[mffarrell]

When I try to access the bmw store or to find out what apps are available, I get this message see photo.

When I try the connected app I only see past navigation from my iPhone. See photo.

Also I haven’t received a map update since I purchased the car in early February.

Is this normal? I reset the I drive, but no difference.

[LogicalApex]

Have you tried resetting iDrive? Holding the power button down for ~30 seconds until it fully reboots?

It seems like the cell phone connection isn't having an issue, but resetting it usually fixes this when it happens for me (rarely).

Also, has your car been updated or when was your build date? I had more issues before my car had the "November" update installed (I had it installed in December or January).

[mffarrell]

Originally Posted by LogicalApex

Have you tried resetting iDrive? Holding the power button down for ~30 seconds until it fully reboots?

It seems like the cell phone connection isn't having an issue, but resetting it usually fixes this when it happens for me (rarely).

Also, has your car been updated or when was your build date? I had more issues before my car had the "November" update installed (I had it installed in December or January).

I tried resetting the idrive. My build date was December 2019.Software has not been updated since purchased.

[LogicalApex]

Originally Posted by mffarrell

I tried resetting the idrive. My build date was December 2019.Software has not been updated since purchased.

You should have the November update installed due to your build date. There is a new July Update available at the dealer I'm targeted to get on Friday.

You can have the dealer update to the latest version and see if that resolves it by resending all of your data with BMW.

But ConnectedDrive has worked reasonably well for me and I have newer maps installed as well.

[mffarrell]

Originally Posted by LogicalApex

You should have the November update installed due to your build date. There is a new July Update available at the dealer I'm targeted to get on Friday.

You can have the dealer update to the latest version and see if that resolves it by resending all of your data with BMW.

But ConnectedDrive has worked reasonably well for me and I have newer maps installed as well.

When you touch the connected drive on your display in the car what do you see?

[LogicalApex]

Originally Posted by mffarrell

When you touch the connected drive on your display in the car what do you see?

Which screen would you like me to check?

[mffarrell]

Originally Posted by LogicalApex

Which screen would you like me to check?

When you are in the apps menu, if you select BMW connect, what do you see?

Thanks!

[claykin]

Did your dealer setup BMW Assist and do you have a connected drive account that shows this vehicle in the account? If not, start there.

https://connecteddrive.bmwusa.com/

[mffarrell]

Originally Posted by claykin

Did your dealer setup BMW Assist and do you have a connected drive account that shows this vehicle in the account? If not, start there.

https://connecteddrive.bmwusa.com/

Yes, I have a connected drive account and my vehicle is registered in the account.

What does the BMW connect icon do in the car do besides giving me my past destinations if I press it?

[churchwa]

I raised this issue with the Connected drive team this week. It is by design. They have depreciated the function, it is now all done through the website and they push apps to your car. Seems stupid that they keep the menu item there though. (I have the July 2020 update in my 2020 M550i)

[LogicalApex]

Originally Posted by mffarrell

When you are in the apps menu, if you select BMW connect, what do you see?

Thanks!

I see previous locations sent to the car and upcoming trips from my calendar.

[mffarrell]

Originally Posted by LogicalApex

I see previous locations sent to the car and upcoming trips from my calendar.

Thanks!