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      06-23-2019, 08:18 AM   #1
HellzAzn
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Warranty Contact Help

Long story short, I have a spoiler lifting issue that has been repaired twice and after this third repair will no longer be covered under warranty. I would like to understand why this is for a vehicle less than 2yrs old and a new product line for BMW.

Purchased 2018 BMW M550i in late July 2017.

Spoiler lifting Oct 2017 - repaired by dealership, bad repair
Spoiler repaired Nov 2017 at the dealership's sister business body shop
Spoiler lifting again Mar 2019 - put claim in
April 12, 2019 will no longer be covered under warranty after this claim.
Haven't heard from the dealership or body shop since April 17 informing them of this being unacceptable.

Tried reaching out to BMW Canada Customer Service twice. Was told to deal with the dealership. Currently have no other avenues of resolution. Why BMW does not stand behind their product? I have no confidence in the dealership or repair shop and BMW for that matter at this point.

Has anyone had similar issues with warranty claim? Basically both BMW and my dealership is claiming due to no documented cases of spoiler lifting they won't cover it under warranty after this third fix. Seriously? What's the point of 80K km/4 yr bumper to bumper warranty? If anyone has a direct number for BMW warranty I'd greatly appreciate it.
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      06-23-2019, 09:11 AM   #2
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What spoiler? Is this a dealer installed accessory?

Photo might help us.
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      06-23-2019, 10:42 AM   #3
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There's no way dealer you bought thru shouldn't stand behind their workmanship?
If it was me, id go ahead and get an aftermarket one that's a little more aggressive since ours are so small anyway. Both my f10's 535 M sport and M5 came with a larger carbon fiber factory installed that I really liked. On my new M550 it's reallly small.
I'd have your sales man fight for you.
No one will do shit unless you threaten future purchases.
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      06-23-2019, 10:45 AM   #4
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Sorry to add to my post,
Don't admit to going to car washes, they will try to say it's their fault.
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      06-23-2019, 11:18 AM   #5
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Quote:
Originally Posted by AddyDaddy View Post
Sorry to add to my post,
Don't admit to going to car washes, they will try to say it's their fault.
Who is your selling dealer? Braman of WPB or Vista?
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      06-23-2019, 11:19 AM   #6
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Quote:
Originally Posted by 530iDriver View Post
Quote:
Originally Posted by AddyDaddy View Post
Sorry to add to my post,
Don't admit to going to car washes, they will try to say it's their fault.
Who is your selling dealer? Braman of WPB or Vista?
I see OP is in Canada.
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      06-23-2019, 11:21 AM   #7
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Quote:
Originally Posted by 530iDriver View Post
Quote:
Originally Posted by AddyDaddy View Post
Sorry to add to my post,
Don't admit to going to car washes, they will try to say it's their fault.
Who is your selling dealer? Braman of WPB or Vista?
Braman WP
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      06-23-2019, 12:51 PM   #8
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Quote:
Originally Posted by HellzAzn View Post
Long story short, I have a spoiler lifting issue that has been repaired twice and after this third repair will no longer be covered under warranty. I would like to understand why this is for a vehicle less than 2yrs old and a new product line for BMW.

Purchased 2018 BMW M550i in late July 2017.

Spoiler lifting Oct 2017 - repaired by dealership, bad repair
Spoiler repaired Nov 2017 at the dealership's sister business body shop
Spoiler lifting again Mar 2019 - put claim in
April 12, 2019 will no longer be covered under warranty after this claim.
Haven't heard from the dealership or body shop since April 17 informing them of this being unacceptable.

Tried reaching out to BMW Canada Customer Service twice. Was told to deal with the dealership. Currently have no other avenues of resolution. Why BMW does not stand behind their product? I have no confidence in the dealership or repair shop and BMW for that matter at this point.

Has anyone had similar issues with warranty claim? Basically both BMW and my dealership is claiming due to no documented cases of spoiler lifting they won't cover it under warranty after this third fix. Seriously? What's the point of 80K km/4 yr bumper to bumper warranty? If anyone has a direct number for BMW warranty I'd greatly appreciate it.
Warranty is for 4 years. Why are they saying it is no longer covered? If it was dealer installed they should stand behind their initial install and stand behind their repairs. If it was factory or port intsalled, BMW should stand behind it for the term of the warranty. Not worth an attorney for a spoiler and not a lemon issue but still not right. Find the number for BMWNA and call and ask for the President. See what happens. Worth trying.
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      06-23-2019, 12:58 PM   #9
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Quote:
Originally Posted by AlteBMW View Post
Quote:
Originally Posted by HellzAzn View Post
Long story short, I have a spoiler lifting issue that has been repaired twice and after this third repair will no longer be covered under warranty. I would like to understand why this is for a vehicle less than 2yrs old and a new product line for BMW.

Purchased 2018 BMW M550i in late July 2017.

Spoiler lifting Oct 2017 - repaired by dealership, bad repair
Spoiler repaired Nov 2017 at the dealership's sister business body shop
Spoiler lifting again Mar 2019 - put claim in
April 12, 2019 will no longer be covered under warranty after this claim.
Haven't heard from the dealership or body shop since April 17 informing them of this being unacceptable.

Tried reaching out to BMW Canada Customer Service twice. Was told to deal with the dealership. Currently have no other avenues of resolution. Why BMW does not stand behind their product? I have no confidence in the dealership or repair shop and BMW for that matter at this point.

Has anyone had similar issues with warranty claim? Basically both BMW and my dealership is claiming due to no documented cases of spoiler lifting they won't cover it under warranty after this third fix. Seriously? What's the point of 80K km/4 yr bumper to bumper warranty? If anyone has a direct number for BMW warranty I'd greatly appreciate it.
Warranty is for 4 years. Why are they saying it is no longer covered? If it was dealer installed they should stand behind their initial install and stand behind their repairs. If it was factory or port intsalled, BMW should stand behind it for the term of the warranty. Not worth an attorney for a spoiler and not a lemon issue but still not right. Find the number for BMWNA and call and ask for the President. See what happens. Worth trying.
The president?
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      06-23-2019, 02:31 PM   #10
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Yes, ask to speak to the president or his assistant. Why not?
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      06-23-2019, 03:22 PM   #11
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I'd just raise hell at the dealer and speak with manager
They I'm sure, will help you out if you threaten future purchases
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      06-24-2019, 08:41 AM   #12
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Hi all,

Thank you for the responses. It was factory installed directly from Germany as far as I've been informed. I've had no further contact with my dealership hence the post and trying to get direct contact with BMW Canada Warranty. My sales guy tried what he could but doesn't pick up my calls anymore. Last I heard, my spoiler was on order and the urethane was on back order and I would be informed when it comes in. It's been a month since. All of BMW ran out of urethane? It's hard to push anything up the chain when no one acknowledges you. It's all finger pointing. I've even went to another reputed BMW authorized dealer and they only got as far as "it's with BMW warranty" and they couldn't assist any further. Believe me, I've had contact with all levels of managers at both the dealership and auto body repair shop. My next step will be with the dealership's ownership. I've already launched a complaint to the BBB (Better Business Bureau) and they are looking into my case. It's a $1500 repair that's put a bad taste in my mouth. Can't get more simpler than a spoiler repair. This has been going on on 3 months, heading into the fourth. I can only imagine if it was a mechanical issue. You'd think a customer buys a $100K vehicle, they'd do anything they could to keep the customer happy.
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      06-24-2019, 10:02 AM   #13
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Do you have lemon laws where you live? A threat to invoke the lemon law might get you the response you want; or a buyback of the car if you actually have to invoke it.
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      06-24-2019, 10:50 AM   #14
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I believe we do, but am looking into if it meets the criteria.
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      06-24-2019, 11:05 AM   #15
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Originally Posted by SteveinArizona View Post
Do you have lemon laws where you live? A threat to invoke the lemon law might get you the response you want; or a buyback of the car if you actually have to invoke it.
Lemon law on spoiler would be hard I would imagine?
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      06-24-2019, 12:22 PM   #16
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So Canada does not have a federal "lemon" law. But we do have an arbitrator process. Read through it and basically if I win; it's not even binding. So I'm SoL. All I can do is scream enough until somebody listens or take them to small claims court. My dealership is a PoS in customer service and BMW ain't looking the greatest either. Still haven't gotten a firm contact for BMW warranty.
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      06-24-2019, 04:41 PM   #17
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Quote:
Originally Posted by HellzAzn View Post
So Canada does not have a federal "lemon" law. But we do have an arbitrator process. Read through it and basically if I win; it's not even binding. So I'm SoL. All I can do is scream enough until somebody listens or take them to small claims court. My dealership is a PoS in customer service and BMW ain't looking the greatest either. Still haven't gotten a firm contact for BMW warranty.
The car is drivable, so unlikely any lemon law would really help. Usually, screaming does not help either, and arbitration seems a long shot unless they refuse to repair it. You said the parts are on order and suggest they intend to fix it. That doesn't sound like a refusal. I understand your impatience but saying you want it NOW will not get the parts here any faster, nor will calling any other BMW number. They will tell you that the parts are on order and they will repair it. What do you expect they will say? In fact, what more do you want?

If they can't fix it, then the problem may lie in the trunk lid and not the spoiler. Perhaps the surface is not perfectly flat. Of course, you could always ask for the cost of the spoiler to be refunded and have the trunk lid refinished if a repair fails.
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      06-25-2019, 08:13 AM   #18
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Sorry, but you're missing the point. I want answers as to why BMW won't cover it under warranty after this repair. I've gotten no answers since April 17th. Dealership has not responded to my calls or emails. I don't think it takes a month to get an answer for a spoiler repair. I wasn't saying that I wanted my spoiler fixed immediately. But it's been 3 months and I'm not going to have my spoiler fixed if they won't cover it under warranty after this should it lift again. I feel the dealership has not fought for me enough to warrant this decision. I'm just looking for a direct contact with BMW Warranty. I have not been successful in obtaining this information.
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      06-25-2019, 10:51 AM   #19
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Quote:
Originally Posted by HellzAzn View Post
Sorry, but you're missing the point. I want answers as to why BMW won't cover it under warranty after this repair. I've gotten no answers since April 17th. Dealership has not responded to my calls or emails. I don't think it takes a month to get an answer for a spoiler repair. I wasn't saying that I wanted my spoiler fixed immediately. But it's been 3 months and I'm not going to have my spoiler fixed if they won't cover it under warranty after this should it lift again. I feel the dealership has not fought for me enough to warrant this decision. I'm just looking for a direct contact with BMW Warranty. I have not been successful in obtaining this information.
I am not sure there is a number for "BMW Warranty" other than customer service. . You can try the executive offices of course, but I am not sure you'll ever get an answer other than to let the repair get done. As for time periods, what you think is appropriate for a spoiler repair may be thwarted by parts (un)availability. This has happened in the past on other parts that one would think should be easily available. Happened to me with a Body domain controller that took a month to get from Germany, and my car was bricked without it. Good luck. At least you are still mobile.
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      06-25-2019, 11:51 AM   #20
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Quote:
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I am not sure there is a number for "BMW Warranty" other than customer service. . You can try the executive offices of course, but I am not sure you'll ever get an answer other than to let the repair get done. As for time periods, what you think is appropriate for a spoiler repair may be thwarted by parts (un)availability. This has happened in the past on other parts that one would think should be easily available. Happened to me with a Body domain controller that took a month to get from Germany, and my car was bricked without it. Good luck. At least you are still mobile.
I have talked to BMW Customer Service twice and in both instances they have said to deal with my dealership or an authorized BMW centre. As at the corporate level, they don't have the technical expertise to weigh in on my issue. They even provided a list of said authorized BMW centres. I'm just spinning my wheels, no pun intended. Thanks for the luck and yes at least my car is mobile thank goodness. Should I get a resolution or contact number, I will post accordingly.
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