11-18-2021, 06:37 PM | #1 |
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Remus anyone????
Has anyone successfully received a Remus system in the last few months?
I've had one on order for months now…and apparently the container that was supposed to have 10 Remus systems on it actually had 0. So no clue when (or if) I'll ever see it… Looking for feedback from the group! |
11-19-2021, 06:01 AM | #2 | |
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Order placed 12/30/2020. Yes, 2020 After many months of chasing information I have been told that the container arrived at Turn14's warehouse on or about 10/29/2021. I have asked for updates since then but nothing. It's now been three weeks since the container arrived and I don't even know if my exhaust is there… |
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11-19-2021, 07:21 AM | #3 | ||
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11-19-2021, 09:44 AM | #4 | |
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11-19-2021, 09:45 AM | #5 | ||
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11-19-2021, 11:37 AM | #7 |
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11-19-2021, 06:12 PM | #8 | |
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Looks like 10-14 weeks on an Eisenmann Maybe I should start dealing in exhaust systems for M550s - apparently there's a market! |
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11-19-2021, 06:13 PM | #9 | |||
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Hopefully it wasn't the same container as yours. |
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11-20-2021, 10:03 AM | #11 | ||
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11-20-2021, 06:31 PM | #13 |
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11-21-2021, 01:16 AM | #14 | |
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11-21-2021, 11:02 AM | #16 |
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Remus seems to be full of shit and all the resellers have excuses which probably aren't their fault. I got my Remus exhaust April of this year. We did a group buy with four of us in February. One of the guys still doesn't have his lol. They're a disaster.
I love the exhaust and no issues getting mine but man fuck all the noise and problems there seems to be for others…
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11-22-2021, 09:49 AM | #17 | |
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Unfortunately, these estimates are not always accurate but they have gotten a lot better the last few months
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11-22-2021, 09:54 AM | #18 |
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Hah it's far worse than that. While I love to watch drama unfold I feel like I am far from making drama or being dramatic.. but this stuff with Remus is next level stuff IMO. Like I said.. mine was delivered ahead of schedule and was perfect but all kinds of problems for others. Literally engaging Remus directly so they know someone has paid in full in February and they cannot get them an exhaust by November. it's absolutely insane. I thought it might have only been a fault with the reseller at first but I've seen other people run into other issues. If it was a supply chain issue then they should have a back order of no one else receiving anything since April. It would have been made right and remedied by now. The whole thing is jacked. It's so egregious I basically feel compelled to write these responses despite it not impacting me one iota.
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11-22-2021, 10:01 AM | #19 | |
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REMUS USA 5450 Louie Lane Unit 102 Reno, NV 89511 to REMUS PERFORMANCE LLC 14001 W HWY 29 Suite 102 Liberty Hill 78642 ** Not that people can't change addresses.. but this happened right between told the person being told they went AWOL. I am just posting this second hand but now I am quite curious and would be interested in further clarification or verification. |
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11-22-2021, 10:06 AM | #20 | ||
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"…Remus USA closed its doors in March of this year as the HQ in Austria decided to move it into a pure distributor channel vs having a single point of contact for the retailers to work with. The transition has been far from smooth and there's been a communication barrier between the distribution and Remus in Austria" |
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11-22-2021, 10:15 AM | #21 | |
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11-22-2021, 10:27 AM | #22 | |
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the Reno address was REMUS USA address (the US distributor). REMUS out of nowhere decided to shut down that distributor and cut ties with them. They moved to another distributor since then and it has been smooth problem #1 customers that were waiting on their orders from the first distributor as REMUS pretty much cancelled their pending orders and now it was up to your vendor to find another source ( at the time the new distributor had not received their stock to fulfill cancelled orders). i am proud of the work we did as we used international distributors and paid for international shipping out of pocket to get the exhausts to our customers asap. Some delays were non-avoidable but vendors played a big role during this phase and it made it clear who the good vendors are problem #2 existing customers with warranty requests have to now deal with REMUS Austria directly and the process is not as easy or fast as dealing with your US vendor
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https://x-ph.com/sale/ Phone number 702-494-9435 Last edited by mike@x-ph.com; 11-22-2021 at 12:04 PM.. |
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