BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BMW 5-Series (G30) Forum iDrive, Audio, Bluetooth, Phone, Cameras, Electronics + Coding Lost USB map updates plus other changes

Post Reply
 
Thread Tools Search this Thread
      02-08-2020, 02:23 AM   #1
Dephead2004
Lieutenant
United Kingdom
179
Rep
547
Posts

Drives: G30 520i
Join Date: Feb 2018
Location: UK

iTrader: (0)

Lost USB map updates plus other changes

Checked today that map updates was still working via download manager and received this message and error code VESEL0012 that USB map update service which was booked, is no longer booked . It should expire after 3 years. Car is 2 yrs 3 months.

On further checking found that other connected drive services have been altered too.

Anyone else had this?
Appreciate 0
      02-08-2020, 02:05 PM   #2
LogicalApex
Colonel
2017
Rep
2,932
Posts

Drives: 2020 BMW 530xe
Join Date: Jul 2019
Location: Farmington, NY

iTrader: (0)

Garage List
2020 BMW 530xe  [0.00]
This is something that can probably only be answered by calling ConnectedDrive.
Appreciate 0
      02-08-2020, 02:35 PM   #3
Dephead2004
Lieutenant
United Kingdom
179
Rep
547
Posts

Drives: G30 520i
Join Date: Feb 2018
Location: UK

iTrader: (0)

Quote:
Originally Posted by LogicalApex View Post
This is something that can probably only be answered by calling ConnectedDrive.
Yes I did and they said it would be fixed by Wed next week.

Just interested as to whether I am a lone voice
Appreciate 0
      02-21-2020, 01:14 PM   #4
Dephead2004
Lieutenant
United Kingdom
179
Rep
547
Posts

Drives: G30 520i
Join Date: Feb 2018
Location: UK

iTrader: (0)

The plot thickens. It wasn't fixed by Wednesday. Still not fixed after lengthy email threads with customer services and then connected drive executive.

It goes like this. Please send me the dates you thought you were subscribed to.
I send handwritten dates on t&cs at time of purchase.
Invalid.
What can I send you to prove the dates. You must have a history of data before and after changes
We're working on that.
So please restore my end dates.
Can't do that but I can give you a 6 month extension.
Thanks. And the missing usb map updates?
Your data was valid ( an email from connected drive which I had kept.)
That'll take 6 weeks.
Thanks I'll diarise it.

And I'm a beta tester for the connected drive app!
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 01:54 PM.




5post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST