[MR CROWN]

So long story short, BMW of Fremont over filled my power steering reservoir and it started over flowing from the breather hole and made a bit of a mess. I called back and complained and they are offering to clean it up along with a "full detail". I have a jet black car and hand wash it every week. I'm concerned about what is actually included in this "detail" and if I should just have them do it or if them detailing will create swirls. Thoughts? Especially those with a black car lol.

Has anyone ever had a "detail" done by BMW?

[VTECaddict]

YMMV depending on the detailer that works at the dealer.

[Agentphish]

I think you are completely within your right to ask for a breakdown of exactly what their "full detail" entails. I'm sure you can ask to speak with the detailer as well since you have your concerns. I have been told (don't know if accurate) that Steven's Creek has a tunnel wash they regularly put cars through but I'm not sure about how it works if you get a "full detail".

The dealership where I lived formerly in PA, had two dedicated wash bays in the shop area and guys who were detailing cars in those bays.

[Underground6t9]

if youre that puicky then don't have it detailed. Its just a car.

[P1]

I'd be worried mate. Even if they tell you they have the right tools, what if the guy actually doing the detailing is clueless? Don't do it. Just ask them for a gift certificate or something.

[mansito]

I would not take my car to a dealer for detail work. If you want your car detailed correctly call a professional detailer.

[mt145]

I work in the clean up and detail department of a BMW dealership. idk about your local, but we're very serious about the quality of the detail and that kind of thing. Being a luxury dealership (we do Mercedes and Porsche too), we would get a bad rep fast if our detailers were awful. I'd assume that's the same for your dealership.
What you're worried about is if the person is adept with the polisher, right? I'd look at the cars around the lot. See if the paint is swirled, all that jazz. Maybe not old cars, but CPO stuff and new cars. A lot of them get detailed and polished right off the truck before they can hit the lot. In particular, the show room cars. Those will not go in without a good polish. Look past the fingerprints and scratches though, people looking at them tend to do that. Hope that helps.

[bender rodriguez]

Originally Posted by mt145

I work in the clean up and detail department of a BMW dealership. idk about your local, but we're very serious about the quality of the detail and that kind of thing. Being a luxury dealership (we do Mercedes and Porsche too), we would get a bad rep fast if our detailers were awful. I'd assume that's the same for your dealership.
What you're worried about is if the person is adept with the polisher, right? I'd look at the cars around the lot. See if the paint is swirled, all that jazz. Maybe not old cars, but CPO stuff and new cars. A lot of them get detailed and polished right off the truck before they can hit the lot. In particular, the show room cars. Those will not go in without a good polish. Look past the fingerprints and scratches though, people looking at them tend to do that. Hope that helps.

I doubt you guys do a full polish working you way down from heavy polish to fine.

Guessing some sort of one step fine polish and call it a day.