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2Addicts | BMW 2-Series forum Technical Topics Mechanical Maintenance and TSBs: Break-in | Oil & Fluids | Servicing | TSB Service call 2500 miles before due? (Also: "Chassis Malfunction?")

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      10-14-2015, 12:28 PM   #1
Viffermike
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Service call 2500 miles before due? (Also: "Chassis Malfunction?")

I've had my 228i M Sport (no THP) for 7 months; she's got 5,100 miles on it, and the service indicator says I'm due for my first service in 2,500 miles. (Yes, less than 10K; I drive rather spiritedly. )

Issue No. 1: So I received a call yesterday from my dealer saying that my car is telling them that it's due for service. Odd, since it's nowhere close to that, both in terms of time and mileage. I call this morning, and the advisor says that my car's indicating that it's approaching 'that time' for the first warranty oil change. Anyone else have a service call this early in the cycle?

Issue No. 2: Before I called the service dept. back this morning (on the way to work), I received a warning on iDrive about a "Chassis Stabilization" issue, and the car instructed me to drive moderately and have the car serviced. This also happened about 3 months into ownership, as I was backing out of a parking space; I ignored that one since the car felt fine. I'm figuring that it's a faulty sensor, but still ... how could such a warning pop up on a non-THP-equipped car? What about the chassis can be electronically monitored so as to throw a code?
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      10-14-2015, 04:47 PM   #2
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Issue 1 - guess it's got to do with purchase date rather than miles? They run computer dates and that is called up to remind you -- my best shot on THAT.

Issue 2- you most likely have a up/down movement sensor in left or right front shock. The wire or sensor could be faulty or loose. I had same thing--left side first, and warned me as I went around a normal corner in town to drive slowly. Got it fixed with no problem and then about 2 months later same thing--on right side. Must have had a supplier that sent some faulties thru the line.

It does not alter the driving...it's just the sensor telling the computer something is not right registering correctly. Good luck with it...just take it in and it'll be done.
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      10-16-2015, 01:45 PM   #3
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Update: My dealer is, indeed, doing the 1-year/10K scheduled maintenance on my car now. My car has 5,090 miles and was delivered a little more than 7 months ago; iDrive indicated that it as due for service in 2,500 miles. My SA said the car just fell into the zone when it could be done and covered by the free scheduled maintenance plan.

So, for reference for others: it appears that the typical "10 percent rule" that applies to scheduled maintenance doesn't apply to our cars. By mileage, mine's just below 33 percent, and by time it's right at 40 percent ...

Also: the "Chassis Stabilization" issue is apparently a somewhat common occurrence with non-THP 228s. It's a software glitch. Good thing I haven't coded my car yet ...
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      10-28-2015, 06:00 PM   #4
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How fast does the service indicator counts down? In my old M coupe every time I drove it, the miles went down by 25/50 mile increments. In my new car it has not moved?? Have driven for 600 miles already.
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      10-29-2015, 10:17 AM   #5
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Quote:
Originally Posted by doccyber View Post
How fast does the service indicator counts down? In my old M coupe every time I drove it, the miles went down by 25/50 mile increments. In my new car it has not moved?? Have driven for 600 miles already.
Mine ticks down in 100-mile increments.
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      11-13-2015, 05:47 PM   #6
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What was the actual production date? 12 months would start from production date in the cars computer and not when you bought it.
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      11-14-2015, 09:51 AM   #7
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Quote:
Originally Posted by Lucky13
What was the actual production date? 12 months would start from production date in the cars computer and not when you bought it.
I ordered my car; production was in early February (I forget the exact date), delivery was March 11. Still waaaay before a year.

Look for another thread on this in the general 2Addicts forum. Others are getting the 'early call' for the first scheduled service on N20/26 engines.

Another addendum: my service counter was reset to 8K miles, not 10K -- which means the latest my car will have its second scheduled maintenance is 13K. Not 20K. 13K!
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      11-14-2015, 03:51 PM   #8
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My guess is your dealer called because your car sent something regarding the malfunction and not the oil change. Your dealer isn't following the procedure for an early oil change which would be the 12 months. I got an oil change by the dealer at 4,400 miles but it was 12 months from production. Getting an early oil change for free is a good thing anyway. I have an M235i so different engine but same program. Do you drive mostly stop and go city driving which would account for it falling in the 8,000 range. I have an N20 in our X1 and never got an early call for an oil change and it has 25,000 miles on it. The zone for giving a free change is supposed to be 30 days not 5 months. I'm just saying this because I have bought 16 new BMW's but they change the program constantly and dealers can do what they want as long as BMW USA pays for it.
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      11-16-2015, 09:34 AM   #9
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Quote:
Originally Posted by Lucky13 View Post
My guess is your dealer called because your car sent something regarding the malfunction and not the oil change. Your dealer isn't following the procedure for an early oil change which would be the 12 months.
That's not the case. The call was specifically for scheduled maintenance -- I verified this with both the service assistant and the SA -- and the call came before my car threw a code related to a chassis malfunction. See my post in this thread before; this is happening with other N20 2-series.

Quote:
Originally Posted by Lucky13 View Post
Getting an early oil change for free is a good thing anyway. I have an M235i so different engine but same program.
Early oil change: completely agree. Same program: only to a point. As you note below, service intervals have wavered for both engines, independent of each other, ever since they went into service -- particularly in Europe.

Quote:
Originally Posted by Lucky13 View Post
Do you drive mostly stop and go city driving which would account for it falling in the 8,000 range. I have an N20 in our X1 and never got an early call for an oil change and it has 25,000 miles on it.
Yes; short-trip and stop-and-go driving is plainly part of the reason. But that can only account for part of it, particularly since one of the two other cases of this I know of so far doesn't involve a car that is operated with the same driving behavior.

Quote:
Originally Posted by Lucky13 View Post
The zone for giving a free change is supposed to be 30 days not 5 months. I'm just saying this because I have bought 16 new BMW's but they change the program constantly and dealers can do what they want as long as BMW USA pays for it.
Yes, it can, and I'm glad it does. (Actually, the zone is 10 percent of mileage and/or time.) There is plainly a permutation, however, with the N20 in the 2-series for which considerably early service intervals are called for by BMW NA, and possibly BMW AG -- and that is not communicated to the driver via iDrive. My car doesn't consume oil (as some do), was broken in properly per BMW's recommendation, and is maintained and cared for well.
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