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      05-03-2016, 10:53 AM   #1
Sarnico45
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Audio problem

Dear All, anyone has some audio problems ?
Saturday, my hi-fi has some problem with audio.
Sound breaks frequently while play various sources (dab, tuner or ipod).

You can also have the implant bowers & wilkins but if it does not work
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      05-03-2016, 11:56 AM   #2
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I have the same issue and I also have B&W. I experienced it with both hard disk and usb and didn't try other sources enough to observe. It is kind of random in terms of which audio file and where in the audio file. I have not found any pattern yet or what might have triggered it. I took it to the dealership but of course it didn't happen when we were testing it in the dealership.

It is frustrating indeed.
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      05-04-2016, 01:09 AM   #3
Sarnico45
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I record and video record the problem with my smartphone but I don't know how to upload on the forum cause the format is a ".mp4" or a ".mpeg4". I'm still waiting the dealer reply.
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      05-04-2016, 09:15 PM   #4
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I have the same issue -- it's like a synthetic popping sound. At first I thought it was just interference (was using Bluetooth audio source) but I plugged in the B&W USB stick that came with the car (with all that B&W music) and the popping occurs there too. It's not super often, but it's often enough to be annoying.

If anyone has a bead on what the problem could be, please post!
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      05-04-2016, 11:59 PM   #5
terrainx
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Would be interesting to see if this is only happening with b&w systems.
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      05-05-2016, 01:17 AM   #6
Sarnico45
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With the help of mamafufu (I hope it's possible to share a link) this what happen

http://www.mamafufu.com/video/20160430_130809.mp4

Today BMW Milano will take the car.
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      05-05-2016, 02:58 PM   #7
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Quote:
Originally Posted by Sarnico45 View Post
With the help of mamafufu (I hope it's possible to share a link) this what happen

http://www.mamafufu.com/video/20160430_130809.mp4

Today BMW Milano will take the car.
That's it EXACTLY!! That's the sound / experience. There's a popping sound, then the music cuts out, then it comes back briefly, then pops again. I've been experiencing the same thing (albeit not as aggressively -- back-to-back pops -- as in the video).
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      05-06-2016, 08:29 PM   #8
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I can see how that can be annoying ... Let us know what they find out.
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      05-07-2016, 12:58 AM   #9
Sarnico45
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The dealer says it is an amplifier problem and they will replace it. I'll let you know next friday when they will return my car.
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      05-08-2016, 10:55 PM   #10
terrainx
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Quote:
Originally Posted by Sarnico45 View Post
The dealer says it is an amplifier problem and they will replace it. I'll let you know next friday when they will return my car.
Find out where the amp is if you can.
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      05-09-2016, 10:21 AM   #11
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Sarnico45

what type of files are you having issues with?

MP3
FLAC
OGG
Apple Lossless
etc
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      05-09-2016, 11:09 AM   #12
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I experienced issues with MP3 and FLAC from both usb and hard disk. I also experienced the same issue with SiriusXM. I have not tried out all other sources or combinations.
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      05-10-2016, 10:58 AM   #13
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AAC, MP3 (over both direct-connect USB and Bluetooth) and Radio here. Haven't tried it with an actual CD or DVD yet (don't know where I stashed those years ago haha!)

I can go several days without it happening -- and I put about 100 miles per day on the car, so the sound system is always on. It's odd.
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      05-17-2016, 04:03 AM   #14
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Amplifier changed, problem solve.
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      05-17-2016, 09:37 AM   #15
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Quote:
Originally Posted by Sarnico45 View Post
Amplifier changed, problem solve.
Great to know the exact cause of the problem. I'll mention this to my service rep when I take mine in for service.
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      05-17-2016, 10:37 AM   #16
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Now the wireless charge stop working ....
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      05-17-2016, 10:44 AM   #17
Sarnico45
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This reminds me the MB S65 amg (V221 series) first period.
In the first 5 months (less then 5.600 km) the car was 2 month to the service.
Too much technology.
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      05-20-2016, 05:48 PM   #18
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I dropped off my car for service this afternoon. Also have them to check on the seat ventilation issue as discussed in another thread. The audio issue is really annoying. Hope there is a resolution.

To the credit of the dealership, I dropped off the car in a Friday afternoon without appointment. I was still able to get a G12 loaner and the lady even ran it through car wash to get the dust off. Just hope they fix the annoying audio issue.
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      05-21-2016, 03:49 PM   #19
terrainx
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A 7 series.. even old series loaner is quite a bit better than my dealers low mileage 3 series...
Quote:
Originally Posted by mamafufu View Post
I dropped off my car for service this afternoon. Also have them to check on the seat ventilation issue as discussed in another thread. The audio issue is really annoying. Hope there is a resolution.

To the credit of the dealership, I dropped off the car in a Friday afternoon without appointment. I was still able to get a G12 loaner and the lady even ran it through car wash to get the dust off. Just hope they fix the annoying audio issue.
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      05-21-2016, 05:42 PM   #20
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You meant you didn't get a 2016 7 series as a loaner when you have your car in service? According to the advertised "2016 ultimate benefits for 7 series", you get pick up and drop off service plus a "suitable BMW loaner vehicle" while your vehicle is being served. A few months ago the BMW USA site explicitly said another 7 series as loaner but I couldn't find that reference any more.
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      05-23-2016, 02:25 PM   #21
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Quote:
Originally Posted by mamafufu View Post
You meant you didn't get a 2016 7 series as a loaner when you have your car in service? According to the advertised "2016 ultimate benefits for 7 series", you get pick up and drop off service plus a "suitable BMW loaner vehicle" while your vehicle is being served. A few months ago the BMW USA site explicitly said another 7 series as loaner but I couldn't find that reference any more.
Exactly! I saw the same thing on the site (BMWUSA) a couple of months ago, but now it's nowhere to be found.
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      05-23-2016, 08:26 PM   #22
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Quote:
Originally Posted by mamafufu View Post
You meant you didn't get a 2016 7 series as a loaner when you have your car in service? According to the advertised "2016 ultimate benefits for 7 series", you get pick up and drop off service plus a "suitable BMW loaner vehicle" while your vehicle is being served. A few months ago the BMW USA site explicitly said another 7 series as loaner but I couldn't find that reference any more.
Nope - not even close. I did not expect a M6 Comp but I expected a bit more than what I got. I'm guessing at least at my dealership if I bring in my even less expensive 7 the chance that I'll get a 7 as a loaner is close to 0.0 %.
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