e92-lighting.com really slow?!?

theastroeffect · 11-17-2015, 09:30 AM

Good god, It's been 2 weeks and I haven't gotten as much as a tracking number from them. Any other experiences with this vendor?

Emailed several times, even chatted with a "rep" on their website customer chat platform who assured me that they would be sending me a tracking number days ago and still never received it.

I searched the forums and saw a few pretty bad reviews (after I placed my order) but I also saw a few positive reviews which gave me some hope... so far I've been let down lol.

RiderCoach Lar · 11-17-2015, 10:19 AM

Placed an order with them a week ago. Sent an email last Thursday asking when item would ship. As of yesterday afternoon, no reply. I also tried the website Chat yesterday afternoon. Literally waited 50 minutes for a reply then I gave up. I immediately filed a claim with PayPal and sent them an email (through PayPal) instructing them to cancel my order and refund my money.

THAT got their attention and last night they replied to my email from last Thursday saying the order had shipped and gave me a tracking number. According to the time stamp on the tracking number, it was several hours after I told them to cancel the order. I have spoken to PayPal this morning and I'm very confident my money will be refunded.

This vendor is, at best, VERY UNRELIABLE. He is great at bad-mouthing his competition and touting his products as "the best" but, as many have posted here already (shame on me for not listening), his customer service and reliability is non-existent.

theastroeffect · 11-17-2015, 10:33 AM

Too bad I didn't go through Paypal, maybe I might still be able to get my money back through my credit card today. I'll give my bank a call and sort it out.

Not confident dealing with this vendor anymore.

CrippledLucifer · 11-18-2015, 08:40 AM

Yeah, suffered the same when I ordered my LED AE. I thought about giving them a try too after reading some positive reviews. I figured maybe they had pulled their shit together, but apparently not.

The DTEC V10's blew out in less than 6 months as well as the DTEC V9's (I splurged on both for AE as well as fog). Very bad customer service and poor quality products to boot. Take your business elsewhere.

snaimpally · 11-22-2015, 11:29 AM

I ordered smoked side markers from E92Lighting a few months ago. All my communication was through PM and they always responded quickly. After I placed my order, I did get a tracking number right away. However, after 2 weeks, I hadn't received my order so I PM'd and they re-sent and then I got them in a few days. So it all ended well. But did take a while to get the merchandise.

mcmahand · 11-23-2015, 06:09 PM

Stayed positive until received wrong parts after long shipping delay. I gave up and just filled dispute with payment company.

hongsc · 11-24-2015, 01:16 PM

Have to agree they have terrible, terrible customer service. I would never, ever deal with them "again."

acerboo · 11-28-2015, 02:55 PM

odd ive bough twice from them and have no complaints

Arwidrh · 11-29-2015, 06:16 AM

Its 4 weeks now and still waiting for the bulbs
Sent few emails with no answer. They should be banned.

BMW_ANTHONY · 12-03-2015, 10:28 AM

One of my angel eyes went out. My order did take about 2 weeks to get to my house though. They had created my tracking label but took them like a week to actually ship it out. When i emailed them they sent me a response within 48 hours. So not an awful experience, just tested my patience. I am pleased with what i got though!

11-17-2015, 09:30 AM	#1
theastroeffect New Member 0 Rep 6 Posts Drives: E90 328xi Pre-LCI N52 Join Date: Nov 2015 Location: Toronto iTrader: (0)	e92-lighting.com really slow?!? Good god, It's been 2 weeks and I haven't gotten as much as a tracking number from them. Any other experiences with this vendor? Emailed several times, even chatted with a "rep" on their website customer chat platform who assured me that they would be sending me a tracking number days ago and still never received it. I searched the forums and saw a few pretty bad reviews (after I placed my order) but I also saw a few positive reviews which gave me some hope... so far I've been let down lol. Last edited by theastroeffect; 12-02-2015 at 09:49 AM..
	Appreciate 0 Tweet Quote

11-17-2015, 10:19 AM	#2
RiderCoach Lar New Member 2 Rep 25 Posts Drives: 335d Join Date: Nov 2015 Location: Chicago, IL iTrader: (0)	Placed an order with them a week ago. Sent an email last Thursday asking when item would ship. As of yesterday afternoon, no reply. I also tried the website Chat yesterday afternoon. Literally waited 50 minutes for a reply then I gave up. I immediately filed a claim with PayPal and sent them an email (through PayPal) instructing them to cancel my order and refund my money. THAT got their attention and last night they replied to my email from last Thursday saying the order had shipped and gave me a tracking number. According to the time stamp on the tracking number, it was several hours after I told them to cancel the order. I have spoken to PayPal this morning and I'm very confident my money will be refunded. This vendor is, at best, VERY UNRELIABLE. He is great at bad-mouthing his competition and touting his products as "the best" but, as many have posted here already (shame on me for not listening), his customer service and reliability is non-existent.
	Appreciate 0 Quote

11-17-2015, 10:33 AM	#3
theastroeffect New Member 0 Rep 6 Posts Drives: E90 328xi Pre-LCI N52 Join Date: Nov 2015 Location: Toronto iTrader: (0)	Too bad I didn't go through Paypal, maybe I might still be able to get my money back through my credit card today. I'll give my bank a call and sort it out. Not confident dealing with this vendor anymore.
	Appreciate 0 Quote

11-18-2015, 08:40 AM	#4
CrippledLucifer First Lieutenant 127 Rep 369 Posts Drives: '09 E90 328i 6MT, '16 F10 535i Join Date: Oct 2013 Location: Ottawa, Ontario iTrader: (0) Garage List 2016 BMW 535i [0.00] 2009 BMW 328i [0.00]	Yeah, suffered the same when I ordered my LED AE. I thought about giving them a try too after reading some positive reviews. I figured maybe they had pulled their shit together, but apparently not. The DTEC V10's blew out in less than 6 months as well as the DTEC V9's (I splurged on both for AE as well as fog). Very bad customer service and poor quality products to boot. Take your business elsewhere.
	Appreciate 0 Quote

11-22-2015, 11:29 AM	#5
snaimpally Major 136 Rep 1,192 Posts Drives: 2011 335i MT Join Date: Mar 2014 Location: Austin, TX iTrader: (9) Garage List 2011 BMW 335i [0.00]	I ordered smoked side markers from E92Lighting a few months ago. All my communication was through PM and they always responded quickly. After I placed my order, I did get a tracking number right away. However, after 2 weeks, I hadn't received my order so I PM'd and they re-sent and then I got them in a few days. So it all ended well. But did take a while to get the merchandise. __________________ PTF Map, Pure Turbo Stage 1, GFB DV+, Mfactory LSD, AA FMIC, B12 Pro Kit, M3 FCA, AR DP and Dynavin N6, Mosconi AS100.4, AS100.4, AS200.2, Micro Precision tweeters & woofers, Esotar2 1200
	Appreciate 0 Quote

11-23-2015, 06:09 PM	#6
mcmahand Private 23 Rep 97 Posts Drives: 2011 335D \| 2013 X5D Join Date: Oct 2014 Location: Charlotte,NC iTrader: (2)	Stayed positive until received wrong parts after long shipping delay. I gave up and just filled dispute with payment company.
	Appreciate 0 Quote

11-24-2015, 01:16 PM	#7
hongsc Captain 153 Rep 982 Posts Drives: 2011 BMW 328i Join Date: Jul 2013 Location: Amazon Prime iTrader: (1)	Have to agree they have terrible, terrible customer service. I would never, ever deal with them "again." __________________ 2011 BMW 328i Space Grey\|18" Avant Garde m359\|Michelin Pilot Sport A/S2\|Eibach Pro-Kit Springs\|Koni FSD\|M3 U+L Control Arms\|Lux Angel Eyes\|Stoptech\|Hawk 5.0\|aFe Race Pipes\|BMW PE
	Appreciate 0 Quote

11-28-2015, 02:55 PM	#8
acerboo Brigadier General 179 Rep 3,923 Posts Drives: e92 335d lci Join Date: Jul 2008 Location: kent iTrader: (2)	odd ive bough twice from them and have no complaints
	Appreciate 0 Quote

11-29-2015, 06:16 AM	#9
Arwidrh Private First Class 11 Rep 162 Posts Drives: 09 335xi E92 Join Date: Aug 2010 Location: Stroudsburg, PA iTrader: (0) Garage List 2009 335xi [10.00]	Its 4 weeks now and still waiting for the bulbs Sent few emails with no answer. They should be banned. __________________ JB4 \| aFe DCI \| AR Catless DP\| Helix FMIC \| ER CP \| Forge DVs \| BMS OCC \| 19" Forgestar F14 \| H&R \| Matte White Vinyl Wrap \| ORION V2 + Blackout \| M3 Front Bumper \| CF CSL Trunk \| M3 Side skirts \| M-tech Rear + DD Quad diffuser + REMUS RACE QUAD \|... \|
	Appreciate 0 Quote

12-03-2015, 10:28 AM	#10
BMW_ANTHONY Private First Class 30 Rep 165 Posts Drives: 2011 BMW M3 Join Date: Jun 2014 Location: Lafayette Indiana iTrader: (0) Garage List 2006 BMW 330xi [0.00]	One of my angel eyes went out. My order did take about 2 weeks to get to my house though. They had created my tracking label but took them like a week to actually ship it out. When i emailed them they sent me a response within 48 hours. So not an awful experience, just tested my patience. I am pleased with what i got though! Attached Images
	Appreciate 0 Quote