Turbos failing, wastegates don't rattle "bad enough" according to BMW, wtf..!!!

BeastMode335i · 11-23-2015, 11:03 PM

So I've brought my car to BMW three times now and each time they would blame my vehicles smoking on something else, however now I've replaced all the things they've attributed to be causing my smoking issue and it's only worse..!! Injectors, Plugs, Valve Cover, PCV valve, PCV Check Valve Hose, Oil Filter Housing Gasket, and also the Oil Cooler Housing Gasket.. Since day 1 I've been telling them I believe it's my turbos, and I do have some wastegate rattle but according to the dealer "it's definitely there, but don't think it's bad enough to warrant replacement under the service bulletin" and now I honestly think one if not both turbos are shot because it just plumes white smoke from the second it's started until minutes after it's shut off..

I called BMWNA today and they said they'll call the dealer AGAIN and see if they want to take another shot at diagnosing it but it's been to two dealers both 20 miles apart and they're really my only options since all the other dealerships are so far away.. BMWNA told me they have to stand behind their mechanics findings so if they're saying it's not bad enough than that's what they have to honor.. Why couldn't I have one of those lovely dealerships like some of you have encountered that sees the problem and fixes it, especially when it's under warranty for that VERY SAME FRIGGIN PROBLEM..!!

Ahhh, frustrated for days...!! Sorry guys just needed to rant for a second as I'm sure plenty have been in my shoes before.. I've done my own wrenching and I've concluded it's my turbos that are bad and I solely blame it on the wastegate malfunctioning, yet BMW does not see it as such.. smfh..!!

That's all, g'nite..

MJ80. · 11-23-2015, 11:40 PM

I would just go for a drive mate, obviously retarded techs at those two dealerships, go to the next one, all that smoke sounds horrible, shouldnt be any smoke so that should be more than reason enough.

John 070 · 11-24-2015, 04:49 AM

If it's two dealerships they are likely correct. They have no reason to not replace them and waste their own time diagnosing them. What exactly is the issue you are experiencing? White smoke? I'd be worried about worse. If white smoke, definitely not normal. Rather than insist on turbos, tell them get rid of the smoke, don't insist on turbos, let them figure it out.

BeastMode335i · 11-24-2015, 06:44 AM

Quote:

Originally Posted by John 070

If it's two dealerships they are likely correct. They have no reason to not replace them and waste their own time diagnosing them. What exactly is the issue you are experiencing? White smoke? I'd be worried about worse. If white smoke, definitely not normal. Rather than insist on turbos, tell them get rid of the smoke, don't insist on turbos, let them figure it out.

I'm losing about 1qt of oil in 300 miles, car smokes like crazy, it's blueish/white so I know it's oil plus factored in my oil loss, plugs look fine, injectors are brand new, all gaskets that could contribute to this issue have been replaced aside from those within the turbos...

I didn't know if it was turbos or not until I started asking around on here and it seemed like a very popular issue.. Car is bone stock, never tuned, modded, and just over 70k miles..

DJtoad · 11-24-2015, 07:06 AM

The problem is the 8 year / 82,000 mile extended warranty on the turbos is only for significant wastegate rattle, not blown seals. If you have minor wastegate rattle you may have a hard time getting a dealer to replace one or both under the extended warranty because they may not get reimbursed by BMW NA once they send the defective turbo(s) in for inspection. If you can get one of the service managers to contact BMW NA on your behalf and state that there is some wastegate rattle plus blown seals, you may be able to get at least partial "good will" coverage.

Gohan335i7 · 11-24-2015, 07:14 AM

Find a reputable Indy shop to replace your turbos. You do not need to take it to BMW directly to get your new turbos,& trust me your going to want them b4 you hit 82,000 miles because that's when the warranty expires. Do what you have to do to get those brand new Turbos. Also, don't take your car to the dealership anymore , they are all full of it as I'm sure you have already concluded. Your wallet and car can will thank you !! - E90 Gohan335i7

ArcticRik · 11-24-2015, 07:39 AM

Keep trying other dealers, I had fields in Orlando change mines under the extended warranty last year.

BeastMode335i · 11-24-2015, 07:41 AM

BMW told me back in July when I first went in for a diagnostic that my turbos were fine so I kept driving the car and would only notice bits of smoke here and there, and now it's basically undriveable and plumes white smoke from start to finish.. If I knew the seals were going out back when I first brought it to them when they were saying "it's pcv related" I would have stopped driving and addressed the issue then.. You can definitely hear a slight rattle, and in my head I'm thinking a $50k car shouldn't rattle at all, but then they told me "it's rattling, but not bad enough to replace the turbos" that made no sense to me! I read horror stories about dealerships all the time, and I always just assumed it'd never happen to me but now I'm starting to see what everybody is talking about..

Basically, my car was misdiagnosed and as a result of such, now has an even bigger problem that I'd be amazed if they were willing to admit guilt to, and step up to the plate and help me out...

BeastMode335i · 11-24-2015, 08:16 AM

Thanks for all your feedback guys, I didn't know an indy could replace them under the wastegate warranty..

SlimE92 · 11-24-2015, 08:20 AM

Quote:

Originally Posted by BeastMode335i

Thanks for all your feedback guys, I didn't know an indy could replace them under the wastegate warranty..

Me either. I would probably try another dealer. I know u said u tried both local but who knows might get lucky on the 3rd try

BeastMode335i · 11-24-2015, 01:22 PM

Quote:

Originally Posted by SlimE92

Me either. I would probably try another dealer. I know u said u tried both local but who knows might get lucky on the 3rd try

Called back to Naples BMW and explained to the Service Manager what was going on and he said I should call BMWNA and tell them that I want to get at least the first four hours of service waived given the circumstance.. I figured that he would be able to do it there at the dealer but I guess the powers that be must give the OK first..??!?

Gohan335i7 · 11-24-2015, 04:49 PM

Sorry for what your going through beast, & all the horror dealership stories are true!! On your turbos, you can Definetly take it to the Indy shop and get em replaced under the wastegate warranty. I did mine a couple of weeks back, they replaced both turbos with brand new ones with some other things connected to them that I cant identify because I'm not a mechanic,

but the Point is they replaced not just the turbos but the stuff that was connected to them also. I wouldn't have even known about the turbo warranty if it wasn't for my trusted Indy shop. Good Luck Beast!! - Gohan335i7 E90post--

NotQuickEnough · 11-24-2015, 05:24 PM

Quote:

Originally Posted by Gohan335i7

Sorry for what your going through beast, & all the horror dealership stories are true!! On your turbos, you can Definetly take it to the Indy shop and get em replaced under the wastegate warranty. I did mine a couple of weeks back, they replaced both turbos with brand new ones with some other things connected to them that I cant identify because I'm not a mechanic,

but the Point is they replaced not just the turbos but the stuff that was connected to them also. I wouldn't have even known about the turbo warranty if it wasn't for my trusted Indy shop. Good Luck Beast!! - Gohan335i7 E90post--

Who reimburses the indies? Is it BMW NA? Could I take my Canadian car to a USA indie? :P

ferocity02 · 11-24-2015, 06:04 PM

I drove 200 miles one-way to a dealer to get my turbos replaced under the extended warranty. They were no-hassle so it was worth it, especially since a turbo replacement out of warranty is probably a $3500+ job.

BeastMode335i · 11-24-2015, 09:41 PM

Quote:

Originally Posted by Gohan335i7

Sorry for what your going through beast, & all the horror dealership stories are true!! On your turbos, you can Definetly take it to the Indy shop and get em replaced under the wastegate warranty. I did mine a couple of weeks back, they replaced both turbos with brand new ones with some other things connected to them that I cant identify because I'm not a mechanic,

but the Point is they replaced not just the turbos but the stuff that was connected to them also. I wouldn't have even known about the turbo warranty if it wasn't for my trusted Indy shop. Good Luck Beast!! - Gohan335i7 E90post--

Thanks for the input brother, might you mind me asking which indy you went to.?? I'm in Florida too and it sounds like that might be the spot to take it haha..!

BeastMode335i · 11-25-2015, 07:06 AM

Thanks for the info..!! It's good to know that there are still individuals out there who are interested in helping people not only for a paycheck..

only1harry · 11-25-2015, 12:59 PM

So this is a BMW 8yr/82k mi. warranty that comes with all e90/92 '07-11 335's?
N54 and N55 engines?

The wastegate on my N55 has been rattling for almost 2 years now driving me nuts, but the dealer said "it's normal". Fricking aholes. I thought there was another simpler fix for the wastegate rattle, instead of replacing the entire turbo, no? Or is turbo replacement (and warranty) for N54 only?

Harry

BeastMode335i · 11-25-2015, 01:23 PM

Quote:

Originally Posted by only1harry

So this is a BMW 8yr/82k mi. warranty that comes with all e90/92 '07-11 335's?
N54 and N55 engines?

The wastegate on my N55 has been rattling for almost 2 years now driving me nuts, but the dealer said "it's normal". Fricking aholes. I thought there was another simpler fix for the wastegate rattle, instead of replacing the entire turbo, no? Or is turbo replacement (and warranty) for N54 only?

Harry

Well I've watched the video on the "fix" and it appears they just tighten a nut on the wastegate actuator arm, but what makes me curious is if that's what fixes it, what's to keep people from just reversing the nut 1/4-1/2 turn and making it rattle in order to get a free turbo out of the deal..?? Just curious...

Gohan335i7 · 11-26-2015, 01:07 PM

Your very welcome Beast! & Happy Thanksgiving! Thank gosh everyone is not in it for just the money !! Keep us updated. Let us know when your turbos get replaced plus how it feels. & get it done sooner rather than later. Then you can say suck it to the stealership! Dont pass 80,000 miles or 82,000. & the warranty is only for N54. I believe .. - Gohan335i7

dannyjones · 11-26-2015, 01:25 PM

N54 has all the extended warranties. Us n55ers don't benefit even when it's the same problematic parts

fun2drive · 11-26-2015, 07:20 PM

The seals on the turbos are more like steel O rings and what causes what you have which is lazy turbo is too much hard driving when the oil is cold. Synthetic flows really well even cold but BMW has a pressure relief valve that once warm works fine, cold it allows more volume and pressure than it should. It builds up in the Turbo bearing housing and once it gets to the top it comes out into the vanes which is where all the smoke is coming from.
If the other poster from Florida would tell you where he took his car I would go there. Your turbos do sound like the seals are compromised and need rebuilt or replaced.
As far as I know the company seems to only want to replace the turbos if the waste gate rattle is bad.
All waste gates rattle some cold. Some rattle really bad some hardly noticeable. They have to because once warm the parts expand and you could have issues with lack of clearance.

If the turbos were not such a PITA you could just pull them send them out and most likely for 500 bucks get them rebuilt excluding any labor.

Please post what gets this solved for you but remember each dealership is a privately owned business and all have different internal rules for what they will try to get BMWNA to agree to. It sounds like no dealership service manager is willing to go to bat for you.

BeastMode335i · 11-27-2015, 10:49 AM

Quote:

Originally Posted by fun2drive

It sounds like no dealership service manager is willing to go to bat for you.

That's exactly what I'm thinking.. They shot down the idea that was it was my turbos before he even saw my car for the first time =/

11-23-2015, 11:03 PM	#1
BeastMode335i Maximus Decimus Meridius 1130 Rep 4,584 Posts Drives: F30 335i Join Date: Apr 2014 Location: Down South iTrader: (2)	Turbos failing, wastegates don't rattle "bad enough" according to BMW, wtf..!!! So I've brought my car to BMW three times now and each time they would blame my vehicles smoking on something else, however now I've replaced all the things they've attributed to be causing my smoking issue and it's only worse..!! Injectors, Plugs, Valve Cover, PCV valve, PCV Check Valve Hose, Oil Filter Housing Gasket, and also the Oil Cooler Housing Gasket.. Since day 1 I've been telling them I believe it's my turbos, and I do have some wastegate rattle but according to the dealer "it's definitely there, but don't think it's bad enough to warrant replacement under the service bulletin" and now I honestly think one if not both turbos are shot because it just plumes white smoke from the second it's started until minutes after it's shut off.. I called BMWNA today and they said they'll call the dealer AGAIN and see if they want to take another shot at diagnosing it but it's been to two dealers both 20 miles apart and they're really my only options since all the other dealerships are so far away.. BMWNA told me they have to stand behind their mechanics findings so if they're saying it's not bad enough than that's what they have to honor.. Why couldn't I have one of those lovely dealerships like some of you have encountered that sees the problem and fixes it, especially when it's under warranty for that VERY SAME FRIGGIN PROBLEM..!! Ahhh, frustrated for days...!! Sorry guys just needed to rant for a second as I'm sure plenty have been in my shoes before.. I've done my own wrenching and I've concluded it's my turbos that are bad and I solely blame it on the wastegate malfunctioning, yet BMW does not see it as such.. smfh..!! That's all, g'nite.. __________________ F30 335i Melbourne Red Metallic M-Sport Package
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11-23-2015, 11:40 PM	#2
MJ80. Major 204 Rep 1,103 Posts Drives: E92 335i DCT Individual Join Date: Oct 2013 Location: Gold Coast, Australia. iTrader: (0)	I would just go for a drive mate, obviously retarded techs at those two dealerships, go to the next one, all that smoke sounds horrible, shouldnt be any smoke so that should be more than reason enough.
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11-24-2015, 04:49 AM	#3
John 070 Lieutenant General 1705 Rep 14,829 Posts Drives: 335i cpe Join Date: Oct 2006 Location: ZSP/ZPP/ZCW iTrader: (0)	If it's two dealerships they are likely correct. They have no reason to not replace them and waste their own time diagnosing them. What exactly is the issue you are experiencing? White smoke? I'd be worried about worse. If white smoke, definitely not normal. Rather than insist on turbos, tell them get rid of the smoke, don't insist on turbos, let them figure it out.
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11-24-2015, 07:06 AM	#5
DJtoad Captain 58 Rep 665 Posts Drives: 2010 535i M Sport Join Date: May 2008 Location: Ellicott City, MD iTrader: (2)	The problem is the 8 year / 82,000 mile extended warranty on the turbos is only for significant wastegate rattle, not blown seals. If you have minor wastegate rattle you may have a hard time getting a dealer to replace one or both under the extended warranty because they may not get reimbursed by BMW NA once they send the defective turbo(s) in for inspection. If you can get one of the service managers to contact BMW NA on your behalf and state that there is some wastegate rattle plus blown seals, you may be able to get at least partial "good will" coverage. __________________ 2010 535i M Sport - Platinum Gray/Dakota Black/Anthracite Bamboo 2016 Jaguar F-Type S AWD - Polar White/Cirrus
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11-24-2015, 07:14 AM	#6
Gohan335i7 Captain 312 Rep 766 Posts Drives: 335i Join Date: Nov 2015 Location: Florida iTrader: (0) Garage List 2010 335i [10.00]	Find a reputable Indy shop to replace your turbos. You do not need to take it to BMW directly to get your new turbos,& trust me your going to want them b4 you hit 82,000 miles because that's when the warranty expires. Do what you have to do to get those brand new Turbos. Also, don't take your car to the dealership anymore , they are all full of it as I'm sure you have already concluded. Your wallet and car can will thank you !! - E90 Gohan335i7
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11-24-2015, 07:39 AM	#7
ArcticRik Enthusiast 167 Rep 1,622 Posts Drives: Arctic Metallic E90 335i Join Date: Jan 2011 Location: Orlando iTrader: (11)	Keep trying other dealers, I had fields in Orlando change mines under the extended warranty last year.
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11-24-2015, 07:41 AM	#8
BeastMode335i Maximus Decimus Meridius 1130 Rep 4,584 Posts Drives: F30 335i Join Date: Apr 2014 Location: Down South iTrader: (2)	BMW told me back in July when I first went in for a diagnostic that my turbos were fine so I kept driving the car and would only notice bits of smoke here and there, and now it's basically undriveable and plumes white smoke from start to finish.. If I knew the seals were going out back when I first brought it to them when they were saying "it's pcv related" I would have stopped driving and addressed the issue then.. You can definitely hear a slight rattle, and in my head I'm thinking a $50k car shouldn't rattle at all, but then they told me "it's rattling, but not bad enough to replace the turbos" that made no sense to me! I read horror stories about dealerships all the time, and I always just assumed it'd never happen to me but now I'm starting to see what everybody is talking about.. Basically, my car was misdiagnosed and as a result of such, now has an even bigger problem that I'd be amazed if they were willing to admit guilt to, and step up to the plate and help me out... __________________ F30 335i Melbourne Red Metallic M-Sport Package
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11-24-2015, 08:16 AM	#9
BeastMode335i Maximus Decimus Meridius 1130 Rep 4,584 Posts Drives: F30 335i Join Date: Apr 2014 Location: Down South iTrader: (2)	Thanks for all your feedback guys, I didn't know an indy could replace them under the wastegate warranty.. __________________ F30 335i Melbourne Red Metallic M-Sport Package
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11-24-2015, 04:49 PM	#12
Gohan335i7 Captain 312 Rep 766 Posts Drives: 335i Join Date: Nov 2015 Location: Florida iTrader: (0) Garage List 2010 335i [10.00]	Sorry for what your going through beast, & all the horror dealership stories are true!! On your turbos, you can Definetly take it to the Indy shop and get em replaced under the wastegate warranty. I did mine a couple of weeks back, they replaced both turbos with brand new ones with some other things connected to them that I cant identify because I'm not a mechanic, but the Point is they replaced not just the turbos but the stuff that was connected to them also. I wouldn't have even known about the turbo warranty if it wasn't for my trusted Indy shop. Good Luck Beast!! - Gohan335i7 E90post--
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11-24-2015, 06:04 PM	#14
ferocity02 Colonel 530 Rep 2,083 Posts Drives: 2013 135is Join Date: May 2014 Location: USA iTrader: (8)	I drove 200 miles one-way to a dealer to get my turbos replaced under the extended warranty. They were no-hassle so it was worth it, especially since a turbo replacement out of warranty is probably a $3500+ job. __________________ 2013 135is DCT Carbon Black Metallic
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11-25-2015, 07:06 AM	#16
BeastMode335i Maximus Decimus Meridius 1130 Rep 4,584 Posts Drives: F30 335i Join Date: Apr 2014 Location: Down South iTrader: (2)	Thanks for the info..!! It's good to know that there are still individuals out there who are interested in helping people not only for a paycheck.. __________________ F30 335i Melbourne Red Metallic M-Sport Package
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11-25-2015, 12:59 PM	#17
only1harry Second Lieutenant 37 Rep 257 Posts Drives: 2011 E92 335i xDrive Join Date: Nov 2013 Location: NY iTrader: (0)	So this is a BMW 8yr/82k mi. warranty that comes with all e90/92 '07-11 335's? N54 and N55 engines? The wastegate on my N55 has been rattling for almost 2 years now driving me nuts, but the dealer said "it's normal". Fricking aholes. I thought there was another simpler fix for the wastegate rattle, instead of replacing the entire turbo, no? Or is turbo replacement (and warranty) for N54 only? Harry __________________ 2011 Space Grey 335i xDrive E92, Sport Pack/Premium/Winter/Navi rolling on 342's. 2019 Accord Sport 2.0T 10-sp.
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11-26-2015, 01:07 PM	#19
Gohan335i7 Captain 312 Rep 766 Posts Drives: 335i Join Date: Nov 2015 Location: Florida iTrader: (0) Garage List 2010 335i [10.00]	Your very welcome Beast! & Happy Thanksgiving! Thank gosh everyone is not in it for just the money !! Keep us updated. Let us know when your turbos get replaced plus how it feels. & get it done sooner rather than later. Then you can say suck it to the stealership! Dont pass 80,000 miles or 82,000. & the warranty is only for N54. I believe .. - Gohan335i7 Last edited by Gohan335i7; 11-26-2015 at 04:35 PM..
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11-26-2015, 01:25 PM	#20
dannyjones Lieutenant 82 Rep 405 Posts Drives: 2011 BMW 335i M-Sport Join Date: Jan 2014 Location: Florida, USA iTrader: (0)	N54 has all the extended warranties. Us n55ers don't benefit even when it's the same problematic parts
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11-26-2015, 07:20 PM	#21
fun2drive BMWCCA 149159 38 Rep 847 Posts Drives: 13 128i Vert/ 14 JGC Diesel Join Date: Jul 2006 Location: Florida Panhandle iTrader: (1)	The seals on the turbos are more like steel O rings and what causes what you have which is lazy turbo is too much hard driving when the oil is cold. Synthetic flows really well even cold but BMW has a pressure relief valve that once warm works fine, cold it allows more volume and pressure than it should. It builds up in the Turbo bearing housing and once it gets to the top it comes out into the vanes which is where all the smoke is coming from. If the other poster from Florida would tell you where he took his car I would go there. Your turbos do sound like the seals are compromised and need rebuilt or replaced. As far as I know the company seems to only want to replace the turbos if the waste gate rattle is bad. All waste gates rattle some cold. Some rattle really bad some hardly noticeable. They have to because once warm the parts expand and you could have issues with lack of clearance. If the turbos were not such a PITA you could just pull them send them out and most likely for 500 bucks get them rebuilt excluding any labor. Please post what gets this solved for you but remember each dealership is a privately owned business and all have different internal rules for what they will try to get BMWNA to agree to. It sounds like no dealership service manager is willing to go to bat for you.
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