[ccotyc]

My car, G30, suddenly stopped receiving RTTI in Romania. Although I have a paid subscription. If I move the car's location from the navigation settings to any other country in the EU, RTTI works. Does anyone know why, and how it can be solved?

[AP]

The only possibilities that I can think of are

Your subscription has runout
(I'm the U.K. it's free for first 3 years and then you can pay for another year on a rolling basis)
Your connected drive logon will be able to confirm that for sure


The system has a technical issue
( I've had RTTI fail back to RDS-TMC on a couple of occasions and assume this was simply an outage on thei systems)

Don't know otherwise , if subscription still in valid period I would suggest contacting bmw

[ccotyc]

I was contacted Customer Support, directly from the car. After several phone calls and email exchanges with them, I received the following solution:

"
In order to be able to use RTTI, we ask you to carry out the following steps:

Step 1: uninstall the My BMW app
Step 2: reinstall the My BMW app.
"

And indeed, now RTTI works without problems. I didn't know, and I haven't found anywhere until now, that there is a connection between RTTI in the car and MyBMW App.