouble with tireracks verification system. Ive ordered plenty of things for the same price or more (including my rims from **********s which shipped same day) and have had no problems.
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08-09-2011, 05:37 PM	#2
Projekt_BooGie Average Car Exceeding Expectations (ACEE) 358 Rep 4,806 Posts Drives: 2007 335i e92 Join Date: Nov 2010 Location: Home random floods and Cajun Navy iTrader: (9) Garage List 2007 e92 [7.00]	might want to try and get in touch with Gary@tirerack. He his a member on the forum
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08-09-2011, 05:47 PM	#3
mike-y just another bmw douche bag 195 Rep 3,640 Posts Drives: 1.9L of fury Join Date: Nov 2008 Location: Los Angeles, CA iTrader: (4)	I recently ordered wheels from them.. no problems, everything went smoothly.
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08-09-2011, 06:00 PM	#4
KRUZNM3 Colonel 193 Rep 2,191 Posts Drives: F80 M3 Join Date: Jun 2008 Location: Los Angeles, CA iTrader: (12)	never had problems with tirerack... i dealt with Charlie @ Tirerack multiple times...great guy!
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08-09-2011, 06:15 PM	#5
cvc 22349a Colonel 164 Rep 2,556 Posts Drives: 335i Join Date: Sep 2007 Location: SF Bay iTrader: (11)	Never! __________________ 2007 E90 335i, TiAg, 6AT, ZPP, ZSP, ZCW, 6FL, HD Quaife lsd, ETS fmic, GIAC s/w, Dinan intake/exhaust/oc, Koni/M3 susp, Apex Arc 8, Mich PSS
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08-09-2011, 07:37 PM	#6
johnnieflash New Member 0 Rep 5 Posts Drives: 2006 330i Join Date: Nov 2009 Location: Shreveport,LA iTrader: (0)	Purchased from them a number of times with great service each time.
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08-09-2011, 07:54 PM	#7
mid-corner fun Lieutenant Colonel 81 Rep 1,510 Posts Drives: F80 M3, '22 X3MC Join Date: Jun 2005 Location: NJ iTrader: (5)	I've been buying from them for years, never had a problem. Give them a call, I'm sure they'll help you out.
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08-09-2011, 08:18 PM	#8
cb4 Captain 60 Rep 910 Posts Drives: 2008 335xi Join Date: Jul 2009 Location: Massachusetts iTrader: (1)	I've bought 6 sets of tires and one set of wheels from them over 10 years. Not a single issue!
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08-09-2011, 08:41 PM	#9
TSM330i 2006 330i, TSM, Black, manual, sport 880 Rep 3,699 Posts Drives: '17 C2, GTI, Z4 3.0si Racecar Join Date: Nov 2005 Location: Chester Springs, PA iTrader: (2)	Been ordering tires for years from Tirerack with no issued ever. __________________ 2017 Porsche C2 - manual of course 2015 GTI S 2008 BMW Z4 3.0si Coupe - because racecar
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08-09-2011, 09:12 PM	#11
Gimmethecash Lieutenant 150 Rep 485 Posts Drives: F90 M5 Comp Join Date: Mar 2011 Location: Pasadena iTrader: (1)	Never had a problem with them.
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08-09-2011, 09:45 PM	#12
mike-y just another bmw douche bag 195 Rep 3,640 Posts Drives: 1.9L of fury Join Date: Nov 2008 Location: Los Angeles, CA iTrader: (4)	are you calling the 800 number on the website, and then punching in the extension for customer service? I called them a few times, and never had to wait more than about a minute to get someone on the line.
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08-09-2011, 10:05 PM	#13
bmw325i Major General 223 Rep 5,120 Posts Drives: 2006 BMW 325i Join Date: Oct 2010 Location: United States iTrader: (8)	Ya I'm calling the 800 number the wait isn't long it just seems like nothing gets done to get this fixed.
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08-10-2011, 10:16 AM	#14
Gary@TireRack Moderator 369 Rep 4,745 Posts Drives: Formerly 1995 M3 Join Date: Oct 2006 Location: South Bend, IN, Tire Rack HQ iTrader: (2)	That's very unusual (especially about the multiple call problem) and I apologize on behalf of the rep that typo'd your information during the order process. If you still haven't gotten this resolved, feel free to shoot me an email with your order # and I will get with a manager to help get this taken care of for you. __________________ Gary. Tire and Wheel Forum Moderator. Tire Rack Sales Rep Gary@Tirerack.com http://www.tirerack.com/a.jsp?a=AH8&url=index.jsp Please refer to 'Gary/E90 Post' as your previous contact when you order online to help support this forum.
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08-10-2011, 12:24 PM	#15
bmw325i Major General 223 Rep 5,120 Posts Drives: 2006 BMW 325i Join Date: Oct 2010 Location: United States iTrader: (8)	Emailed you with my order number I hope we can get this resolved.
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08-10-2011, 12:57 PM	#16
bmw325i Major General 223 Rep 5,120 Posts Drives: 2006 BMW 325i Join Date: Oct 2010 Location: United States iTrader: (8)	Now luckily I emailed Gary or else I would have never known they were waiting for me to call them back (again) before they try to get my credit card verified. The reason they were waiting for me to call them is because I asked this morning when I called if it would be faster for me to pay with paypal. They told me no so I just told them to change the shipping speed to 2 day and I will just wait for it to be verified. For some reason they put down that I wasn't sure if I wanted to pay with paypal and that I would call back to let them know. That's not what I wanted. Now I know not to rely on tirerack if I need something to be here on time. I like their prices but everything else has been a hassle. Now I don't even know if they'll be here on time even with 2 day shipping.
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08-10-2011, 01:20 PM	#18
bmw325i Major General 223 Rep 5,120 Posts Drives: 2006 BMW 325i Join Date: Oct 2010 Location: United States iTrader: (8)	I used the extension she was unavailable. And the bank number has changed since I got my card. But I got the correct number to you guys yesterday and nothing was done yet. If you guys need more information feel free to call me rather waiting for me to call that would eliminate most of the problem.
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08-10-2011, 01:32 PM	#19
Bmax30 Enlisted Member 2 Rep 42 Posts Drives: 2011 335I Join Date: Oct 2010 Location: Germany iTrader: (0)	I have never had a problem with tirerack. Always fast and courteous and readily answers my sometimes goofy questions. I don't want to stoke the fire here but it seems the OP is in the vast minority here and has 3rd party issues not just with tirerack.
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08-10-2011, 10:45 PM	#21
riverol Enlisted Member 2 Rep 42 Posts Drives: 2007 BMW 335i Join Date: Feb 2009 Location: puerto rico iTrader: (0)	tirerack Everything has always been perfect with tirerack during over 30 years of ordering all my tires from them, really never anything less than perfect.
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08-11-2011, 03:30 PM	#22
bmw325i Major General 223 Rep 5,120 Posts Drives: 2006 BMW 325i Join Date: Oct 2010 Location: United States iTrader: (8)	Now I'm having problems with the installer they are saying they have to cancel my appointment since my tires aren't there yet. I told them how there scheduled for delivery tomorrow. They are idiots. I cant just reschedule because I'm going to be busy for a couple weeks. I'm going to try and find another installer that might be a problem since my tires are getting shipped to the installer and they might be the only place with a touchless tire mounting machine.
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