[nsa100]

The salesman promised they would call me back today.....

Let's have a wager.

[AP]

I have to say (agreeing with others) that they have handled this really badly and unprofessionally. Mistakes can occur but its their attitude to how they deal and resolve it that matters.

To give you an example, a colleague of mine ordered a M2 and when he picked it up, he drove out of the dealership and immediately got a whole load of error messages relating to airbags.
Turned out that the tracker that was fitted, they managed to break a cable within the wiring hardness. Took a few days to work out why it had occurred but in the meantime they had loaned him another M2 and kept him up to date on the matter. When he picked it up, they gave hiw wife flowers and the whole handover process as you would expect for a new car. they also stated that if there were any issues, they would buy the car back.
So an unfortunate event caused by a third party fitting the tracker (but BMW were providing as it was part of the purchase as supplied by BMW) that ruined the new car experience but at least they keep him informed all the time what was happening and ensure that when he did finally pick it up, he got the new car experience as he should have done.(I'm sure there were heated word behind the scene between the dealership / BMW and the company fitting the tracker!)

Anyway hope they resolve it to your requirements.

[ADS-UK]

Was talking to a mate of mine who drives a G30. When I mentioned this whole ordeal, his response was "I'd simply drive to the dealership, hand over my keys and say call me when you sort it out". In your case, I think you almost need something as drastic as that.

I really hope the salesman call you today.

[nsa100]

Originally Posted by ADS-UK

Was talking to a mate of mine who drives a G30. When I mentioned this whole ordeal, his response was "I'd simply drive to the dealership, hand over my keys and say call me when you sort it out". In your case, I think you almost need something as drastic as that.

I really hope the salesman call you today.

Can't do that I need the car for work. Unless of course I reject the car.....then I will have to sort something out

[nsa100]

Still no call they have 3 hours.....

[nsa100]

Salesman called....but no news as yet

[ADS-UK]

Originally Posted by nsa100

Salesman called....but no news as yet

Wow! How hard would it be for them to sort it out if BMW has already agreed.

Maybe it's time to name the dealer

[njc]

I picked my car up yesterday 520d MSport Touring (G31) I?ve got the steering wheel from the se too. I don?t mind it to be honest........But I will go back to the dealership tomorrow and see what they have to say.

[nsa100]

Originally Posted by njc

I picked my car up yesterday 520d MSport Touring (G31) I?ve got the steering wheel from the se too. I don?t mind it to be honest........But I will go back to the dealership tomorrow and see what they have to say.

Let's see if your dealer sorts it out quicker than mine.

[njc]

It has the shift paddles so I think they call it a Sports Steering wheel.

[ADS-UK]

Originally Posted by nsa100

Let's see if your dealer sorts it out quicker than mine.

Making me nervous what my car will come with

[diinky]

Originally Posted by njc

I picked my car up yesterday 520d MSport Touring (G31) I?ve got the steering wheel from the se too. I don?t mind it to be honest........But I will go back to the dealership tomorrow and see what they have to say.

This is a little worrying now with a few getting the wrong steering wheels.
I will be calling in to check my 530e m sport prior to collecting it.
Any problems with it and it will be rejected.

[SteveinArizona]

It is concerning because the steering wheel is probably the main benefit of the msport package.

[njc]

The se Steering wheel is really quite nice - I think this is more about getting what you have paid for.

[en1gma]

Originally Posted by ADS-UK

Making me nervous what my car will come with

Tell me about it! I collect my 530i M Sport tomorrow...

[en1gma]

Originally Posted by njc

It has the shift paddles so I think they call it a Sports Steering wheel.

All G30s come with paddle shifters, I believe...

[Nivarox]

Originally Posted by en1gma

All G30s come with paddle shifters, I believe...

Nope, you have to pay for them

[nsa100]

At first I thought that the SE wheel is nice looking but the fact that it is a bigger diameter than the M Sport is my main reason for changing to the correct wheel, which will hopefully make the steering a little quicker and give a bit more weight, because at the moment it does feel very light!

Also the rim is a little thin in the hands/fingers.

[nsa100]

Call back from dealer today. All sorted BMW agreed everything so they have to order ALL the parts.

He told me it is costing £3.5K+ to change the wheel as the car also needs coding to accept the new wheel! I really can't imagine this as no functionality is changing.

I asked what about compensation for being messed about. He told me to speak directly with BMW UK.

[njc]

My dealership were flummoxed as to how this has happened and have have straight away said they will replace the steering wheel. They've take photos and are now liaising with BMW as it definitely isn't part of the Spec for that chassis no.

[en1gma]

Originally Posted by nsa100

Call back from dealer today. All sorted BMW agreed everything so they have to order ALL the parts.

He told me it is costing £3.5K+ to change the wheel as the car also needs coding to accept the new wheel! I really can't imagine this as no functionality is changing.

I asked what about compensation for being messed about. He told me to speak directly with BMW UK.

I'm sure the dealer will be 'claiming' all costs back from BMW UK, which in turn will probably be doing similar back towards the factory, so they will not be taking any hit...

You should make representations about the car not being as ordered, the effort you put in (calls, mails and personal visits, etc) to get it resolved as the dealer effectively washed their hands and you had to do all the work, etc.

Glad it is finally getting sorted!

[Chris_G30]

Originally Posted by nsa100

Just collected my G31 540i M Sport today and I have noticed it has the SE Steering Wheel not the 3 Spoke M Sport one....I think..

Can anybody confirm if the 2018 has changed?

lol M8te..how could this happen?

inform us if anythink is happening