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BMW 5-Series (G30) Forum 2017+ BMW 5 Series (G30) General Discussions ConnectedDrive portal - efficiency/statistics missing with 2020 hybrid?

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      08-30-2019, 09:40 AM   #1
larsp12
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ConnectedDrive portal - efficiency/statistics missing with 2020 hybrid?

Coming from a 330e I've become custom to track how "well I do" on efficient driving. There's supposed to be information around this on the ConnectedDrive portal, but on my 2020 530e the fields are only blank.

Did anyone else experience this with a post july 2019 built PHEV or EV?

Also in the app there used to be a tab for this, but it's missing with this car...

(so the screen print is in Swedish, sorry about that, but it should be pretty universal to understand I think...)
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      08-31-2019, 02:26 AM   #2
larsp12
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Anyone else with an iDrive7 PHEV that has this same issue?
I spoke to a friend with a similar car but with iDrive 6, everything else "the same", so the issue seems to potentially come with ID7...
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      08-31-2019, 08:10 AM   #3
LogicalApex
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My MY2020 530e is still under construction so I can't say yet...

I wonder if they are still putting things in place for the MY2020 PHEVs with iDrive 7.
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      08-31-2019, 11:21 AM   #4
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ID6 with Driving Efficiency info

I'm going to confirm one thing for you.... on my 2019 ID6 BMW 530e ConnectedDrive Portal, my driving efficiency is there

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      11-26-2019, 02:46 AM   #5
larsp12
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Now that some more volume of MY2020 hybrids should have hit the road, is there anyone else that can confirm, or perhaps deny this issue?

My assumption is that all hybrids on iDrive 7 should lack the feature of monitoring journey efficiency.
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      11-26-2019, 09:10 AM   #6
LogicalApex
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I have my MY2020 530e and I don't see anything regarding efficiency in Connected Drive either the app or the website.
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      11-26-2019, 01:46 PM   #7
Wivenhoe
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Quote:
Originally Posted by LogicalApex View Post
I have my MY2020 530e and I don't see anything regarding efficiency in Connected Drive either the app or the website.
Me too. My 530e was an Oct build with ID7 and no efficiency or trip data available. It is in the dealers for a complete reinstall of the software as I have had numerous problems with it. I’ll let you know how I get on.

They are so embarrassed over my problems that I have a 840d xDrive convertible as a loan car !
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      11-26-2019, 01:47 PM   #8
LogicalApex
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Quote:
Originally Posted by Wivenhoe View Post
Me too. My 530e was an Oct build with ID7 and no efficiency or trip data available. It is in the dealers for a complete reinstall of the software as I have had numerous problems with it. I’ll let you know how I get on.

They are so embarrassed over my problems that I have a 840d xDrive convertible as a loan car !
I will keep a close eye out for your update!

That sounds like a sweet loaner
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      11-26-2019, 02:05 PM   #9
Wivenhoe
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Quote:
Originally Posted by LogicalApex View Post
I will keep a close eye out for your update!

That sounds like a sweet loaner
It certainly does sound sweet ! Couldn’t be anymore different to 530e running on electric. I did 50 miles, virtually all duel carriageway and it was doing 37 mpg U.K.
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      07-04-2020, 05:16 AM   #10
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Resurrecting this thread as I’m having a similar issue with my new to me MY2020 530e , l’ve been told I may need a software upgrade to resolve it. My sw version is July 2019. Any one else had this and got it resolved

Thanks!
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      07-04-2020, 01:36 PM   #11
Wivenhoe
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Quote:
Originally Posted by ricey7000 View Post
Resurrecting this thread as I’m having a similar issue with my new to me MY2020 530e , l’ve been told I may need a software upgrade to resolve it. My sw version is July 2019. Any one else had this and got it resolved

Thanks!
Good luck with a software update. In January I had a complete re-install and in terms of the data in the app, nothing changed. My Genius is arranging a further software update after the July update is available to see if it resolves any of the ID7 ‘Lite’ issues. I am not hopeful as I think that ID7 Lite (officially Service Pack 15) shouldn’t have been issued as its functionality is woefully short of the full ID7 due to what BMW describes as ‘lack of equipment’ - example being Remote Software Update.
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      07-05-2020, 11:20 AM   #12
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Quote:
Originally Posted by Wivenhoe View Post
Quote:
Originally Posted by ricey7000 View Post
Resurrecting this thread as I’m having a similar issue with my new to me MY2020 530e , l’ve been told I may need a software upgrade to resolve it. My sw version is July 2019. Any one else had this and got it resolved

Thanks!
Good luck with a software update. In January I had a complete re-install and in terms of the data in the app, nothing changed. My Genius is arranging a further software update after the July update is available to see if it resolves any of the ID7 ‘Lite’ issues. I am not hopeful as I think that ID7 Lite (officially Service Pack 15) shouldn’t have been issued as its functionality is woefully short of the full ID7 due to what BMW describes as ‘lack of equipment’ - example being Remote Software Update.
Thanks for the reply- any idea when in July the update is being released? It probably makes sense to wait
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      07-05-2020, 03:42 PM   #13
Wivenhoe
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Quote:
Originally Posted by ricey7000 View Post
Thanks for the reply- any idea when in July the update is being released? It probably makes sense to wait
The press release just says July. I’ll let you know what the Genius says but I don’t think it will apply to ‘Lite’ as the press release refers to - And for compatible BMW vehicles built before July, already in customers’ hands, these great new updates can be added with a free over-the-air software upgrade, which will be available from third quarter onwards. Lite doesn’t have over-the-air upgrades, but we’ll see. If you want to see the full press release (and what we could be missing out on) it’s here - https://www.press.bmwgroup.com/globa...s-new-services
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      07-07-2020, 03:48 PM   #14
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Quote:
Originally Posted by ricey7000 View Post
Thanks for the reply- any idea when in July the update is being released? It probably makes sense to wait
The Genius emailed me today - the update will be available from the 15th July - good luck !
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      07-07-2020, 03:55 PM   #15
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Smile

Quote:
Originally Posted by LogicalApex View Post
I will keep a close eye out for your update!

That sounds like a sweet loaner
Wow. I made BMW buy back my former 330e. If they had given me your loaner, I would have gladly let them take all the time in the world fixing it!
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      07-08-2020, 02:59 AM   #16
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Quote:
Originally Posted by SteveinArizona View Post
Wow. I made BMW buy back my former 330e. If they had given me your loaner, I would have gladly let them take all the time in the world fixing it!
But the next time they had to do yet another software install I got a Mini which I couldn’t wait to return as I am 6’ 2” !
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      07-08-2020, 08:01 AM   #17
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Quote:
Originally Posted by Wivenhoe View Post
But the next time they had to do yet another software install I got a Mini which I couldn’t wait to return as I am 6’ 2” !
ROTFLOL
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      07-16-2020, 02:57 PM   #18
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I just picked up an Oct 2019 CPO and coming from 330e as well and have been completely baffled with the missing statistics. Anybody any update on this? Hopwfully it is July 16th and somebody will get the update and things will be fixed.

Also have been seriously blindsided with this ID7 lite. I thought it looks like ID7 so should have remote software upgrade, only to find out now that it does not. Bummer.
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      07-27-2020, 02:19 PM   #19
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Just dropped by the dealer, and the Genius there confirmed that this feature has been removed. A new "My BMW" app should be rolling out sometime soon, however, he is of opinion that the efficiency will also not be included there (not confirmed).
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      07-27-2020, 02:32 PM   #20
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Quote:
Originally Posted by likhan_s View Post
Just dropped by the dealer, and the Genius there confirmed that this feature has been removed. A new "My BMW" app should be rolling out sometime soon, however, he is of opinion that the efficiency will also not be included there (not confirmed).
Yeah according to the BMW Press Release for MY2020 the feature was "deleted". At least I interpreted to mean it when they deleted "eDrive Services".

https://www.bmwusanews.com/newsrelea...d=3480&mid=112

The blurb I saw on Android about the new app mentions that it will have charging statistics, but it didn't say anything specific about the efficiency information. I hope it comes back though!

https://play.google.com/store/apps/d...le20.row&gl=us
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      07-27-2020, 02:55 PM   #21
Wivenhoe
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Quote:
Originally Posted by LogicalApex View Post
Yeah according to the BMW Press Release for MY2020 the feature was "deleted". At least I interpreted to mean it when they deleted "eDrive Services".

https://www.bmwusanews.com/newsrelea...d=3480&mid=112

The blurb I saw on Android about the new app mentions that it will have charging statistics, but it didn't say anything specific about the efficiency information. I hope it comes back though!

https://play.google.com/store/apps/d...le20.row&gl=us
The new My BMW app is available in the UK Apple Store - see the thread I started today. There is no efficiency data and a lot of other info is missing - tyre pressure & oil status, windows, boot etc plus timing for charging & pre-heat / cooling and remote view are unavailable. The My BMW app looks like a first generation Connected Drive not a developed new one !
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      07-27-2020, 03:20 PM   #22
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Quote:
Originally Posted by Wivenhoe View Post
The new My BMW app is available in the UK Apple Store - see the thread I started today. There is no efficiency data and a lot of other info is missing - tyre pressure & oil status, windows, boot etc plus timing for charging & pre-heat / cooling and remote view are unavailable. The My BMW app looks like a first generation Connected Drive not a developed new one !
Yeah I saw that thread. Can you share some screenshots and or more details in your thread? Would be helpful.
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