[frederickhsu]

I bought a 2019 530 E and corporate will be contacting me soon to re-purchase my vehicle due to a check engine light issue. Anyone have experience with this or have any advice? I'm in California if this matters.

[AP]

Do you mean a recall or do you really mean bmw will buy back your car?

[frederickhsu]

Originally Posted by AP

Do you mean a recall or do you really mean bmw will buy back your car?

I really mean BMW will buy my car back. What should I expect? They tried fixing the same issue 3 times and had my car for over 30 days. I got it back yesterday with the engine light still on.

[admranger]

Originally Posted by frederickhsu

I really mean BMW will buy my car back. What should I expect? They tried fixing the same issue 3 times and had my car for over 30 days. I got it back yesterday with the engine light still on.

Google California lemon law. It should provide results that give you your rights in these instances. Go in to the discussion knowing all that you are entitled to. CA is likely going to favor the customer vs. BMW here.

[frederickhsu]

Originally Posted by admranger

Google California lemon law. It should provide results that give you your rights in these instances. Go in to the discussion knowing all that you are entitled to. CA is likely going to favor the customer vs. BMW here.

Yea Ive been. I keep getting dumb ads for attorneys trying to earn quick $$….

[jcal65]

I went through a buyback with BMW on a convertible I owned. I was told my car could not be repaired and BMW would buy it back after 5 attempts to fix it.

I am in California and unless things have changed since 2011, this is how the process works:

BMW will present you with a repurchase agreement spelling out how much they will pay you. They will deduct for mileage you put on the vehicle prior to the first visit to address the problem.

The calculation will be similar to this example:

BMW payment to customer
Down payment $5,000.00
Lease/finance payments made $10,000.00
Registration fee $600.00
Total $15,600.00

Amount attributable to use by customer before customer first delivered the vehicle for correction of the problem that gave rise to the claimed defect. (Assume 1,200 miles for this example)

Total sale price $60,000.00 X 1,200 miles/120,000 = $600.00 deduction

Total payment by BMW to Customer: $15,600.00 - $600.00 = $15,000.00

Once you agree, they will have an inspector arrange a time for you to bring the car to the nearest dealer to hand off the car. Make sure you have both keys and owner’s manuals, or they will deduct for these missing. Also, the car needs to have all its original equipment. They could also deduct for dents or other damage, if present. The inspection will be like a lease turn in.

You will be asked to sign some papers releasing the vehicle to BMW and you be presented with a check for the agreed amount, if the inspection meets their criteria.

Some advice: BMW will work with you if you are looking to buy another BMW. In my case, the issue was not a safety hazard preventing the car to be safely driven. The allowed me to drive it for 2 months while I waited for my new ordered BMW to arrive. They may also let you drive a BMW loaner for a period of time to help out. Ask them for help if you need it.

My experience was excellent and I have nothing but good things to say about how I was treated by BMW customer relations.

Another word of advice for anyone looking to buy a used BMW: I was told that my car could not be purchased by a BMW dealer after the buyback. The car was salvage auctioned in California and purchased by an independent used car dealer in Texas. I found it for sale online a few months after my transaction. The dealer made no mention of the buyback and the Carfax showed nothing about all the attempted repairs or buyback.

Be very suspicious if a Carfax report shows a low mileage, almost new vehicle being transferred from one state to another. I believe the title can be washed in some states due to differing laws.

[admranger]

My concern w/this is that the total cost of ownership getting into a new vehicle today is much higher than it was a couple of years ago.

Tell BMW you'd like a new 530e under the same terms as the last one (same discount percentage, money factor if leased, interest rate if financed). Maybe they'll bite. Maybe they won't but you'll never know if you don't ask.

Don't ask for a new X5 50e at invoice or anything nuts, but a like for like move to a new 2023 530e they may go for.

Or just ask for a fully loaded iX M60 at invoice as you're going in position. That sets the negotiation bar unreasonably high and you can work from there. Meet them smack dab in the middle [Ed Bolian style] and settle for an iX 50 at invoice.

[LuvMyE92]

I did this back in the 90s. Things have changed. There was no team back then, just me and the regional rep arguing, er... negotiating.

In my case, part of the deal was that I had to buy a new BMW. But they sold it to me at dealer cost (lower than invoice) so I was happy in the end.

Buybacks are often not considered to be a lemon law car, so they are not reported to carfax as such. That's why BMW prefers to handle it before you take them to court under lemon laws, they won't get as much for it at auction.

[frederickhsu]

Originally Posted by jcal65

I went through a buyback with BMW on a convertible I owned. I was told my car could not be repaired and BMW would buy it back after 5 attempts to fix it.

I am in California and unless things have changed since 2011, this is how the process works:

BMW will present you with a repurchase agreement spelling out how much they will pay you. They will deduct for mileage you put on the vehicle prior to the first visit to address the problem.

The calculation will be similar to this example:

BMW payment to customer
Down payment $5,000.00
Lease/finance payments made $10,000.00
Registration fee $600.00
Total $15,600.00

Amount attributable to use by customer before customer first delivered the vehicle for correction of the problem that gave rise to the claimed defect. (Assume 1,200 miles for this example)

Total sale price $60,000.00 X 1,200 miles/120,000 = $600.00 deduction

Total payment by BMW to Customer: $15,600.00 - $600.00 = $15,000.00

Once you agree, they will have an inspector arrange a time for you to bring the car to the nearest dealer to hand off the car. Make sure you have both keys and owner’s manuals, or they will deduct for these missing. Also, the car needs to have all its original equipment. They could also deduct for dents or other damage, if present. The inspection will be like a lease turn in.

You will be asked to sign some papers releasing the vehicle to BMW and you be presented with a check for the agreed amount, if the inspection meets their criteria.

Some advice: BMW will work with you if you are looking to buy another BMW. In my case, the issue was not a safety hazard preventing the car to be safely driven. The allowed me to drive it for 2 months while I waited for my new ordered BMW to arrive. They may also let you drive a BMW loaner for a period of time to help out. Ask them for help if you need it.

My experience was excellent and I have nothing but good things to say about how I was treated by BMW customer relations.

Another word of advice for anyone looking to buy a used BMW: I was told that my car could not be purchased by a BMW dealer after the buyback. The car was salvage auctioned in California and purchased by an independent used car dealer in Texas. I found it for sale online a few months after my transaction. The dealer made no mention of the buyback and the Carfax showed nothing about all the attempted repairs or buyback.

Be very suspicious if a Carfax report shows a low mileage, almost new vehicle being transferred from one state to another. I believe the title can be washed in some states due to differing laws.

Thank you so much for the info it gave me a lot to think about. I only put 6000 miles on this vehicle since I purchased it so I’m pretty sad this happened. I’m not exactly sure if I do you want another BMW but yeah I was thinking if they did give me a new 530 E maybe I would bite

[frederickhsu]

Originally Posted by admranger

My concern w/this is that the total cost of ownership getting into a new vehicle today is much higher than it was a couple of years ago.

Tell BMW you'd like a new 530e under the same terms as the last one (same discount percentage, money factor if leased, interest rate if financed). Maybe they'll bite. Maybe they won't but you'll never know if you don't ask.

Don't ask for a new X5 50e at invoice or anything nuts, but a like for like move to a new 2023 530e they may go for.

Or just ask for a fully loaded iX M60 at invoice as you're going in position. That sets the negotiation bar unreasonably high and you can work from there. Meet them smack dab in the middle [Ed Bolian style] and settle for an iX 50 at invoice.

LOL iX! Yea in my dreams haha. Good plan though.

[frederickhsu]

Originally Posted by LuvMyE92

I did this back in the 90s. Things have changed. There was no team back then, just me and the regional rep arguing, er... negotiating.

In my case, part of the deal was that I had to buy a new BMW. But they sold it to me at dealer cost (lower than invoice) so I was happy in the end.

Buybacks are often not considered to be a lemon law car, so they are not reported to carfax as such. That's why BMW prefers to handle it before you take them to court under lemon laws, they won't get as much for it at auction.

Dealers are always shady

[frederickhsu]

UPDATE:

They denied the repurchase, even though the dealership was the one that initiated the claim with corporate. Corporate requested my vehicle to be brought in for another service to confirm if the same issue still exist. As of now I am still waiting on corporate’s decision, whether or not to re-purchase since the dealership did confirm that this issue still exists.

I am getting unhopeful of the repurchase. Is it cause my vehicle is a certified pre owned, it is still under CPO warranty but the manufacture warranty expired last Nov. The dealer sounded confused on why the claim was originally denied and was adamant that there is still no fix.

Originally Posted by jcal65

I went through a buyback with BMW on a convertible I owned. I was told my car could not be repaired and BMW would buy it back after 5 attempts to fix it.

I am in California and unless things have changed since 2011, this is how the process works:

BMW will present you with a repurchase agreement spelling out how much they will pay you. They will deduct for mileage you put on the vehicle prior to the first visit to address the problem.

The calculation will be similar to this example:

BMW payment to customer
Down payment $5,000.00
Lease/finance payments made $10,000.00
Registration fee $600.00
Total $15,600.00

Amount attributable to use by customer before customer first delivered the vehicle for correction of the problem that gave rise to the claimed defect. (Assume 1,200 miles for this example)

Total sale price $60,000.00 X 1,200 miles/120,000 = $600.00 deduction

Total payment by BMW to Customer: $15,600.00 - $600.00 = $15,000.00

Once you agree, they will have an inspector arrange a time for you to bring the car to the nearest dealer to hand off the car. Make sure you have both keys and owner’s manuals, or they will deduct for these missing. Also, the car needs to have all its original equipment. They could also deduct for dents or other damage, if present. The inspection will be like a lease turn in.

You will be asked to sign some papers releasing the vehicle to BMW and you be presented with a check for the agreed amount, if the inspection meets their criteria.

Some advice: BMW will work with you if you are looking to buy another BMW. In my case, the issue was not a safety hazard preventing the car to be safely driven. The allowed me to drive it for 2 months while I waited for my new ordered BMW to arrive. They may also let you drive a BMW loaner for a period of time to help out. Ask them for help if you need it.

My experience was excellent and I have nothing but good things to say about how I was treated by BMW customer relations.

Another word of advice for anyone looking to buy a used BMW: I was told that my car could not be purchased by a BMW dealer after the buyback. The car was salvage auctioned in California and purchased by an independent used car dealer in Texas. I found it for sale online a few months after my transaction. The dealer made no mention of the buyback and the Carfax showed nothing about all the attempted repairs or buyback.

Be very suspicious if a Carfax report shows a low mileage, almost new vehicle being transferred from one state to another. I believe the title can be washed in some states due to differing laws.

[jcal65]

What did the dealer diagnose as the specific problem with your car?

[frederickhsu]

Originally Posted by jcal65

what did the dealer diagnose as the specific problem with your car?

faults stored pertaining to ihka missing messages.

[frederickhsu]

Got my car back. Nothing has changed… I hope corporate will help

[admranger]

Originally Posted by frederickhsu

Got my car back. Nothing has changed… I hope corporate will help

Lawyer up. One letter and things will quickly resolve themselves.

[frederickhsu]

Originally Posted by admranger

Lawyer up. One letter and things will quickly resolve themselves.

That’s my next step.. thank you!

[Warp Ten]

I just started looking at this thread. I hope you can get some satisfaction. Frankly I am surprised that BMW NA had at some point said they would buy the car back. Did BMW actually send something directly to you in writing or is this just discussions with the dealer? You said it was a used car purchase covered by a CPO warranty. I sold BMWs and Minis in my early retirement. I never heard of BMW buying back a used car sold by a dealer; I have heard of BMW buybacks of a new cars purchased and have seen a collateral substitution on a new leased car. Also, while I am not a lawyer, I am not sure that California's Lemon Law is applicable to a used car purchase. It would seem that your issue is more with the dealer who sold the car. If you are getting a runaround from the dealer it might well be a good idea to consult with a lawyer to see if you really do have legitimate recourse to the dealer or BMW. If BMW is really talking seriously about a repurchase then that is great; I just never witnessed it myself. Good luck with your quest. --Bob

[frederickhsu]

Originally Posted by Warp Ten

I just started looking at this thread. I hope you can get some satisfaction. Frankly I am surprised that BMW NA had at some point said they would buy the car back. Did BMW actually send something directly to you in writing or is this just discussions with the dealer? You said it was a used car purchase covered by a CPO warranty. I sold BMWs and Minis in my early retirement. I never heard of BMW buying back a used car sold by a dealer; I have heard of BMW buybacks of a new cars purchased and have seen a collateral substitution on a new leased car. Also, while I am not a lawyer, I am not sure that California's Lemon Law is applicable to a used car purchase. It would seem that your issue is more with the dealer who sold the car. If you are getting a runaround from the dealer it might well be a good idea to consult with a lawyer to see if you really do have legitimate recourse to the dealer or BMW. If BMW is really talking seriously about a repurchase then that is great; I just never witnessed it myself. Good luck with your quest. --Bob

Thank you so much for the info! Yea that was why I was surprised chase I bought a certified pre owned. Yea the BMW dealer were the ones that brought up the repurchase. I hope it works out in the end.. but yes I’m getting the run around forsure.. as of now my claim is still at corporate and I’m waiting for an answer.

[Joe-BMW33]

BMW North America will be buying the car back, not the dealer, so whether the dealer is shady or not does not matter. I would expect full purchase price returned to you if you want to cash out, or they will try to offer you the same car or the value of your car towards another. This is much cheaper for them obviously.

I don't think you have anything to worry about. There were a TON of 2002 E65 buybacks. Everyone got full price.

[frederickhsu]

Originally Posted by Joe-BMW33

BMW North America will be buying the car back, not the dealer, so whether the dealer is shady or not does not matter. I would expect full purchase price returned to you if you want to cash out, or they will try to offer you the same car or the value of your car towards another. This is much cheaper for them obviously.

I don't think you have anything to worry about. There were a TON of 2002 E65 buybacks. Everyone got full price.

Even if I bought it CPO? They denied the first repurchase already and said they wanted another service record and when the dealer took it back they checked my tire pressure and confirmed the check engine light was the same issue so they returned the car to me..

[Joe-BMW33]

Originally Posted by frederickhsu

Even if I bought it CPO? They denied the first repurchase already and said they wanted another service record and when the dealer took it back they checked my tire pressure and confirmed the check engine light was the same issue so they returned the car to me..

Sorry, I missed the part about CPO. I thought you bought it new and the dealer initiated the buy back. I didn't read that you were in a dog fight. My mistake for not seeing it was a 2019.

I've had experience with a CPO and a dealer not fixing the issue after 5-6 tries and BMW NA was useless.

Sorry for the bad news.