[kaphouston]

I have a 2018 G30. Connected drive expired in May. How do I find out if my car is equipped with 3G or 4G? I've contacted the Connected Drive assistance number (no help), contacted my dealer (no help)...well, they think* it's 3G. But I'm wondering how our 2017 Chevy Silverado is equipped with 4G yet the 2018 G30 is 3G???? I tried renewing connected drive online and I got an error message all day. Not sure what's going on. Thanks.

[ezaircon4jc]

Originally Posted by kaphouston

I have a 2018 G30. Connected drive expired in May. How do I find out if my car is equipped with 3G or 4G? I've contacted the Connected Drive assistance number (no help), contacted my dealer (no help)...well, they think* it's 3G. But I'm wondering how our 2017 Chevy Silverado is equipped with 4G yet the 2018 G30 is 3G???? I tried renewing connected drive online and I got an error message all day. Not sure what's going on. Thanks.

Can't be 3G. It was decommissioned around January, I think. At least that's when I lost everything in my 2014 F10. I believe BMW started installing 4G in 2017.

What is the error?

[claykin]

2017-2019 use LTE
2020 is either LTE or LTE Advanced (I believe it's LTE)
2021+ is LTE Advanced

[kaphouston]

Originally Posted by ezaircon4jc

Can't be 3G. It was decommissioned around January, I think. At least that's when I lost everything in my 2014 F10. I believe BMW started installing 4G in 2017.

What is the error?

It lets me load the $120 connected bundle into the cart and then says there was an "error" and can't process at this time.

And HOW do the service guys at my dealership NOT KNOW that my car has 4G?? That's a little concerning.

[kaphouston]

Originally Posted by claykin

2017-2019 use LTE
2020 is either LTE or LTE Advanced (I believe it's LTE)
2021+ is LTE Advanced

I'm not familiar with LTE or LTE Advanced. What is that?

[kaphouston]

Just tried the website again and it still won't let me checkout. Getting the same error message.

[LogicalApex]

Originally Posted by kaphouston

I'm not familiar with LTE or LTE Advanced. What is that?

Both are “4G”

[claykin]

Originally Posted by kaphouston

I'm not familiar with LTE or LTE Advanced. What is that?

Google?

[kaphouston]

Originally Posted by LogicalApex

Both are “4G”

Thanks

[kaphouston]

Originally Posted by LogicalApex

Both are “4G”

smart ass?

[kaphouston]

Originally Posted by claykin

Google?

smart ass?

[ezaircon4jc]

Originally Posted by kaphouston

Just tried the website again and it still won't let me checkout. Getting the same error message.

I had a similar situation on my F10. I ended up having to call and getting CD reinstated.

[kaphouston]

Originally Posted by ezaircon4jc

I had a similar situation on my F10. I ended up having to call and getting CD reinstated.

After 2 days on the phone with multiple BMW people I finally figured it out. I logged out of website and re-entered with my husband's login info and then voila! It let me make a purchase. I can do everything in there except, apparently, make a simple purchase.

[claykin]

Originally Posted by kaphouston

smart ass?

You'll make no friends around here with that attitude. Lol

Honestly, there's some questions so easily answered using Google. We're here to help, but we're not your servant.

[kaphouston]

Originally Posted by claykin

You'll make no friends around here with that attitude. Lol

Honestly, there's some questions so easily answered using Google. We're here to help, but we're not your servant.

I didn't have an attitude. You had one with me. I've encountered nothing but extremely helpful people on here since I joined. You're the first smart ass I've run into. I know zero about cars and so I'm on my own with this thing. My husband doesn't fool with this car.

I've spent 2 days trying to get info from BMWUSA and my dealer. No help. When I asked for help on this forum I was exhausted and thought maybe some kind person could just tell the what LTE was. I was "researched out" at that point. I'm familiar with Google, but thanks.

[claykin]

Originally Posted by kaphouston

I didn't have an attitude. You had one with me. I've encountered nothing but extremely helpful people on here since I joined. You're the first smart ass I've run into. I know zero about cars and so I'm on my own with this thing. My husband doesn't fool with this car.

I've spent 2 days trying to get info from BMWUSA and my dealer. No help. When I asked for help on this forum I was exhausted and thought maybe some kind person could just tell the what LTE was. I was "researched out" at that point. I'm familiar with Google, but thanks.

I completely understand your frustration and I'm sorry you've been given the run around by so many people who are paid to do their job (BMWUSA and dealers). That said, I was very busy when you replied and I was trying to help you get the info you asked for. I didn't mean it as a "smart ass" comment. If you google LTE or LTE Advanced you'd easily get info as to what those technologies are.

That said, I wasn't the "first person" you encountered and labeled a "smart ass". You replied with the same comment to another respected user of this forum with the same comment LogicalApex . So.......

I'm just saying, people who provide help on these forums do so on their own accord. Many of us have busy days and we try to help because we know owners struggle to get help from those who are paid to provide help.

In case you care, LTE is 4G cellular technology. LTE-Advanced takes LTE to the next level, providing more data channels, ability to do calling over LTE, etc... it's what at&t called 5GE (5G Evolution was at&t's name for LTE Advanced). The losers at at&t took a 4G technology and scammed their customer base and called it 5G"E".

Glad you got it figured out. Don't worry, the LTE radios in your car are good for at least another 5 years.....Anyone's guess beyond that.

[dscabra]

A good overview of the generation evolution of cellular phone technology...

http://net-informations.com/q/diff/generations.html

[ezaircon4jc]

Originally Posted by claykin

...Don't worry, the LTE radios in your car are good for at least another 5 years.....Anyone's guess beyond that.

My understanding is, unlike the F10, the G30+ is upgradeable. IMHO, it was criminal for BMW to use 3G in the F10 when 4G had already been commissioned.

[kaphouston]

Originally Posted by claykin

I completely understand your frustration and I'm sorry you've been given the run around by so many people who are paid to do their job (BMWUSA and dealers). That said, I was very busy when you replied and I was trying to help you get the info you asked for. I didn't mean it as a "smart ass" comment. If you google LTE or LTE Advanced you'd easily get info as to what those technologies are.

That said, I wasn't the "first person" you encountered and labeled a "smart ass". You replied with the same comment to another respected user of this forum with the same comment LogicalApex . So.......

I'm just saying, people who provide help on these forums do so on their own accord. Many of us have busy days and we try to help because we know owners struggle to get help from those who are paid to provide help.

In case you care, LTE is 4G cellular technology. LTE-Advanced takes LTE to the next level, providing more data channels, ability to do calling over LTE, etc... it's what at&t called 5GE (5G Evolution was at&t's name for LTE Advanced). The losers at at&t took a 4G technology and scammed their customer base and called it 5G"E".

Glad you got it figured out. Don't worry, the LTE radios in your car are good for at least another 5 years.....Anyone's guess beyond that.

Yes, I realize I replied to LogicalApex with "smart ass". That was a mistake. That was meant for you LOL. If you scroll up, he gave me the info I needed and I replied with "thanks". The SA comment to him was meant for you.

Regardless, thanks for the info above. After 2 days of this I finally got everything updated but not with BMW's help. It's all been through my own research. I find most of those associated with BMW to be lacking in knowledge. Hugely lacking. I am glad to know that the LTE radio in my car has some years left on it. That was my next research project. Thank you.

[kaphouston]

Originally Posted by dscabra

A good overview of the generation evolution of cellular phone technology...

http://net-informations.com/q/diff/generations.html

Thanks for this. Very helpful.

[kaphouston]

Originally Posted by ezaircon4jc

My understanding is, unlike the F10, the G30+ is upgradeable. IMHO, it was criminal for BMW to use 3G in the F10 when 4G had already been commissioned.

This is certainly good to know. And I agree, criminal. I also find it ridiculous that the service people at my dealership don't know that 2018's are equipped with 4G. I was told I needed to bring my car in for an update. Wrong. That just didn't sound right to me because even my husband's 2017 Silverado LTZ came with 4G. Regardless, I still had to chase it down to make sure.

[kaphouston]

Originally Posted by kaphouston

smart ass?

Sorry LogicalApex. This comment was not meant for you.