Tires on CPO M550

kosmokratur · 04-06-2021, 10:32 AM

Hi everybody.

I bought my CPO 2018 M550 in January, with ca. 33000 miles. I have put on about 1500 miles (a big part of that was going to and from dealers getting a leak fixed). I have the Pilot Sport 3 tires.

I just got back from my tire shop (had them install some wheel locks and check the condition of the tires). Three tires gauged at 6/32, the other one was 7/32. However, they discovered that "outside edge of tires are weather checked/dry rotted." It seems that these tires should have been replaced on a CPO - or am I mistaken? I also recall the sales advisor verbally stating that he believed they would be replaced - but I see nothing in writing. I also did not get a copy of the CPO inspection report.

I'm thinking of politely asking the SA if this was a mistake. Any advice?

Thanks!

SteveinArizona · 04-06-2021, 10:36 AM

Good luck. You will likely have a problem convincing them that they should cover the replacement after 1500 KM and 2-3 months of ownership.

LogicalApex · 04-06-2021, 10:45 AM

You can reach out to the dealer, but they may not play ball as much since you neglected up get it in writing. Always get any agreed repairs noted on the sales order.

That being said. If there is dry rot I would reach out to Michelin. Those tires should be under warranty and the dealer should be able to get them to cover it.

https://www.michelinman.com/on/deman...l-warranty.pdf

LuvMyE92 · 04-08-2021, 12:09 PM

After 3 months, it will be a struggle to get them to admit to a mistake or to do anything for you.

Best of luck.

kosmokratur · 04-09-2021, 11:26 AM

Hi folks - I've been in contact with the sales advisor and he's being surprisingly polite. He maintains that the rear tires were replaced, yet my local tire shop gauged them at only 6/32 to the bottom of the treads (not the wear bars).

The only way that I can see for both of these facts to be true is that the dealer installed ***USED*** tires. Is this permissible under CPO standards? Seems like a pretty bad idea to me.

04-06-2021, 10:32 AM	#1
kosmokratur Second Lieutenant 142 Rep 251 Posts Drives: 2018 M550, '00 750, '97 540,.. Join Date: Aug 2019 Location: Finger Lakes, NY iTrader: (0)	Tires on CPO M550 Hi everybody. I bought my CPO 2018 M550 in January, with ca. 33000 miles. I have put on about 1500 miles (a big part of that was going to and from dealers getting a leak fixed). I have the Pilot Sport 3 tires. I just got back from my tire shop (had them install some wheel locks and check the condition of the tires). Three tires gauged at 6/32, the other one was 7/32. However, they discovered that "outside edge of tires are weather checked/dry rotted." It seems that these tires should have been replaced on a CPO - or am I mistaken? I also recall the sales advisor verbally stating that he believed they would be replaced - but I see nothing in writing. I also did not get a copy of the CPO inspection report. I'm thinking of politely asking the SA if this was a mistake. Any advice? Thanks!
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04-06-2021, 10:36 AM	#2
SteveinArizona Brigadier General 3086 Rep 4,210 Posts Drives: BMW 530e Join Date: Jul 2016 Location: Greater Phoenix iTrader: (0)	Good luck. You will likely have a problem convincing them that they should cover the replacement after 1500 KM and 2-3 months of ownership.
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04-06-2021, 10:45 AM	#3
LogicalApex Colonel 2026 Rep 2,946 Posts Drives: 2020 BMW 530xe Join Date: Jul 2019 Location: Farmington, NY iTrader: (0) Garage List 2020 BMW 530xe [0.00]	You can reach out to the dealer, but they may not play ball as much since you neglected up get it in writing. Always get any agreed repairs noted on the sales order. That being said. If there is dry rot I would reach out to Michelin. Those tires should be under warranty and the dealer should be able to get them to cover it. https://www.michelinman.com/on/deman...l-warranty.pdf
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04-08-2021, 12:09 PM	#4
LuvMyE92 Occasionally frequent poster 3000 Rep 2,744 Posts Drives: CT5V-Blackwing Join Date: Jan 2008 Location: RTP NC, USA iTrader: (0)	After 3 months, it will be a struggle to get them to admit to a mistake or to do anything for you. Best of luck. __________________ Current inventory: F22 & G05 Cadillac CT5-V Blackwing w/3 pedals Past: E24,E28(3),E34,E36,E37,E38(2),E39(4),E46,E89,E92 (obviously),F01,F06,F10,F30,F87,G12,G30(2),G82(2) Last edited by LuvMyE92; 04-08-2021 at 12:15 PM..
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04-09-2021, 11:26 AM	#5
kosmokratur Second Lieutenant 142 Rep 251 Posts Drives: 2018 M550, '00 750, '97 540,.. Join Date: Aug 2019 Location: Finger Lakes, NY iTrader: (0)	Hi folks - I've been in contact with the sales advisor and he's being surprisingly polite. He maintains that the rear tires were replaced, yet my local tire shop gauged them at only 6/32 to the bottom of the treads (not the wear bars). The only way that I can see for both of these facts to be true is that the dealer installed *USED* tires. Is this permissible under CPO standards? Seems like a pretty bad idea to me.
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